...Delta Plastics, Inc. (A) Stephanie Baldwin Kesterson Strayer University Discuss how an organization can benefit from a Total Quality Management program. An organization can benefit from a Total Quality Management (TQM) program because TQM is focused on meeting the expectations of the customer. Reid and Sanders (2010) define TQM as an integrated effort designed to improve quality performance at every level of the organization. TQM improves business from top to bottom because everyone is working towards a common goal. TQM is also a focused approach to guarantee customer satisfaction which will increase sales as well as increase profits. Having a TQM program also improves working conditions where discussion between managers and employees is open and where employees are motivated to work better. Companies can benefit from TQM simply because it insists on quality and excellence across the whole operation. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee. In response to Delta Plastic’s “super plastic” product, there were several key opinions. Isabelle Harrison, Director of Research and Development, believes that the product created is safe, but she would like to have the opportunity to quality test it further and fine tune the product. Jose De Costa, Director of Manufacturing, agrees with Harrison because he believes it is possible the “super plastic” could...
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...Unit 3: Assignment Chapter 5 Delta Plastics Case 1. The different costs of quality that costs that Delta Plastics has been effected by are appraisal because Jose has to analyze the monthly quality report, internal because they rushed releasing the new product without quality testing and external because the if the customer receives a defective plastic product they will not want to buy any more and will tell their friends that it is a poor product. Delta Plastics traded off the prevention cost which would have been more time spent fine tuning the plastic so that they could release the new “Super Plastic” sooner ahead of potential competitors. George Chadwick was incorrect when he decided that more tests were not necessary. Because of that decision the new “Super Plastic” has 93 defective for cracks and 71 defective for air bubbles for the month compared to the Standard Material which had 41 defective for cracks and 55 defective for air bubbles. For the other three defective categories, two of the three were within a standard deviation of each other. 2. The quality control tool that I would use to analyze the monthly quality report would be the histogram. I would use it because it easily differentiates and visually presents the data. Between the two products there was a dramatic difference in the defects for cracks and air bubbles. The new “Super Plastic” had 93 products defective for cracks and 71 defective for air bubbles for the month. The Standard...
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...approach to guarantee customer satisfaction which will increase sales as well as increase profits. Having a TQM program also improves working conditions where discussion between managers and employees is open and where employees are motivated to work better. Companies can benefit from TQM simply because it insists on quality and excellence across the whole operation. Analyzing the case more closely, speculate which definition of quality each of the four main players was adhering to and discuss your rationale for each employee. In response to Delta Plastic’s “super plastic” product, there were several key opinions. Isabelle Harrison, Director of Research and Development, believes that the product created is safe, but she would like to have the opportunity to quality test it further and fine tune the product. Jose De Costa, Director of Manufacturing, agrees with Harrison because he believes it is possible the “super plastic” could be “susceptible to cracking” (Reid and Sanders, 2010). De Costa and Harrison are concerned about product design quality as well as process quality. “Product design quality involves making sure the product meets the requirements of the customer,” (Reid and Sanders, 2010). De Costa and Harrison want to ensure that the marketing of the new product is correct and that the customer will have a product that is true to the brand the marketing team has portrayed. “Process quality deals...
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...repare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source of the trauma that Jose is now experiencing. In the final analysis, we can conclude that...
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...Delta Plastics, Inc. Darnetta J. Cowan Strayer University Delta Plastics Inc Prepare a 3 –Sigma chart for both production processes using the new and standard material (use of quality report in “Delta Plastics, Inc, Case A.” chapter 5. See attached excel Charts for this answer. Discuss whether or not both processes are in control and what conclusion may be drawn. I tried to put the statistics together to have an overall perspective of the defects since most of them fall in the category of attributes rather than variables. I then took into consideration the 20 days as the period of observation rather than the four weeks. A P-chart methodology would rightly describe the products presented as good or bad because it is not a quick fix quality management system. After developing control limits with control P-charts to be able to understand the overall proportion of defects, I noticed curiously that both processes seem to be in control whereas from a first glance at the figures of the defects of the two materials, one has the impression that the new material is completely out of place for any serious business venture. Our problem was to determine whether there is a major shift in the process that is resulting in the alteration of that process. When we consider individual items, as for example, the cracks or the air bubbles, the process appears not to be in control. These particular defects virtually double with production from the new material. This is the source...
