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Critical Assumptions in Emergencies

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Critical Assumptions in Emergencies

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Critical Assumptions in Emergencies

Communication is widely regarded as one of the most essential elements in successfully managing an emergency situation. The dissemination of information, which is both timely as well as accurate, to the parties concerned goes a long way to lend a hand in ensuring that the recovery activities in an emergency situation, together with its management takes place effectively. For that reason, five critical assumptions are used to provide the basis of disaster management strategy.

To begin, customer focus is a philosophy that guides the process of communication that takes place between the public and all the parties involved in managing the emergency. These customers are both of the internal and external nature. Staff, states and federal agencies, together with the general public, government officials, and the media are the internal and external partners respectively. Because of the diversity of the customer base, it is essential that the approach of customer service takes into account the needs, together with the interests, of the communities and individuals in question. They should give relevant information and answer the customers as required in order to manage expectations (Haddow & Haddow, 2013).

Leadership commitment goes a long way in creating effective communication channels that are capable of disseminating vital information as required, both externally and internally. The leader bears the responsibility of endorsing and opening the communication channels amongst all parties involved. By doing so, it gives a clear illustration that communication remains a key role of the organization (Haddow & Haddow, 2013).

When doing the planning and operations, communication is a crucial inclusion. It is from this inclusion that the commitment

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