...Information technology are evaluated using a score card which will be used to establish a portfolio Application Model Matrix which will be used in comparing the projects, some of the proposed infrastructure projects for MDSCM include standard computing hardware and software, website and data warehousing. The website is the project with the highest likelihood to succeed and also will add value to the business. Introduction: The following is a summary of the information technology projects appropriate for the MDCM Company, IT infrastructure required include networking, standard computing hardware and software, data warehousing, messaging system and a website. A score card is also established in order evaluate each project and these scores are represented in a Portfolio Application Model Matrix. IT infrastructure: Networking: This project involves the use of internet and networking resources available to enable the sharing of information across the subsidiaries and also within the subsidiaries, networking will improve quality of products given that it will enable sharing of information with the various departments and subsidiaries and therefore add value to products. Computing hardware and software: According to the case study the company different hardware platform systems including AIX, UNIX, Windows NT, windows 2000, adoption of a standardized operating system will help reduce both support costs and maintenance costs. This will enable the company gain competitive advantage...
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...Date: November 29, 2014 RE: Wobbly Wheels IT Organizational Changes Introduction and Purpose: Over the past few years growth, of WW has not increased and it has remained stagnant due to the slow growth of the economy. In order to improve the growth of the organization, a few IT organizational changes are required that will help streamline the internal processes for WW to improve the overall business production and increase profit margin. Overall business can be improved by improving the current business operations, changing the roles and responsibilities of the staff members, upgrading to the new technology systems and the implementation of an IT portfolio management system. Leadership Philosophy: The leadership philosophy of the organization is to grow our business by meticulously serving the logistics needs of our customers offering excellence and value in everything that we do. Inspire our people and business partners to do their best, offering opportunities for personal development and success. Maintain a financially strong company that strives to give a competitive return to our shareholders. Our mission is to lead by example as a responsible, caring, and sustainable company making a positive difference in the communities in which we serve (UPS, INC. 2013). The memorandum addresses all the key issues in the current implementation and the solutions for those key issues. This memorandum includes all the organizational changes in the staff and their responsibilities,...
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...OBJECTIVE To obtain a challenging growth oriented position where I can prove my worth to the Organization with my technical knowledge in a supportive environment. PROFESSIONAL EXPERIENCE |PERIOD |ORGANIZATION |DESIGNATION | |July 2007 – Till Date Technologies Limited |Senior Systems Engineer | SOFTWARE PROFICIENCY |Web Technologies |HTML, XML | |Script |PERL Scripting,Java Scripts | |RDBMS/DBMS |Oracle 9i | |IDE’s |Eclipse, NetBeans | |Languages |C++, SQL, PL\SQL, Visual Basic and JAVA | |Operating System |Windows XP, Windows 95/98, & UNIX | |PLM/PPM Packages |Windchill/Planisware 5 ...
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...Eskerod (2008): Project portfolio management – There´s more to it than what management enacts. International Journal of Project Management, Vol 26, Issue 4, May 2008, pp. 357-365 2. Pellegrinelli S. (2011): What’s in a name: Project or programme? International Journal of Project Management, Vol 29, pp. 232–240 3. Pellegrinelli S. & Garagna L. (2009): Towards a conceptualisation of PMOs as agents and subjects of change and renewal. International journal of project management. Volym 27 nr 7, pp. 649–656. 4. Hobbs B., Aubry M., & Thuillier D., (2008): The project management office as an organisational innovation. International journal project management Vol. 26. pp. 547555 5. Aubry M., Müller R., Hobbs B., Blomquist T. (2010): Project management offices in transition. International Journal of Project Management Vol 28, pp. 766–778 6. Müller R., Glückler J., Aubry M., (2013): A Relational Typology of Project Management Offices. Project Management Journal, Vol. 44, No. 1, 59–76 7. Bredin, K & Söderlund J (2011): The HR Quadriad: A framework for the analysis of HRM in project-based organizations. International Journal of Human Resource Management, Vol.22, No.10:2202-2221 8. Zika-Viktorsson A., Sundström P., & Engwall M., (2006): Project overload: An exploratory study of work and management in multi-project settings. International Journal of Project Management, Vol 24. Pp. 385-394 9. Meskendahl Sascha, The influence of business strategy on project portfolio management and its success – A...
