... |Unit 1: The Hospitality Industry | |Learner name | Assessor name | | |Hong Luco Jingseng | |Date issued |Completion date |Submitted on | |19th September 2014 |10th November 2014 | | | | | |Assignment title |Analyze the business sectors in hospitality industry | | |Grading criteria |Task | | |Criteria | | |Evidence | |P 1 |The current structure of hospitality industry ...
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...Name: Vlad Andrei Matrescu Student ID: 22308 Unit NR: 6 Introduction Being a student of Hospitality Management, I have been asked to write an assignment about different organization within the industry, accommodation and front-office services. I will analyses the role and responsibilities of some employees from a 5 starts hotel, a B & B, and a hostel, and the legal and statutory requirements that apply to room division operations. The term usually refers to a place that offers sleeping facilities for travellers. It can also be a place where people can do a particular activity for a specific time, work related or for leisure. A seat or other facilities for travellers on a boat or plain, it’s also accommodation. Places that offer this are many. Within hospitality industry we can find accommodation in hotels, apartments, caravans, leisure centers. Front-Office The term itself is originally American, and it is commonly known as “reception”. Is the department that deals directly with customers? The people working in the front-office are the one responsible with taking messages, handling orders. “They deal with reservations, room allocation, billing and payments, reception. This department is the one that generates revenue for any organization within hospitality. We can find a Front Office department in hotels, exhibition centers, show-rooms and any other organization in the hospitality industry. TASK 1 1.1 The organizations of my choice are: A 5*star boutique hotel in Hampshire...
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...THEORY………………………………………………………………………… [5-6] Part 3: CRITIQUE AND ANALYSIS……………...……………………………………. [7] 3.1 Indian Context………….……………………………………………………………... [8] CONCLUSION…………………………………………………………………………... [10] BIBLIOGRAPHY………………………………………………………………………... [11] Part 1: Introduction Change is inevitable in the life of an organisation. In today’s business scenario, hospitality organisations exist in dynamic and changing business environments and they have to cope up with the changes for survival and growth as there lies no second alternative, a supportive example in the Indian context to this is Wall mart entering Indian market is expected to change the retail industry from head to toe, competing with established Indian medium-large scale retail companies, and eating away many smaller fishes in the long-run. The major forces which make the changes not only desirable but inevitable are external environment i.e. technological, economic, political, social, legal; and international and labour market environments. Common practices to all successful hospitality organizations are continuously interacting with the environment and making changes in the structural design or philosophy or...
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...the interior design, tools, room equipment and kitchen equipment to provide good service to guests. In this site, we'll bring you an introduction and helpful tips about Hotel and Restaurant Management this is also helpful for students and people who want to take up this course. Most people think of hospitality, as hotels, restaurant, service but the true meaning of Hospitality is written below. Hospitality Management According to the Oxford English dictionary, Hospitality means the reception and entertainment of guests, visitors or strangers with liberality and good will. The word hospitality is derived from hospice, the term of medieval house of rest for travelers and pilgrims. History of Hotel Manager's role in Hospitality Industry - as a successful manager, you must exhibit many skill and command much specialized knowledge, all directed at achieving a variety of management objectives. There are 3 general kinds of hospitality objectives with which management must be concerned: 1. A manager wants to make the guest feel welcome. This requires both a friendly manner on your part toward the guest and an atmosphere of liberality and good will among the people who work with you in serving the guest. That always translates to an organization in which workers get along well with another. 2. Managers wants to make things work for the guest. Food has to be savory, hot or cold according to design, and on time. Beds must be made and rooms cleaned. A hospitality system requires...
