...4.1 Understand your organization and its unique context | • Identify and understand your organization's context.• Identify and understand your organization's context before you establish its quality management system (QMS).• Consider the external issues that are relevant to your organization's purpose and strategic direction and think about the influence these issues could have on its QMS and the results it intends to achieve.• Consider the internal issues that are relevant to your organization's purpose and strategic direction and think about the influence these issues could have on its QMS and the results it intends to achieve.• Monitor information about your organization's context. • Consider the impact changes in context could have on your organization's quality management system (QMS). | 4.2 Clarify the needs and expectations of interested parties | • Identify the parties who affect or could affect your QMS. • Consider how interested parties affect or could affect your ability to provide products and services that meet customer requirements. • Consider how interested parties affect or could affect your ability to provide products and services that meet statutory and regulatory requirements.• Clarify and understand their unique needs and expectations.• Monitor and review information about your interested parties. | 4.3 Define the scope of your quality management system | • Clarify boundaries and think about what your QMS should apply to. • Use boundary...
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...------------------------------------------------- Purpose of Presentation: to introduce yourself as a (potential) professional ------------------------------------------------- Audience: class members and your tutor ------------------------------------------------- Due: Week 3 Seminar 1 (Week starting 27 August 2012) ------------------------------------------------- Time limit: (3 minutes, Powerpoint not required) ------------------------------------------------- This presentation is video-taped. ------------------------------------------------- Short written outline of your presentation (one page or less), submitted to your tutor ------------------------------------------------- in hard copy on the day you present. ------------------------------------------------- Presentation Assignment Prepare a presentation to introduce yourself to your class and tutor. The speech will be videotaped for your review and self-assessment. Your presentation should be thoroughly planned, outlined, and rehearsed but not memorized or read. This handout covers the introductory presentation assignment, procedures for giving most business presentations, and a specific assessment sheet to help you prepare your talk and to give peer feedback. TASK: Adapt to Audience and Purpose Prepare and rehearse a presentation to develop your professional identity, establish rapport with your peers, and practise giving a talk focused on the relationship between the people in the communication situation—that is, your audience and...
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...Procurement Process for Replenishment of Goods |Purpose of Unit | |The purpose of Unit 2 is to demonstrate the Customer Order Management Business Cycle beginning with a quotation and ending with recording | |final payment received from the customer. This process will include the procurement cycle as you will need to procure the items for sale. | Exercise 1: Logging on to the SAP System Enter the following: ➢ Select server name provided by the course lead ➢ Click on [pic] ➢ Client number provided by course lead ➢ User ID (e.g., User-100) provided by course lead ➢ Password (e.g., init) provided by course lead ➢ Select EN as the language ➢ [pic] (Enter) Once you have pressed enter, the system will prompt you to change your password the first time you log on to the system. The following pop-up screen will appear. Enter your new password Repeat your new password Select [pic] (Enter) This will log you onto the system. The following page is a screen shot of the SAP Easy Access Menu you should see if you have been successful. If you can not get logged on to the system, please notify the course instructor. This is the SAP Easy Access Menu. It is from here that most all of your exercises will begin. [pic] Exercise...
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...MANAGE MEETINGS Following is the assessment that I have prepared of managing the meeting that are held in my business. The purpose of this assessment, I am successfully running a Pizza shops that has two branches; one in a campbellfield plaza and other shop is in Pascoe vale area. Following are the required details of the business. Business Type: food store Business Name: Pizza shop Menu: Our menu will include 4 sizes pizzas with various combination of topping, additionally bread sticks, bear and soda will be included in the initial menu offerings. Services: pizza shops offers high quality pizza to growing community that currently has limited availability to delivery .They always provide fresh pieces of pizzas. Key to success: The key to success in this business are: 1. Delivering the customer value proposition. 2. Marketing: promoting a new company, product and delivery channels to a rural community. 3. Product quality and consistency. : Objectives The objectives for pizza are: 1. To establish the market presence needed to support marketing and sales goals and to attract customers. 2. To achieve double dig it profit margins. 3. To reach healthy monthly sales by the end of the year, and average monthly sales increasing. Stakeholders of business • Employee • Government • Customers ...