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...Portfolio Project Reflection As I undertook to study this course, I was apprehensive and worried about Part 4 concerning the project portfolio. At first I had the perception that common diagnostic coding auditing processes are complicated to understand and to use in the medical profession.Until I begin handling part 4 of this project; it is when I realized that medical coding system is a process of assigning numeral values to medical procedures and diagnoses. It is when that I developed an interest in interrogating the medical coding system deeper though it sounded straight forward. This project has enlightened me that in all healthcare settings medical coding system is crucial as it used to develop data for both inpatient and outpatient services. I am also made to be accurate in diagnostic coding and auditing processes, as the success of all medical procedures and diagnoses is dependent on the data from these systems. My awareness of medical coding system, therefore, has been increased throughout this course. For instance, I now know that all medical assessments, quality review and physician reimbursements are all based on medical coding system. I also know that coders, like any other professionals, can get caught in a rut.Such a circumstance may lead to the formulation of bad coding habits with errors that are detrimental to the accuracy needed in this profession. I will apply the knowledge I have gained throughout this medical course to identify areas...
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...P.O. Box KS 470 Kumasi 29th January, 2013 Dear Sir/Madam APPLICATION FOR EMPLOYMENT AS SME SALES AND ENTERPRISE SERVICES MANAGER I am a young man and a Ghanaian by birth. I wish to apply for employment as SME Sales and Enterprises Services Manager in your reputable institution; I hold Bachelor of Management Studies degree from University of Cape Coast. I have enormous experience in sales and human relationship/customer care. I have the desire to improve and maintain a strong customer service and relationships over a longer term. Constant and regular market survey to discover potential customers with current quotations gives me both comparative and absolute advantage to work with your organization. . I want to be part of a team to meet new challenges in a competitive market and develop the necessary skills and training to deliver quality service, Please find attached my resume for your attention. Counting on your co-operation. Yours faithfully, ………………… (Felix Oppong Gyamfi) FELIX OPPONG GYAMFI Phone +233 (0)243 960241 E-mail Felixopponggyamfi@yahoo.com Language Spoken: English and Twi Personal Details SEX : MALE DATE OF BIRTH : 3RD APRIL 1984 ...
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...CUSTOMER INSIGHT: Managed Analytics INDUSTRY: RETAIL CASE STUDY: Leading Eastern European Department Store Boosts Loyalty THE CHALLENGE Revamping customer relationships challenged by the economic crisis This client is one of the largest department stores in the Eastern Europe region with 55 stores serving 28 million customers. Following the economic crisis in 2001, the client faced declining profits. Revenue fell and costs increased. Meanwhile, the company’s loyalty program was in disarray because customers did not find the program valuable. As a result, the company’s reputation was in jeopardy. The client decided a one-to-one customer relationship strategy was necessary to create a customer-centric business model and improve loyalty. THE WORK Data-driven valuation for a relaunch The client engaged Peppers & Rogers Group to help build customer-based strategies, specifically around the relaunch of its loyalty card. Peppers & Rogers Group worked with the client to define the value proposition, determine business requirements, identify performance evaluation metrics, and design a process for card management. The Managed Analytics team conducted customer value and needs assessments, placing customers into value tiers and needs segments for a better understanding of each customer portfolio. From those portfolios, the client could design and implement appropriate customer acquisition programs. As part of the needs analysis, common and unique customer needs were identified...
