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Erp Implementation

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Submitted By andrewhan10
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M1022
ADVANCED TOPICS IN INFORMATION SYSTEMS
Change Management: Best Practice Strategies for ERP Implementation

By:
Andrew Handoko
1601226176
LC11-LEC

BINUS UNIVERSITY
2015

ABSTRACT
The implementation of Enterprise Resource Planning (ERP) systems, have become more complex and crucial in information systems infrastructure within large organizations. However, most of these large companies deal with common people issues. Their potential users across different departments of organization resist the implementation process for some reasons. Enterprise units are being lack of communication from top management to functional units within implementation project. As a result, companies are struggle for ERP systems practice as well as to get rid of worker’s social problem and infrastructure’s transitions from old system to a new system. Ultimately, a successful ERP implementation projects are less about technology and more focus on people and process. Change Management is the best practice for “critical success factor” in ERP implementation literature.
The purpose of this research is to have a better understanding about how change management is essential to be a part of ERP implementation process. This paper describes the main success factor of Change Management in order to create a successful ERP implementation and how should organizational change be managed.

KEYWORDS
Change Strategies, Enterprise Resource Planning, Resistance, Organizational Change, ERP, Implementation Strategies, Business Process, Change Management

CHAPTER 1
INTRODUCTION

1.1 Background
ERP Implementation
Enterprise Resource Planning system (ERP) is a company wide information and management system that integrates the organization’s business processes, business information and transactional data into one comprehensive database (Davenport 1998; Bingi et al 1999). ERP systems

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