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Concord Bookshop Paper
According to the famous phrase “the only constant in this world is change”. Life changes constantly and changes happen either it is with a positive or with a negative outcome. “It is not the strongest of the species that survive, not the most intelligent, but the one most responsive to change,” according to Charles Darwin. With organizations, change is constant. Organizational change is inevitable in order to cope with competitors. The private owned business Concord Bookshop is located in Boston, Massachusetts and has been the pride of the town for years. According to the reading, Concord Bookshop is considered as one the best in New England. The Concord Bookshop develops a change due to the bookstore’s financial state. This essay will discuss the phases in the organizational change process and discusses the phases that were not implemented at the concord bookshop that resulted to company’s business failure.
The three phases of organizational change are turnaround, tools and techniques, and transformational behavioral change. In turnaround phase, implementing cost effective measures are, usually, the first step in most recovery approach as they can be accomplished quickly and generally needs little or no capital or investment of any resources. Another phase of organizational change is the tools and techniques that aims on improving internal organization processes. Changes on the organizations processes are being made without affecting behaviors of employees. The third phase is the transformational behavioral change, it requires changes of the employees’ behaviors need to be achieved in order to meet organizations strategies to achieve organizations goal.
In the reading: Tale of Woe at Concord Bookshop”, Turn around is one of the phases that the Concord Bookshop had not implemented that led to change failure. The owners should have a

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