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...| | | | | | | | | | | | | | | | | | | | | | | | | | | | | Module code | Title | TFDS9001 | Postgraduate Dissertation | | Pre-Requisite Module Code(s) | Co-Requisite Module Code(s) | Last Revision Date | ECTS Credits | | | | | | | TFRM9001 (2011-12) Research Methods for Masters Thesis | TFRM9001 (2011-12) Research Methods for Masters Thesis | | 30 | | | | | | Contact Hours | Max Class Size | Duration | Date approved | Approved Checked | | | 1 Semester | | | | School of delivery: School of Hospitality Management & Tourism | | Author: Jennifer Lawlor Geraldine Gorham | Description: This module facilitates postgraduate students to undertake and complete an independent investigation in a research area of their choice. | | Aims: The main aim of this module is to enable a student to research a particular area of interest through the preparation and completion of a Masters' thesis. | Learning Outcomes: | Outcome | | On completion the learner will be able to: 1. Complete a Masters' thesis, having investigated an individual subject/research area or tested a hypotheses outlined in a research proposal. 2. Conduct an analytical literature review appropriate to the research area under investigation. 3. Utilise appropriate research methodological techniques within the context if their research. 4. Present their findings...
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...Management Information Systems for Tourism Hospitality Organisation Using Management Information Systems for Tourism Hospitality Organisation CONTENTS Introduction to the Project 2 Introduction to McDonald 3 Role of MIS within Tourism and Hospitality context 4 Importance of Management Information System for Hospitality and Tourism Industry 6 Use of IT System in an Organization to attain Competitive Advantage 7 Type of Database and Data warehousing in Tourism and Hospitality 9 Use of E-Commerce and MIS in the Industry 11 System Design Requirements of Tourism and Hospitality Business 14 Use of IT to Support Customer Relation Management 16 Role of Enterprise Resource Planning in Tourism and Hospitality 18 IT Security Issues within the Tourism and Hospitality Industry 20 Ethical and Privacy Issues on Use and Storage of Data. ...
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...of office space, it is important to utilities and extends the flexibility of the design of the office space; to provide necessary services and facilities to adapt the needs and expectation of business clients through analyzing the planning strategies and key feasibility issues, result in generating sufficient revenue and profit to the business center. 2. Methodology The methodology for carrying out this feasibility study has three main components. The first one comes with studying academic theories, the Hospitality Concepts (Ransley & Ingram, 2004) and the Three Product Levels (Kotler, 1994) are applied in this facilities planning project in order to measure the feasibility of business center development. Besides that, in order to illustrate the planning of the business center development, the existing companies in the market are used; the examples are Compass Office, OneStart Business Center and Vantage Business with reference of their office facilities, meeting equipment and service provided. Thirdly, the use of market research data in terms of web-based searches, press searches and research report to support the appropriateness for the market, the demand characteristics, market supply and competition. 3. Concept & Design Stage 3.1 Hospitality Concepts To start with a business, it is crucial to understand the hospitality concept. A hospitality concept “normally consists of service delivered in a...
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...Unit Assignment Assignment front sheet |Qualification |Unit number and title | |Pearson BTEC HND Diploma in Hospitality Management |Unit 6 Rooms Division Operations Management | |Student name |Assessor name | | | | |Date issued |Completion date |Submitted on | |05th January 2015 |08th March 2015 | | | | | |Assignment title |Rooms Division Operations Management | |Learning Outcome |Assessment |In this assessment you will have the opportunity to present evidence |Task no. | | ...
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...QFD Application in the Hospitality Industry: A Hotel Case Study Kioumars Paryani, Lawrence TechnoLogicaL UniversiTy ali masoudi, azad UniversiTy, soUTh Branch of Tehran ElizabEth a. CudnEy, MissoUri UniversiTy of science and TechnoLogy © 2010, asQ Quality function deployment (QFD) is a methodology for capturing and translating the voice of the customer (VOC) into engineering characteristics of products or services. In addition, the process prioritizes and deploys these customer-driven characteristics throughout the product or service development to meet the VOC (that is, customer needs, wants, and expectations). QFD determines effective development targets for the prioritized product and service characteristics. The QFD process has been used and documented extensively in product development. The service industry, however, lacks in the application of this process. The purpose of this paper is to show practitioners and researchers how this process, in its entirety, can be used as a planning process to link customer requirements and service characteristics in the hospitality industry. A case study was developed focusing on a specific hotel to illustrate the application of the QFD process in a five-star hotel. Key words: four-phase QFD, hospitality industry, quality function deployment, service, SERVQUAL, total quality management INTRODUCTION The service industry exhibits distinct features that are not shared in the manufacturing industry. Many service organizations are profit-earning...