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...EFFECTS OF POOR QUALITY GOODS AND SERVICES PROCURED BY GOVENRMENT AGENCIES ON SERVICE DELIVERY; A CASE STUDY OF THE MINISTRY OF HEALTH KERICHO DISTRICT HOSPITAL BY CHERUIYOT KIPYEGON BEN BBM/3111/12 A RESEARCH PROPOSAL SUBMITTED TO MOI UNIVERSITY IN PARTIAL FULFILMENT AND REQUIREMEENT FOR THE AWARD OF A DEGREE IN BACHELOR OF BUSINESS MANAGEMENT MARKETING MANAGEMENT OPTION FEBRUARY 2014 DECLARATION DECLARATION BY THE CANDIDATE This research study is my original work and it has not been presented to any other Institution. No part of this research should be reproduced without my consent or that of Moi University SIGN: ______________________DATE: ____________________ CHERUIYOT KIPYEGON BEN BBM/3111/12 DECLARATION BY THE SUPERVISOR This Research has been submitted with my approval to Moi University as the candidate’s research proposal supervisor. SIGN: _______________________DATE: ____________________ MR. J. OMANGA SUPERVISOR - RESEARCH PROPOSAL DEDICATION I dedicate this work to my family for their unwavering support that saw me complete the research project, more so to my Sisters Florence for ensuring that my study was a success and Lily for proof reading this research proposal. ACKNOWLEDGEMENT I wish to thank my Supervisor Mr. James Omanga for his guidance...
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...STRATEGIC BUSINESS PLAN for (company name) for Period January 2002 to December 2005 (dates are examples only) Approved by (name), (position), on (date) Update Status: (amendment number), on (date) TABLE OF CONTENTS Executive Summary Section Page 1. Strategic Focus 2. The Business 3. Market Analysis 4 Products 5 Marketing 6 Research and Development 7 Production and Delivery 8 Supply Chains 9 Business Systems and Processes 10. Stakeholder Relationships and Alliances 11. Organisational and Management 12 Environmental and Social Impacts 13 Risk Factors and Regulatory Compliance 14 Corporate Governance 15 Financials 16 Application of Investment Funds 17 Strategic Action Plan 18 Plan Improvement Appendices: 1. 2. 3. Some Thoughts on Writing this Plan before We Start • Clearly identify the readers of this document. Then write the plan in a style that is easily understood by readers • Remember that this plan is a working document that has the clear purpose of initiating focussed action and generating clear and measurable results. Avoid the excessive use of descriptive adjectives to 'pad' or over-sell the plan. Flowery, highly descriptive language can cloud key issues, blur the plan's focus and slow/confuse its implementation • Keep the plan 'tight'; ensure it remains concise, balanced, clear and logical. Where possible use quantitative rather than qualitative information. Remember the KISSS approach to planning;...
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...(company name) for Period January 2002 to December 2005 (dates are examples only) Approved by (name), (position), on (date) Update Status: (amendment number), on (date) TABLE OF CONTENTS Executive Summary Section Page 1. Strategic Focus 2. The Business 3. Market Analysis 4 Products 5 Marketing 6 Research and Development 7 Production and Delivery 8 Supply Chains 9 Business Systems and Processes 10. Stakeholder Relationships and Alliances 11. Organisational and Management 12 Environmental and Social Impacts 13 Risk Factors and Regulatory Compliance 14 Corporate Governance 15 Financials 16 Application of Investment Funds 17 Strategic Action Plan 18 Plan Improvement Appendices: 1. 2. 3. Some Thoughts on Writing this Plan before We Start • Clearly identify the readers of this document. Then write the plan in a style that is easily understood by readers • Remember that this plan is a working document that has the clear purpose of initiating focussed action and generating clear and measurable results. Avoid the excessive use of descriptive adjectives to 'pad' or over-sell the plan. Flowery, highly descriptive language can cloud key issues, blur the plan's focus and slow/confuse its implementation • Keep the plan 'tight'; ensure it remains concise, balanced, clear and logical. Where possible use quantitative rather than qualitative information...
