...Topic 1 I Operations Management 1 List of Key Topics 1. Introduction to Operations Management 2. Performance Objectives & Operations Strategy 3. The Design of Products and Services 4. Facilities Location 5. Demand Forecasting and Capacity Management 6. Process Types 7. Facilities Layout and Flow 8. Process Design and Technology 9. Performance Improvement o Operations Management All organizations have an operations function Operations Function of an Airline – Fly passengers Operations Function of a Hotel – To provide accommodation 1 Operations Management is broad term for a range of activities to ensure that function is carried out efficiently and effectively The Evolution of Operations Management The Production Era; The Sales Era; The Marketing Era Operations differ in terms of The Volume of their output The Variety of their output The Variation of their output The Visibility which customers have of the process 2 Topic 2 Performance Objectives & Operations Strategy The Systems Approach 1 Synistanai – “bring together” or “combine” 2 Bringing together a set of interrelated parts to accomplish a set of objectives. 3 4 Transformational Model 5 Inputs Transformation Outputs 6 7 Operations Performance Objectives Quality – Doing things...
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...OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author Evans...
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...OVERVIEW An effective school facility is responsive to the changing programs of educational delivery, and at a minimum should provide a physical environment that is comfortable, safe, secure, accessible, well illuminated, well ventilated, and aesthetically pleasing. The school facility consists of not only the physical structure and the variety of building systems, such as mechanical, plumbing, electrical and power, telecommunications, security, and fire suppression systems. The facility also includes furnishings, materials and supplies, equipment and information technology, as well as various aspects of the building grounds, namely, athletic fields, playgrounds, areas for outdoor learning, and vehicular access and parking. The school facility is much more than a passive container of the educational process: it is, rather, an integral component of the conditions of learning. The layout and design of a facility contributes to the place experience of students, educators, and community members. Depending on the quality of its design and management, the facility can contribute to a sense of ownership, safety and security, personalization and control, privacy as well as sociality, and spaciousness or crowdedness. When planning, designing, or managing the school facility, these facets of place experience should, when possible, be taken into consideration. Constructing New Facilities During strategic long-range educational planning, unmet facility space needs often emerge. The goal...
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...Chapter 1 Planning Facilities Facility components * seating/space * handicap accessibilities/ADA/Universal Design * playing surface/performance * restrooms * lockers/auxiliary team facility * parking/access/public transportation * concessions * scoreboards/jumbotrons * security/medical/crowd control * ticketing box office/turnstiles * merchandise * lighting * janitorial space * general storage space/loading dock * office space/meeting space * power Master planning * process structured to promote cost-effective development decisions * best serve the organizations goals and objectives * makes facility development more organized, less haphazard * master plans often look ahead 10, 15 or even 30 years out * program specialists * financial consultants * maintenance personnel * community representatives * management representatives * facility consultants * end users Steps of master planning * identification and confirmation of the organizations plan goals and objectives * synthesis and evaluation of findings * government functions Site selection * access to site * traffic circulation * parking * water supply * sewage disposal * electrical service * telephone service * gas transmission lines * cable tv * environmental concerns * easements and other legal issues * zoning requirements * historical...
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...Park Design Guidelines & Data Province of British Columbia Ministry of Environment Lands and Parks A NATURAL LANDSCAPE ARCHITECTURE FOR BRITISH COLUMBIA’S PROVINCIAL PARKS BC PARKS: PARK DESIGN GUIDELINES & DATA Overview Simplicity in design and restraint in construction creates park facilities suited to what attracts visitors in the first place – recreation in the natural park landscape. q The aim of Park Design Guidelines & Data is to help BC Parks staff use their park expertise to produce appropriate facility landscapes. These guidelines identify design criteria and planning processes for BC Parks staff to provide sustainable, appropriate park recreation facilities. They promote facility design that requires the least visible development. q A design approach to visitor facilities is defined that: Recognizing the facilities are an integral part of a park means reducing the impact of use and basing planning and design decisions on local and regional considerations – for the park environment’s long term health. Maintaining natural park landscapes and environments will help ensure the quality of visitor experiences now and in the future. At neighbouring Bromley Rock Provincial Park and Stemwinder Provincial Park, illustrated left, natural site elements create facilities that blend into the natural park landscapes. These examples show the careful expenditure of resources and the thoughtful use of native materials...
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...Transportation Research Part E 41 (2005) 531–550 www.elsevier.com/locate/tre Global supply chain design: A literature review and critique Mary J. Meixell a a,* , Vidyaranya B. Gargeya b,1 School of Management, Enterprise Hall, MSN 5F4, George Mason University, Fairfax, VA 22030-4444, United States b Information Systems and Operations Management Department, 479, Bryan Building, The University of North Carolina at Greensboro, Greensboro, NC 27402, United States Abstract In this paper, we review decision support models for the design of global supply chains, and assess the fit between the research literature in this area and the practical issues of global supply chain design. The classification scheme for this review is based on ongoing and emerging issues in global supply chain management and includes review dimensions for (1) decisions addressed in the model, (2) performance metrics, (3) the degree to which the model supports integrated decision processes, and (4) globalization considerations. We conclude that although most models resolve a difficult feature associated with globalization, few models address the practical global supply chain design problem in its entirety. We close the paper with recommendations for future research in global supply chain modeling that is both forward-looking and practically oriented. Ó 2005 Elsevier Ltd. All rights reserved. Keywords: Supply chain design; Globalization; Outsourcing; Supply chain integration; International sourcing 1. Introduction...