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...Rochester Institute of Technology RIT Scholar Works Theses Thesis/Dissertation Collections 1999 Assessing career value of hospitality management curriculum from program alumni James Reid Follow this and additional works at: http://scholarworks.rit.edu/theses Recommended Citation Reid, James, "Assessing career value of hospitality management curriculum from program alumni" (1999). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by the Thesis/Dissertation Collections at RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact ritscholarworks@rit.edu. ASSESSING CAREER VALUE OF FROM HOSPITALITY MANAGEMENT CURRICULUM PROGRAM ALUMNI by James A Faculty of thesis the Food, Re id R. submitted Hotel to the Travel and Management at Rochester in partial Institute fulfillment for the of of Technology the degree of Master of August Science 1999 requirements FORM I ROCHESTER INSTITUTE OF TECHNOLOGY School of Food, Hotel and Travel Management Department or Graduate Studies M.S. Hospitality-Tourism Management Presentation or ThesislProject Findin2S Name: J_am_e_s_R_e_id Title of Research: Date: 7/21/99 SS#: Assessing. Career Value of _ Hospitality Management Curriculum From Program Alumni Specific Recommendations: (Use other side if necessary.) Thesis ~ommittee: (I} _D_r_...
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...Commons, and the Marketing Commons Recommended Citation Chu, Yin, "A review of studies on luxury hotels over the past two decades" (2014). Graduate Theses and Dissertations. Paper 13913. This Thesis is brought to you for free and open access by the Graduate College at Digital Repository @ Iowa State University. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Digital Repository @ Iowa State University. For more information, please contact hinefuku@iastate.edu. A review of studies on luxury hotels over the past two decades by Yin Chu A thesis submitted to the graduate faculty in partial fulfillment of the requirements for the degree of MASTER OF SCIENCE Major: Hospitality Management Program of Study Committee: Liang (Rebecca) Tang, Major Professor Tianshu Zheng Fatma Baytar Iowa State University Ames, Iowa 2014 Copyright © Yin Chu, 2014. All rights reserved. ii TABLE OF CONTENTS Page LIST OF TABLES ..................................................................................................... iv LIST OF FIGURES ................................................................................................... v ACKNOWLEDGEMENTS ....................................................................................... vi...
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...Analysis on Gender difference of students on motivational factors to study Hospitality management in National University Motivational Factors 1. Social Status 2. Job opportunities 3. Modern major 4. Special interest 5. Attractive major 6. Ease in studying 7. Fulfill dreams Female Male First, this Conceptual Framework is made up the two journals I had: “Motivation of Students to study Tourism Hospitality programs.” By Bashar Aref Alhaj Mohammad and Hamam Talal Alsaleh and “Students Motivation and Preference of Studying Hospitality and Tourism Management Programmes in Polytechnics: A Case Study Ho Polytechnic” By Appaw-Agbola Esther Theresa. It explains the different motivational factors that the students may get if they took Hospitality as their preferred journey. These factors can provide students some motivations that will help them why they study Hospitality Management. This framework is also made because as a researcher, we want to see the difference between the motivational factors which are the following: Social status, Job opportunities, Modern major, Special interest, Attractive major, Ease in studying and Fulfillment of dreams, of both male and female students that are going to be in the hospitality management in National University. Significance of the study This study aims to motivate the incoming freshmen who will take Hospitality management at National University. It also helps the researcher to research...