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...(company name) for Period January 2002 to December 2005 (dates are examples only) Approved by (name), (position), on (date) Update Status: (amendment number), on (date) TABLE OF CONTENTS Executive Summary Section Page 1. Strategic Focus 2. The Business 3. Market Analysis 4 Products 5 Marketing 6 Research and Development 7 Production and Delivery 8 Supply Chains 9 Business Systems and Processes 10. Stakeholder Relationships and Alliances 11. Organisational and Management 12 Environmental and Social Impacts 13 Risk Factors and Regulatory Compliance 14 Corporate Governance 15 Financials 16 Application of Investment Funds 17 Strategic Action Plan 18 Plan Improvement Appendices: 1. 2. 3. Some Thoughts on Writing this Plan before We Start • Clearly identify the readers of this document. Then write the plan in a style that is easily understood by readers • Remember that this plan is a working document that has the clear purpose of initiating focussed action and generating clear and measurable results. Avoid the excessive use of descriptive adjectives to 'pad' or over-sell the plan. Flowery, highly descriptive language can cloud key issues, blur the plan's focus and slow/confuse its implementation • Keep the plan 'tight'; ensure it remains concise, balanced, clear and logical. Where possible use quantitative rather than qualitative information...
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...Clause-by-clause explanation of ISO 9001:2008 WHITE PAPER October 29, 2014 Copyright ©2014 9001Academy. All rights reserved. Table of contents 0. INTRODUCTION .................................................................................................. 4 1. PROCESS AND PROCESS APPROACH................................................................... 4 1.1. 1.2. TERMS AND DEFINITIONS .............................................................................................................................. 4 PROCESS APPROACH IMPACT ......................................................................................................................... 5 2. PROCESS PLANNING .......................................................................................... 6 2.1. 2.2. PROCESS ESTABLISHMENT ............................................................................................................................. 6 PROCESS ANALYSIS ...................................................................................................................................... 7 3. CUSTOMER-FOCUSED ORGANIZATION ................................................................. 7 4. QUALITY MANAGEMENT SYSTEM ......................................................................... 7 4.1. GENERAL ................................................................................................................................................... 7 ...
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... Page 1 Contents 4. Quality Management System 4.1 General Requirements Establish, document, implement, and maintain a quality management system. Continually improve its effectiveness in accordance with ISO 9001 requirements. Implement the system to: Determine processes needed for the quality management system (and their application throughout the organization) Determine process sequence and interaction Determine criteria and methods for process operation and control Ensure resources and supporting information are available Monitor, measure where applicable, and analyze these processes Implement actions to achieve planned results and continual process improvement Manage these processes in accordance with ISO 9001 requirements. Define the type and extent of control applied to any outsourced processes that affect product conformity to requirements. NOTE 1: Processes needed for the quality management system include the processes for management activities (see 5), provision of resources (see 6), product realization (see 7), and measurement, analysis, and improvement (see 8). NOTE 2: An outsourced process is a process the organization needs for its quality management system, and which the organization chooses to have performed by an external party. NOTE 3: Ensuring control over outsourced processes does not absolve your organization of the responsibility to conform to all customer, statutory, and...
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...same way. a. Adrenaline is released into the bloodstream. b. Respiration increases. c. Heart rate increases. d. Galvanic skin response increases. 2. Symptoms of stage fright can vary from person to person. a. Some people experience blushing, excessive perspiration shortness of breath, forgetfulness, or other symptoms. b. As uncomfortable as they can make you, these responses are normal and natural signs that your body is responding to the pressure of performing well. II. Your objective should be control nervousness about speaking, not eliminate it. A. Attempts to eliminate nervousness about public speaking are self-defeating for two reasons. 1. Some degree of nervousness is natural. a. Even very experienced speakers retain some degrees of nervousness. b. Dwelling on your nervousness can make you even...
