Chapter 7 Case Study

7-21
Specifically, what should the Carters cover in their new employee orientation program and how should they convey this information?

There are several very effective and efficient means of conducting employee orientation. The Carters should open the employee orientation with a greeting or welcome speech. This sets the work environment and helps the new employee feel a part of the team. The Carters should then cover basic information regarding policies and procedures and benefits (paid holidays, tardiness, health benefits, etc.). The Carters need to be sure to communicate that employees do not receive any benefits other than payment and that they are paid on Tuesdays, rather than Thursdays or Fridays which are much more common. The Carters also should cover the topic of the importance of giving a notice when employees no longer wish to work for Carter Cleaners as it is beneficial to that employee and the Carters. The Carters should then transition into explanation about no acceptance for substance abuse and prohibited eating or smoking on the job. Explaining the purpose behind these rules will increase the likelihood of the employee to abide by these policies. They should continue to cover general matters like the maintenance of a clean and safe work area, personal appearance and cleanliness, time sheets, personal telephone calls, and personal e-mail. Being detailed about what they mean by a clean, safe work environment and what employees are expected to wear. If they are specific about what they want, then there should be no miscommunication between the employees and the Carters about what is required. The supervisor should then explain how Carter Cleaning Company is organized and should introduce the new employees to their colleagues. The best avenue of presenting this material would probably be in a PowerPoint format where the