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...CHAPTER 1 The Problem and Its Background Introduction Hospitality industry has brought tremendous growth to the global economy by providing services ranging from accommodation, sight seeing, food as well as other services related to the tourism industry. It not only provides employment but also plays a vital role in the economic returns of a country in the form of foreign exchange. Also the interaction with people from different cultures, thus educating people, is brought about by the hospitality industry. Hence, Hospitality industry plays a major role in the development of economies. The hotel industry is a sector of hospitality business that revolves around providing accommodations for travelers. Success in the hotel industry relies on catering to the needs of the targeted clientele, creating a desirable atmosphere, and providing a wide variety of services and amenities. Managing hotels has grown from its modest roots in providing the bare essentials of lodging into a large, multi-faceted, and diverse industry. (www.wisegeek.com) Hotel-keeping is a cyclical industry that closely follows the nation's economic phases. Wide swings carry the hotel business between peaks of exceptional profits and troughs of outright distress. Hotels are important globally as providing the facilities for recreation and entertainment, meeting and conferences and business transmission. When hotels are essential for the economies and societies are appropriate to transport. Hotels contribute the...
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...TERM PAPER A STUDY ON LOTUS DESIGN STUDIO Submitted by Reema Karnika L.S. 13MBM025 Under the guidance of Mr M Venkatesh Prabu BCom MBA MSc(UK) (PhD) Assistant Professor April 2014 GRG School OF Management Studies PSGR KRISHNAMMAL COLLEGE FOR WOMEN Peelamedu, Coimbatore - 641004 TABLE OF CONTENTS S.NO. | TOPIC | PAGE NUMBER | 1 | DRIVEN BY PASSION | 1 | 2 | THE WORLD OF INTERIOR DESIGN | 1 | 3 | TRIGGERED BY ACHIEVEMENTS | 2 | 4 | THE DAWN OF A NEW EVOLUTION IN DESIGN | 3 | 5 | AN INSIGHT INTO STUDIO LOTUS | 3 | 6 | DESIGN PHILOSOPHY | 4 | 7 | THE TEAM OF CREATORS | 4 | 8 | COLLABORATIONS FOR A DIFFERENCE | 6 | 9 | FACILITIES USED BY THE FIRM | 6 | 10 | FEATHERS IN THE CAP | 6 | 11 | CUSTOMER IS THE KING | 7 | 12 | NEED AND NECESSITY FOR ORGANISATIONS | 8 | 13 | WHY LOTUS | 9 | 14 | STRATEGIES ADOPTED | 9 | 15 | COMPETITIVE ADVANTAGE | 10 | 16 | PRODUCT/SERVICE LIFE-CYCLE | 11 | 17 | BRAND LEADERS | 11 | 18 | REASONS BEHIND THE SUCCESS: CLIENTS TO BRICKLAYERS | 11 | 19 | SWOT ANALYSIS | 16 | 20 | CONCLUSION | 17 | 21 | REFERENCES | 18 | A Study on Lotus Design Studio Driven by passion If you find yourself admiring a building’s bas-relief, the perfect curve of an archway, or the magnificence of a skyscraper, architecture may be your calling. Simply put, architects design buildings. From Rome’s Colosseum to New York’s Empire State Building, great architects have left their marks on history. Creation is a powerful...
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...It is the world of hospitality operation and management including service about how to achieve business excellence. Room division operation includes different departments related with care, provision and selling of the rooms which covers housekeeping, front office, reception, front house, linen and laundry, telephone operator, doorman, mail and messages, concierge, valet and butler (John and Brown, 2003). As we know accommodation includes type of services which helps for staying that consists of hotels, motels, clubs, cruise liners and hospitals with different range of facilities. It provides bedroom, suite, apartment, cabin and hospital wards for guest to enjoy and entertain. The range of accommodation service includes the different of housekeeping and maintenance. Different organisation does have different way and style and accommodation and service to fulfil guest requirement. Reception is the place within hospitality operation management which makes first interaction with guest. The roles and responsibilities of staff regarding housekeeping includes planning, providing, serving, cleaning rooms, public areas, supplying anything required, managing laundry and day cleaning, providing comfort and recreation, preparing documentation and record keeping, manage floral management, ensure health, safety and security, make everything looks good with nice furnishing and refurbishment to ensure accommodation environment encouraging occupancy by housekeeper, wardens, matron and domestic...
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