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...1. CHARACTERISTICS OF WESTERN CUISINE- : European cuisine The cuisines of Western countries are diverse by themselves, although there are common characteristics that distinguish Western cooking from cuisines of Asian countries and others. Compared with traditional cooking of Asian countries, for example, meat is more prominent and substantial in serving-size. Steak in particular is a common dish across the West. Similarly to some Asian cuisines, Western cuisines also put substantial emphasis on sauces as condiments, seasonings, or accompaniments (in part due to the difficulty of seasonings penetrating the often larger pieces of meat used in Western cooking). Many dairy products are utilized in the cooking process, except in nouvelle cuisine. Wheat-flourbread has long been the most common sources of starch in this cuisine, along with pasta, dumplings and pastries, although the potato has become a major starch plant in the diet of Europeans and their diaspora since the European colonization of the Americas. 2. EFFECT OF WESTERN CUISINE PHILIPPINE CUISINE – Cuisine is one of the main traditions and pride in Philippine culture. Philippine Cuisine is a fusion of different culinary cultures, influence from neighboring countries as well as relics from the colonial era. Philippine Cuisine is a unique combination of Eastern and Western flavors. It is a blend of spicy and full of flavor spices from Indonesia, Thailand and Malaysia, has a different style of saudi arabia and china...
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...Head: Delta Plastics, Inc. (B) Delta Plastics, Inc. Dr. Kyle Peacock Operations Management: BUS 515 November 12, 2011 The control chart helps in detecting and understanding presence of special causes of variation. In order to deal and tackle defects in the products and to make quality products available to the consumers, the control chart for product so prepared by standard material and for product prepared by super plastic would help in understanding the areas to be focused and controlled. The 3-sigma control chart prepared for the standard material clearly gives the reflection of the process that can be controlled. There control chart depicts two major areas known as control limits. These are represented by the upper control limit (UCL) and the lower control limit (LCL). The calculation of the control limit can be done through the help of identifying the base control limit, variation and standard deviation for the process. The upper and the lower control limits for a process are calculated by adding and subtracting three times standard deviation respectively to the base control limit. When a point that exceeds control limits then it used to produce signals that contains an alarm for action to be taken to maintain the standards of production process. [pic] Control Chart for Standard Material [pic] Control Chart for Super Plastic Analysis of the calculated control limits for both the standard plastic and the...
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...CASE: Delta Plastics, Inc. (B) By Sarah Wolfe ITT Have you taken the time to look at your plastic containers? Well, if you do there is a chance that your containers have flaws and defects that are noticeable to the human eye. There are defects that do not get in the way of using the containers but for quality purposes, it still is a defect. Case Questions 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? 2. Are both materials equally subject to the defects? 3. Given your findings, what advice would you give Jose? 1. Prepare a 3- sigma control chart for both production processes, using the new and standard (use the quality report in Delta Plastics, Inc. Case A, Chapter 5). Are both processes in control? What can you conclude? a. The control data is based on a chart showing the type of defect as well as the number of defects for one month, a total of 20 days. The average number of defects for the standard material is 1.93 and the range is 2.6. The control limit is 2.41, the upper control limit is 3.28 and the lower control limit is .571. The average number of defects for the new material is 2.44 and the range is 4.55. The control limit is 2.41, upper control limit is 4.14 and the lower control limit is -1.73. b. I tried to put the statistics...