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...Change and Culture Case Study II Change and Culture Case Study II Mergers are more than just two companies joining together to become one. There are additional changes that have to take place in order for the merging facilities to exist as one. The new organization mission and vision must be defined and communicated. There will also be a need to redesign and redirect nuisances, task, and job performance measures. The merger between Health care Facility A and Health Care Facility B was initiated six months ago. The merger created the Open Health Care Facility. This facility was forced to eliminate jobs because of duplicate positions and job responsibilities. Each health care facility contributed their own area experts in all fields and to align the staff with the budget allocations, staffing was reduced tremendously. There have been changes in the organizational structure, changes and enhancements in processes and production, and changes in the quantity of staff members. The newly structured administration sees a need for a redesign of patient care delivery because of all the changes and enhancements implemented. A suggestion was made to use the universal worker concept. Consider the words universal worker in a health care facility. This could mean that one person is capable of doing all task in every position and department. Can you say “burn out”? Burn out of employees could be one reason why the universal worker model often failed in other organizations...
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...Supply Chain Network Analysis and Design: Location Analysis PROC 5820 7 May 2014 Summary The principal thesis of this paper is to discuss location analysis and its role in supply chain network analysis and design. The emphasis of site location is of strategic importance to all organizations seeking to maximize profits and minimize costs. The logistics/supply chain network design has six major planning steps in the process of designing a comprehensive logistics/supply chain network: The first step is to define the logistics/supply chain design process. The second step is to perform a logistics/supply chain audit. The third step is to examine the logistics/supply chain network alternatives. The fourth step is to conduct a facility location analysis, followed by the fifth step, which is to make decisions regarding network and facility location. The sixth and final step is to develop an implementation plan. Location analysis is also discussed in terms of the advantages and disadvantages of globalization and major location site factors. The discussion then describes the methods for evaluating major location site factors and making location decisions based on the evaluation. The paper concludes with discussing different modeling approaches and the need for comprehensive planning. (Reid and Sanders, 2010) (Coyle, J., Langley, C., Novak, R., Gibson, B. 2013) Introduction As stated by Jeff Karrenbauer...
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...Assessment of multidrug resistant tuberculosis drugs supply chain network design and performance measures at health facilities of Jimma town, southwest Ethiopia By: Alula Tadesse, SintayehuTarekegn&TadesseGudeta A term paper to be submitted to Dr.TemesgenGaroma (PhD) for partial fulfillment of advanced logistics and supply chain management course April, 2015 Jimma, Ethiopia Jimma University College of Health Sciences Department of Pharmacy Assessment of multidrug resistant tuberculosis drugs supply chain network design and performance measures at health facilities of Jimma town, southwest Ethiopia By: Alula Tadesse, SintayehuTarekegn&TadesseGudeta Advisor:-Dr.TemesgenGaroma (PhD) April, 2015 Jimma, Ethiopia ABSTRACT BACKGROUND: In all supply chains, correct logistics management optimizes the circulation of products and materials, and insures the link between flow of the physical items and the follow of information. It takes a holistic approach to company’s activities, as well as to the lifecycle of a given product, from its conception to its disposal. This system also has a great impact on the sustained availability of medicines including antiretroviral drugs where their absences resultin service interruption and loss of customer confidence on the institution. For this purpose an effective supply chain network and performance measures needs to be established. OBJECTIVE:-The objective of this study was to assess the supply chain network...
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...Standards A health facility should be safe for staff and patients in the facility. When planning the setup of the health facility the management should provide key safety measure that will make the facility safe to both the staff and the patients thus enabling a peaceful environment (Guenther & Vittori, 2008). The setup should include exit route in case of fire, fire extinguishers, adequate spacing of pathways to enable people to escape from the venue without causing a stampede. With high level safety measures the facility will be secure and safe for effective performance of tasks by medical staff. It will also be conducive for the patients and clients of the institution who come on daily basis for checkup. A safe environment for a health care facility is favorable as it enhances the safety standards of the institution. The facility should be on secure location for the sake of both the client and all staff working in it, as the institution is highly labor based the security of all people to use the facility should be put on consideration (Guenther & Vittori, 2008). In January of last year, the emergency room of Doctors’ Hospital of Michigan (DHM) closed and was later converted it into a 24-hour Urgent Care. This paper will discuss regulations, requirements, and standards that will affect facility design and renovation of DHM’s urgent care department. A health care should incorporate operational functions and sustainability design models. Detailed operational...