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...Journal of Operations Management 25 (2007) 65–82 www.elsevier.com/locate/jom The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations Kevin B. Hendricks a,1, Vinod R. Singhal b,*, Jeff K. Stratman b,2 b Richard Ivey School of Business, The University of Western Ontario, London, Ont., Canada N6A-3K7 College of Management, Georgia Institute of Technology, 800 West Peachtree St., NW, Atlanta, GA 30332-0520, United States Available online 23 March 2006 a Abstract This paper documents the effect of investments in Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and Customer Relationship Management (CRM) systems on a firm’s long-term stock price performance and profitability measures such as return on assets and return on sales. The results are based on a sample of 186 announcements of ERP implementations, 140 SCM implementations, and 80 CRM implementations. Our analysis of the financial benefits of these implementations yields mixed results. In the case of ERP systems, we observe some evidence of improvements in profitability but not in stock returns. The results for improvements in profitability are stronger in the case of early adopters of ERP systems. On average, adopters of SCM system experience positive stock returns as well as improvements in profitability. There is no evidence of improvements in stock returns or profitability for firms that have invested in CRM. Although our results are not uniformly...
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...com/turalnabizade Marketing and Telecommunications professional with extensive product/portfolio management skills • Over 6 years of Business/Product development and Partnership Management experience in Service Marketing • Comprehensive Mobile Marketing Management • Strong multitasking and coordination abilities • Valuable Knowledge in Telecom, Business Development and Marketing disciplines • Excellent communication, negotiation and product development skills • Adept at training and team success contribution PROFESSIONAL EXPERIENCE MSM Technologies, Mobile Marketing agency 2013 - present Acting General Manager • Developing the product portfolio of company • Developing Mobile Marketing Plans for Business customers according to their market needs and business analysis • Building the sales strategy for different segments • Business development • People Management • Customer Relationship Management • Marketing Management Azercell Telecom LLC, part of TeliaSonera AB VAS Management Department, Product development division, New Technology and Business Clients segment Expert 2010-2013 • Creating new VAS Sercvices by analyzing the consumer behavior of subscribers • Busniess Development considering the needs of business and consumer customers • Project coordinatior of M2M, Mobile TV, Mobile Music and Mobile ID projects ...
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...professional ambition as a sign of encouragement and to give them the opportunity of building a promising future. Al Rajhi Bank works on training young human resources through innovative programs that empower the Bank’s employees by increasing their competence and their productive capacities; in addition, the Bank offers attractive starting salaries, regular salary increments, allowances and bonuses. Competitive packages together with unrivaled opportunities make Al Rajhi Bank a premier employer for Saudi Graduates. b. Describe the job and its duties Reporting to Corporate Banking Area Manager- Western Region, as a relationship manager, the employee will be responsible for proactively managing a SR400 Million - SR500 Million credit portfolio of mid-market corporate clients and soliciting new relationships to the Bank. You will offer personalised and specialised service that seeks to tailor financial solutions to help your clients to grow and succeed. You will conduct high quality lending discussions, analyse the required financial data and cross-sell a range of business lending and associated corporate products. In...
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...MANAGEMENT INFORMATION SYSTEM ANALYSIS ON THE PAST AND THE FUTURE OF HILTON HOTELS Spring Semester, 2015 1. EXECUTIVE SUMMARY In this report we analyze Analysis on the past and the future of Hilton Hotels. The first part of the report concentrated on the literature review about Hilton Hotels’s background, followed by analysis of the past and the future of Hilton Hotels in the second part. In order to create linkages, we chose the core related their strategy in Hilton Hotels like OnQ and Customers Really Matter (CRM). 2. LITERATURE REVIEW Hilton was the most internationally recognizable name in the lodging industry, in large part due to the role that the Hilton family had played throughout its history. The company went public under the name Hilton Hotels Corporation in 1946, with a portfolio of 15 properties in 11 states. A strong commitment to economies of scale was made in 2000 with the acquisition of Promus Hotel Corporation, a transaction that pushed Hilton close to the 1,700 properties mark. Promus Corporation originally incorporated as Holiday Inns of America in 1954, focus on franchising and managing brands after selling its Holiday Inn division in 1990. In 2005 Hilton Hotels bought back Hilton International, bringing about 400 Hilton properties into the fold. Organic growth also continued, and in September 2006 Hilton announce the opening of the 1,000th hotel in North America since the acquisition of Promus. Poised to break the 3,000 properties mark, with a presence...
