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Business E-Commerce You Decide Week 5

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Submitted By Success91
Words 935
Pages 4
Prepared for: Dr. Diane McCann
Prepared by: Arqum Usmani
E- Commerce for Small Business
Prepared for: Dr. Diane McCann
Prepared by: Arqum Usmani
E- Commerce for Small Business
You decide
Week 5
You decide
Week 5

It’s a great joy to know that my ideas contributed to the ongoing growth and success of this company. I was confident that we would be successful as a company, we had a great idea and product thanks to Catherine and Max also to help make this idea successful. Now that we have become successful it’s time for us to sustain and also take this success to the next level.
I’m excited that you guys offered to use an e-CRM system as our next step to building. It’s a great idea and I’m definitely on board to get this started but the question now is what system is best for us? First I want to talk about the advantages that an e-CRM system has to offer and how it will benefit us. The e- CRM system is a management system for electronic customer relationships which I predicted last time would become a huge success and also something to watch out for. I advised that our relationship with the customer should always be good and always make the customer satisfied. The e-CRM will definitely help us with this process by making it more efficient to deal with our customers. We are a company that offers high quality portraits and with it comes our exceptional service to the customer and our company Town Photography will benefit from an e-CRM system to keep our exceptional customer service consistent.

Now what made us unique and successful was our product and like how Catherine says our “personal touch”. Our job to find out details and keeping the customer involved with the production of the product is what makes us successful. Now how would we implement this same personal touch? The e-CRM will require and input of data and of course we will need basic information

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