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...Operations Management History, Development & Brief Overview on Manufacturing/ Operations Management Operations management is an area of business concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labor and energy) into outputs (in the form of goods and services). Operations traditionally refer to the production of goods and services separately, although the distinction between these two main types of operations is increasingly difficult to make as manufacturers tend to merge product and service offerings. More generally, Operations Management aims to increase the content of value-added activities in any given process. Fundamentally, these value-adding creative activities should be aligned with market opportunity (see Marketing) for optimal enterprise performance. According to the U.S. Department of Education, Operations Management is the field concerned with managing and directing the physical and/or technical functions of a firm or organization, particularly those relating to development, production, and manufacturing. Operations Management programs typically include instruction in principles of general management, manufacturing and production systems, plant management, equipment maintenance...
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...Transportation Research Part E 41 (2005) 531–550 www.elsevier.com/locate/tre Global supply chain design: A literature review and critique Mary J. Meixell a a,* , Vidyaranya B. Gargeya b,1 School of Management, Enterprise Hall, MSN 5F4, George Mason University, Fairfax, VA 22030-4444, United States b Information Systems and Operations Management Department, 479, Bryan Building, The University of North Carolina at Greensboro, Greensboro, NC 27402, United States Abstract In this paper, we review decision support models for the design of global supply chains, and assess the fit between the research literature in this area and the practical issues of global supply chain design. The classification scheme for this review is based on ongoing and emerging issues in global supply chain management and includes review dimensions for (1) decisions addressed in the model, (2) performance metrics, (3) the degree to which the model supports integrated decision processes, and (4) globalization considerations. We conclude that although most models resolve a difficult feature associated with globalization, few models address the practical global supply chain design problem in its entirety. We close the paper with recommendations for future research in global supply chain modeling that is both forward-looking and practically oriented. Ó 2005 Elsevier Ltd. All rights reserved. Keywords: Supply chain design; Globalization; Outsourcing; Supply chain integration; International sourcing 1. Introduction...
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...A leader of Logistics and Supply chain management: Ronald H. Ballou Chen Wang University of Windsor ELIP 3 Section 7 Instructor: Mary Wheeler Introduction: Background information Logistics and supply chain management, as a vital business activity, to some extent, has became a new core of business management today, compared with traditional fields such as finance, marketing, and production. Being a theoretical expert and practical leader in the field, Ronald H. Ballou, who is the professor of Weatherhead School of Management, Case Western Reserve University, has been standing at the top level in modern logistics’ research and application. In academic research, he published more than 50 articles in professional logistics journals and teaching materials he wrote has been using in relative teaching fields. In application area, he is a welcomed consultant to many companies on logistics issues. He is the model of theory- practice bond in the fields. Issue identification It is obvious that there are various components of a typical logistics system, such as inventory control, material handling, plant and warehouse site selection, packaging, traffic and transportation, etc.. Song (2007, p. 11) states that whether these procedures can be reasonably and exactly designed is the key to companies cutting down their costs and creating more value. In simpler words, it refers to reducing redundant spaces and wasteful time. Upon this, Ronald H. Ballou developed the computer software...
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...Facility Planning Part II HCS 446 Facility Planning Part II Introduction Development and growing a facility takes much time and contemplation with respect to regulatory requirements, budgets, planning and development of the building and the interior design of the building. Making certain code requirements are met which is usually to help the architect and contractor. Many matters must be well-thought-out during the preliminary design created by the stakeholders in the blueprint. Color collections used, which are satisfying physically and psychologically as well as noise reduction must be reflected when planning the facility. Equipment and electronic items must be determined upon prior to construction of the facility. Cost estimate and budget planning are the first steps, which must be determined before the design of the facility. An implementation plan of the proposal from the preliminary phases of the plan of the facility through construction of the facility has to be arranged and charted. Regulatory requirements Health care facilities are required to follow the licensing regulations of their state in the design they use. Usually this is the 'Facility Guidelines Institute guidelines for design and construction of health care facilities' (Carr, 2010). The states require use of the codes in International Building and in addition, they need to be accredited by the 'Joint Commission on the Accreditation of Healthcare Organizations' (Carr, 2010). The regulations require...
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...After reviewing all of the requirements of Investor Group A as well as multiple supply chain strategies it is recommended that a Keiretsu network is implemented. By employing the Keiretsu network strategy the group of investors not only owns the production facility but also have the opportunity to invest in and/or own suppliers to ensure the lowest costs. The Keiretsu network is the best choice for Investor group A because it is part collaboration part purchasing from a few suppliers and part vertical integration. It combines the benefits of using few suppliers such as suppliers having a large commitment to the buyer and more likely to have a better understanding of the broad objectives of the manufacturer and the end consumer. The Keiretsu network provides an assured price structure, predictable inventory and delivery schedules as well as clear quality and performance standards. A stable environment such as this close cooperation between the supplier and the manufacturer can lead to quality improvements, continual product development and reductions in cost. As stated before vertical integration is a component of the keiretsu network, with vertical integration the manufacturer has the ability to produce supplies that were previously purchased or to actually buy a supplier. Advantages of this would be inventory reduction and scheduling, cost reductions, and adherence to quality standards. The strategy of using many suppliers and playing them against one another is a strategy...
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