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...according to you qualifies to be referred to as bad customer experience CUSTOMER RELATIONSHIP MANAGEMENT Apply the solutions offered by "Gartner’s" article to a company of your choice to correct a situation that according to you qualifies to be referred to as bad customer experience CUSTOMER RELATIONSHIP MANAGEMENT Issues in Spice Jet: 1. Rude Staff Behavior 2. Often the flight gets cancelled and a cancellation message is sent across at the last moment 3. A customer cannot rely on Spice Jet for punctuality 4. Nodal officers are not reachable to resolve complaints and the response time of Customer Care is very long which is around 10-12 minutes for just picking up the call. 5. Delays in refunding the cancelled tickets amount Recommendations: * Identify Customer Segments and their diversified needs and convert these customers into assets by building up their value. * Value your customer base potential — not just on current profit - build a customer asset portfolio * Establish your market position against requirements and competitors. Emphaseize on building customer relation by taking feedback at different points of the transaction. Define a “valued,” different customer proposition based on competencies. * Make the brand the company DNA to deliver the proposition. * Customize the service at micro level so that customer feels good. * Establish the motivating factors for customer loyalty: Where do you need to excel and where can...
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...chapter 1: IMP and the Interaction Approach..................... 4 2.4. Summary of the chapter 2: The manager and the Network............................ 6 2.5. Summary of the chapter 3: The Manager and the Relationship.................... 9 2.6. Summary of the chapter 4: Relationship with Customers.............................. 12 2.7. Summary of the chapter 5: Relationships with Suppliers............................... 13 2.8. Summary of the chapter 6: Distribution Business Networks.......................... 15 2.9. Summary of the chapter 7: Technology and Business Networks................... 16 2.10. Summary of the chapter 8: Managing in Networks........................................ 19 2.11. Summary of the chapter 9: SO WHAT DOES IT ALL MEAN?.................. 20 * 3. Assessment of the value of the book………………... 23 1. Introduction 1.1. General issues about the reviewed book. This book named Managing Business Relationships was written by David Ford (University of Bath in the UK), Lars-Erik Gadde (Charlmers University of Technology in Sweden), Hakan Hakansson (Nordic School of Management in Norway) and (University of Lugano in Switzerland). This second edition has the aim of helping managers and students to understand the reality of business markets with a strong network approach and how to manage in them. The book provides a structures way to understand business networks and their effect...
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...the purpose of the business is to create a customer. Leveraging on your understanding of the concepts of market, marketing orientation and customer orientation critically examine the applicability of the Drucker’s observation to a financial service firm. [25] According to Drucker, there is only one valid purpose for a business, and that is to create a customer. This is because as Drucker wrote, “The customer is the foundation of a business and keeps it in existence. He alone gives employment. To supply the wants and needs of a consumer, society entrusts wealth-producing resources to the business enterprise. Creating a customer has two main functions that is marketing and innovation. Drucker Peter (1964, P94) makes the importance of the customers and marketing and customer orientation concept clear when he said that “it is the customer who determines what a business is. The nature of services such as intangibility, perishability, inconsistent and heterogeneous forces a financial firm to focus on marketing and innovation in order to retain and attract customers. Due to ever changing needs and wants of customers financial firm is forced to engage in market orientation strategies to retain and attract customer through the following strategies such as building customer trust, bond creation, shared value and management of quality services. Managing the quality of the service Involves delivering consistently higher quality that meets customer expectations. Need to minimize service variability...
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...actions and actions that support diversity and inclusion will come from the conviction of every employee in the company making this diversity and inclusion a conscious part of how HP runs its business throughout the world . HP leaders have an advantage that enables them to learn and adjust as few others can. The depth, and vitality that come alive on a daily basis through the firm’s values “the HP way” are assets from which most of the silicon Valley continues to learn. Their general managers regularly discuss and assess the vitality of the HP way, a process , which inevitably results in corrective actions to ensure their continued viability .HP focuses on simplifying technology experience for all of its customers ,from individuals to the largest businesses. With a portfolio that has printing, personal computing .software, services and IT infrastructure. If we want to analyze HP from a general perspective, we can spontaneously say that it is a very strong...
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