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...vision is “To give a good thing”, and our Motto is to “Treat others the way you want to be treated” Our brand was so good that McDonalds bought our brand as a subsidiary. Today, I decided to link up with a reality show called Undercover Boss to see exactly how our brand is being represented by our employees. In this episode, I went undercover as a geeky like worker named Cathy. The purposes of my assignments are to see what level of customer service each employee offers to customers, to see if employees are doing their assigned job descriptions, and to find out if any employees are breaking rules or representing the brand in a inappropriate manner. I went to 4 locations to see how things were running. I am going to critique the following positions that I encountered; Delivery driver, & The Cashier. JOB POSITIONS Day 1 Delivery Driver- is responsible for taking the product to customers home within the guidelines of the law. He or she must be respectful, courteous, and represent Donato in a professional positive manner. Today, I dealt with Aaron, the delivery driver. Instantly, he starts breaking down the position and the job requirements. As, he rapidly explain the ins and outs of the job, he allowed me to look at each area and...
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...Lab 2 - Align Risks, Threats, and Vulnerabilities to COBIT PO9 Risk Mgmt. Controls Part 1 4. Discuss the primary goal of the COBIT v4.1 framework. Provide a basic description of cobit. * The purpose of Control Objectives for Information and related Technology (COBIT) is to provide management and business process owners with an information technology (IT) governance model that helps in delivering value from IT and understanding and managing the risks associated with IT. COBIT helps bridge the gaps amongst business requirements, control needs and technical issues. It is a control model to meet the needs of IT governance and ensure the integrity of information and information systems. 5. Explain the major objective of the Control area (COBIT 4.1 Controls Collaboration link on the left side of the COBIT website) * “The COBIT Controls area within ISACA's Knowledge Center promotes collaboration and sharing of information, solutions and experience among COBIT users.” 6. From the COBIT Domains and Control Objectives section, list each of the types of control objectives and briefly describe them based on the descriptions on the website. * Plan and Organize – “This domain covers strategy and tactics, and concerns the identification of the way IT can best contribute to the achievement of the business objectives. The realization of the strategic vision needs to be planned, communicated and managed for different perspectives. A proper organization as well as technological...
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...Health Services Human Resource Management Dr. Queensberry June 14, 2013 1. Abstract In this paper I will describe the unique challenges of managing the human resources function for my specific organization, also I will analysis the competencies required for my specific position, and determine in which areas I need to develop and I will provide specific examples to support my rationale, next determine the role I think the company could play in developing me for the opportunity, what would I need the company to do? How would it benefit the company? And last develop a strategic view of human resources that supports my institutional organizational strategy. 2. Describe the unique challenges of managing the human resources function for your specific organization. Recruitment and retention of the correct number of qualified staff is very high on the list. Everyone knows there is a big nursing shortfall, but there is a need for highly qualified individuals all around. Due to the rapid growth of the healthcare sector and its sheer size, it is a challenge to fill jobs. And despite this need, there are obvious pressures for cost containment with people accounting for the lion’s share of an organization’s costs. Because of that, there is a pressure to make the HR organization world class, or at least strive to be better. As a result, it has become an imperative to employ better processes and technologies to overcome the challenges – talent management, workforce planning and scheduling...
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...REF CODE: Admin & Clerical FOR OFFICE USE ONLY Job Title: Business Manager Position No: Existing Grade: Band 8A Approved Matching Classification CSC: Surgery & Cancer Job Analysis Unit: Surgery Job Evaluation Location: Alexandra Hospital Band code: Reports to: General Manager Accountable to: General Manager Entered By: Job Purpose 1. 2. 3. 4. 5. 6. To lead the operational and service delivery agenda in partnership with clinical colleagues, to meet the agreed plans standards of care and priorities within available resources for these inpatients and outpatient led services. To manage and support the delivery of Cancer and RTT performance standards for the Trust, including administration of performance management and monitoring, ensuring development of systems and processes to ensure the achievement of key national and financial targets, and local objectives within the CSC, including the development of action/ recovery plans, and the implementation/ monitoring thereof. To contribute to the achievement of the Divisional and Trust strategic and operational objectives. Development of robust business cases, working with the finance and performance business partners, making use of income and expenditure information to support service strategy. Supporting the development of the annual business plan for the Clinical Service Centre. Project management of service improvement and process improvement...
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