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...C1: MATLAB Codes t1=[37.79 39.51 38.54 39.14 39.02 39.4 39.01 37.18] t2=[22.4 22.07 22.15 21.72 21.75 22.55 22.18 21.92] T1=mean(t1) T2=mean(t2) V1=var(t1) V2=var(t2) S1=sqrt(V1) S2=sqrt(V2) MATLAB Answers T1=38.6988 T2=22.0925 V1=0.6718 V2=0.0859 S1=0.8196 S2=0.2931 C2: MATLAB Codes beta=0.98 alpha=1-0.98 z=icdf ('norm', alpha/2, 0, 1) hatmu=mean(t1); hatmu=mean(t2) s=std(t1); s=std(t2) n=length (t1); n=length (t2) margin=z*s/sqrt(8) MATLAB Answers alpha=0.02 z=2.3263 margin(t1)=0.6741; margin(t2)=0.2931 C3: MATLAB Codes syms l s b T1 T2 l=0.0496; s=1.00; b=10; T1=0.0386988; T2=0.0220925; g=((l^2)/(2*s*sind(b)))*((1/T2^2)-(1/T1^2)) MATLAB Answers g=9.7835 C4: MATLAB Codes for Partial Derivatives g=((l^2)/(2*s*sin(b)))*((1/T2^2)-(1/T1^2)) gl=diff(g,l) gs=diff(g,s) gb=diff(g,b) gT1=diff(g,T1) gT2=diff(g,T2) MATLAB Answers for Partial Derivatives gl=-(l*(1/T1^2 - 1/T2^2))/(s*sin(b)) gs=(l^2*(1/T1^2 - 1/T2^2))/(2*s^2*sin(b)) gb=(l^2*cos(b)*(1/T1^2 - 1/T2^2))/(2*s*sin(b)^2) gT1=l^2/(T1^3*s*sin(b)) gT2=-l^2/(T2^3*s*sin(b)) MATLAB Codes for Partial Derivative Values gl0=subs(gl,[l s b T1 T2],[l0 s0 b0 T10 T20]) gs0=subs(gs,[l s b T1 T2],[l0 s0 b0 T10 T20]) gb0=subs(gb,[l s b T1 T2],[l0 s0 b0 T10 T20]) gT10=subs(gT1,[l s b T1 T2],[l0 s0 b0 T10 T20]) gT20=subs(gT2,[l s b T1 T2],[l0 s0 b0 T10 T20]) MATLAB Answers for Partial Derivative Values gl0= -125.9202 gs0=...
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...生產與作業管理期末報告 Case Study: Hot Spot Plastics Company 0013142陳品翔 0013116廖冠倫 0013148 邱聖凱 0013151 林梓洋 PARTⅠ Company introduction: Hot Shot Plastics Hot Shot Plastics, Inc. filed as an Articles of Incorporation in the State of California and is no longer active. This corporate entity was filed approximately fourteen years ago on Monday, June 05, 2000, according to public records filed with California Secretary of State. Products: Manufactures processed plastics Plastic cutting machinery, Plastic grinding machinery, Rubber or plastic mills, Rubber or plastic extrusion dies, Plastic injection molds, Thermoforming molds, Ejector pins, In mold decoration IMD cylinder, Blow molding machines, Coating machines, Extruders. PARTⅡ Case introduction: Plastics keychains are being produced in a company named Hot Shot Plastics. The plastic material is first molded and then trimmed to the required shape. The curetimes (which is the time for the plastic to cool) during the molding process affect the edge quality of the keychains produced. The aim is to achieve statistical control of the curetimes using X̅- and R-charts. Questions: 1. Prepare X̅- and R-charts using these data with the method described in the chapter. Solution: Factor for Determining from R̅ the Three-Sigma Control Limits for X̅- and R-Charts | | Factors for R-Chart | Number of observations in each samplen | Factor for X̅-ChartA2 | Lower Control LimitD3 | Upper Control LimitD4 | 4 | 0.73 | 0 | 2.28...
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...Effectiveness of Shredded Plastic Cups as an Additive in Making Decorative Garden Tiles CHAPTER I A. BACKGROUND OF THE STUDY B. RESEARCH PROBLEM General Problem: How effective are shredded plastic cups as additives in making decorative garden tiles? Specific Problems: 1. How effective are shredded plastic cups as additives in making decorative garden tiles in terms of compressive strength? 2. How effective are shredded plastic cups as additives in making decorative garden tiles in terms of durability? 3. How effective are shredded plastic cups as additives in making decorative garden tiles in terms of load bearing capacity? C. RESEARCH OBJECTIVE General Objective: The primary concern of this study is to determine the effectiveness of compressed plastic bottles as fillers for pathways. Specific Objectives: 1. To determine the effectiveness of shredded plastic cups as additives in making decorative garden tiles in terms of compressive strength. 2. To determine the effectiveness of shredded plastic cups as additives in making decorative garden tiles in terms of durability. D. To determine the effectiveness of shredded plastic cups as additives in making decorative garden tiles in terms of load bearing capacity. E. HYPOTHESES It is hypothesized that: 1. The shredded plastic cups have no significant effect as additives in making decorative garden tiles in terms of compressive strength. 2. The shredded plastic cups have no significant...
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...is improving Hartman industries LLC. Hartman is a leading company in the field of plastic instillation molding. The powerful tools and state of the art design skills provided by Hartman attracts worldwide acclaim. The Hartman business model dedicates itself with attention to detail, great precision, and high superiority control standards are the assurances of Hartman Industries LLC. Mainly, our group of consultants will pinpoint a quality management system to help recover the organization’s faults to reestablish endless upgrading. We will reveal the selected system, and summarize the requirements for our recommended management system. After discussing the recommended system for improvement, we will transition to the advantage influence of the selected system. Our main objective is to show a confident benefit, so that the organization is ready for a successful future and to approve of the proposal’s deliverables. A thorough implantation plan is critical to deliver quality development and to reach set benchmarks and project deliverables. Lastly, our consultant team will provide illustrations of the quality tools and adjustments Hartman can plan to incorporate for isolating and decreasing process patchiness. Hartman Industries, LLC supplies plastic injection molding of high quality. Throughout the duration of the plastic injection molding business, the company has produced their plastic pieces in three different plant locations Georgia, Michigan, and China. The attainment...
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...Review of Related Literature Introduction: Prepaid cards are made out of plastic and other synthetic materials chosen from a variety of cardboard, PVC, PET and Polystyrene. It can be plenty found everywhere especially at present because of the cell phone and as a need of the people especially in their cell phones. Because of the growing population, moreandmore make use of cell phones and the domino effect is the high quantity of used prepaid cards trashed in the environment, which is bad and has no good effect on us. Thickness Because it is made of such materials stated above, it is said to be durable and a good insulator. IV: Prepaid cards are made out of plastic and other synthetic materials chosen from a variety of cardboard, PVC, PET and Polystyrene. DV: Roof serves as support, outer layer of any building, serves as insulation, and drainage. In most countries, a roof protects primarily against rain. Depending upon the nature of the building, the roof may also protect against wind. Roof cannot provide the enough insulation to keep a room free from the heat from the sun. That is why the used of thatch, a natural fibrous material have excellent in… Synthesis of the review: Prepaid cards are made out of plastic and other synthetic materials chosen from a variety of cardboard, PVC, PET and Polystyrene, which is a good insulator. Plastic on the other hand is strong like the containers made out of it. Prepaid card as an Additive in Roof Making ...
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...Riordan Manufacturing, Inc. leads the industry in plastic injection molding. Riordan has six manufacturing locations in the United States, and one location in China. Riordan creates innovative plastic designs using state-of-the-art technologies that have earned them international acclaim. The various business entities of Riordan Manufacturing are using different Financial and Accounting applications and their incompatibility is causing many issues in the day to day operations of the company. In order to improve the productivity and efficiency of the business entities, Riordan management is considering outsourcing the Financial and Accounting Application for all the business entities. Outsourcing this application can provide specialized support, can increase the speed for a quick turnaround, and can reduce costs for maximized profits. This document provides the business context, implementation plan, performance measures and review of the costs and benefits of the proposed solution. Business Context Riordan Manufacturing has three operating entities, and a joint venture with their own Finance & Accounting Systems. These F&A systems are not compatible with each other, and they are from different vendors, and on different hardware and software platforms. Consolidated financial reports are generated monthly at the corporate office based on the input received from the business entities. Due to compatibility issues, Riordan is experiencing many operational difficulties...
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