...develop a set of “rules of thumb” for when they encounter different circumstances. They establish these rules with the hopes of somewhat standardizing their way of thinking as well as how to allocate resources for each instance. The guidelines are generally developed to recognize patterns and opportunities. Hirschhorn recommends managers create a 2 x 2 table to help illustrate this concept and to categorize its different states. Each axis would include a “hi” and “lo” status with the top right box representing the “Hi-Hi” state. The “Hi-Hi” state would represent the situation which required the expert’s immediate attention (Hirschhorn, 2001, p. 12) Below is an example of a polarity map for my argument. Competitive Advantage Goods are manufactured, cost-effectively-wasteful spending does not occur-overhead is at a minimum | Quality goals are...
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...assisted living residence as a server. Admittedly , I rushed and was rude to the officer regarding my action of not fully stopping and the understandable reaction by getting pulled over. I was being out of hand with my words and he (Officer J.Christensen) flagged down five other police. I was shown the ticket on the pad. And took the pen while the cop was showing me what I was being cited for. He took it back and said he wasn’t finished telling me what they were for, and already running late to work, I took the pen stating I would need to sign it either way but not in as kind of words. He then tightly grabbed my wrist with which I grabbed the pen, I have bruises on my wrist still from where he grabbed, I’m on blood thinners due to serious heart complications and knew the grip in my wrist would bruise by the strength of his hand. Instinctively, I pulled his hand off mine, to which he responded by lifting me up and putting me in an arm bar, throwing me on the ground with the help of another cop and arrested me, but not before leaving massive bruises on my arms, whereas I’m sure he had none. I know now it is never acceptable to put your hands on a cop or anyone in general, However I know, Throwing me on the ground with the help of another officer was unnecessary considering I was 90 pounds (left jail at 82 pounds) and 5’4 and did not resist arrest or fight back after the minute I grabbed his hand off my wrist. I have pictures of the bruises that the officers left on my arms but they are...
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...Share the “COP” Model The COP model is a framework for discovering your sweet spot, or best fit within an organization. The model is comprised of three overlapping fields: competency, passion, and opportunity. The sweet spot is the section where all three of these arenas intersect. I presented it to Bob, another manager at my company and our discussion led to new perspectives and understandings of each of the three fields. Competency is defined as what you do well. There are many different ways to excel at a job. Bob labeled Jackson, his most tenured employee, as his most valuable worker. His group’s primary objective is to create data for software that helps estimate construction costs. Jackson has worked in residential and commercial construction for more than 20 years. His co-workers frequently rely on his expertise when making their own decision. However, Jackson lacks some technical skills and struggles to come to conclusions without the help of others. He is not the best employee at the typical assignments of his job. He succeeds, because he is very competent in the construction space and he can provide essential insights that no one else can. Excelling in areas crucial to a company’s performance, can be a very valuable asset, even if you lack more traditional skills. While discussing opportunity I asked Bob what the most important part of his job was. Opportunity is the marketability of your services or the activities that best meet the needs of the...
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...friend that I was visiting a ride back to his dorm room since we were on the other side of campus and it was like a 15-20 min walk back to his dorm. I got pulled over by the cops because my head lights weren’t on. When he comes over he tells me my lights aren’t on and because there is an auto switch I usually keep it on so they come on automatically I thought they were. They weren’t on auto and I didn’t really notice because of how lighten up UCONN is and when I saw the cop drive by me I had this feeling he was going to turn around and pull me over too. When he came to my window he told me my lights weren’t and was like “Really?” and then he asked if we had been drinking and I said no because I don’t drink. My friend said he did and he had been a little and that’s why I offered to take him back to his dorm. Then the cop takes out his flashlight and starts looking around the car and he spots this water bottle behind my seat and he ask me to give it to him and I did because I know I don’t drink and had no problem with giving him the water bottle because I don’t even think it was alcohol. I just had gotten my car back to because its rims got re-painted and I didn’t even have it for 3 weeks. so next he asks me to get out of the car so he can test me to see if I have been drinking and I passed. I also told the cop I didn’t know what was in the bottle because there was literally nothing in the bottle. It was basically empty. And then he tell me it’s in a perfect spot for me to reach it...
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...Tony's friend, is coming home from the army. Tony were meeting him at the anual carnival. Tony understood that Leon has a drinking problem. then after some time a police man came and sucker punched Leon out of nowhere. After that, they went to the hospital and got Leon patched up. Later that night Tony had a dream; He saw the big cop again, this time he were pointing a long human bone at him. The bone was shining from the moonlight. The cop didnt have a face, only a black ceremonial mask with round, white-rimmed eyes on. Leon healed from the earlier event, but he was bitter. All he was talking about were how he was going to kill the cop if he ever saw him again. Tony is thinking that the cop beat up Leon because of the wine he was drinking. Later they went to do some errands. They ended up at a gas station to fill the tank up, and Tony went into the station to buy a pop. It was there he saw the cop from earlier again, so he left in a hurry. Leon had noticed the cop and had the motor running. They left in a hurry. After a while they noticed someone following them, it was the cop. They stopped and asked if there were any problems. Tony learned that the cop was a racsist and had a deep hatred for them, but Leon didn't get that. After a little tense conversation, Leon drove Tony home. Tony's father commented that it had been a fast trip, but Tony just agreed, because he didn't want to tell what really happened, and worry the family. That afternoon Leon had spoken to the governour about...
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...The Sammy Yatim case was a young eighteen year old man that was seriously shot in a bus at Bellwood and Dundas multiple times. In recent discussions on the Sammy Yatim case people have questions whether the cop, James Forcillo actions justified or not. Many people have questioned whether Forcillo’s actions were consequences of his lawful training or a murder without justification. Yatim was riding the like an ordinary person until later he pulled out his knife in one hand and his penis in the other. He then attempted to slash a women’s neck, that’s when everybody screamed and ran out the bus except for the bus driver. The bus driver was waiting for everyone to get out and within that time Yatim lounged at the driver, luckily the cops came just in time and the bus driver ran out. Yatim was then alone in the bus. The cops told Yatim to “drop the knife” to which he said, “no. you’re a fu***** Pu***”, and did not obey the police. Yatim later stepped out the streetcar and was shot 9 times. Forcillo was the only cop out of the many that shot Yatim. A cop ran over to Yatim and noticed he was still alive so he tasered him. Yatim was pronounced dead at the scene of the crime on July, 27, 2013. Many people questioned the actions of Forcillo. Forcillo was charged with second degree murder for shooting Yatim which means that Forcillo intended to kill Yatim. His wife was really upset because she thought he was justified. The court then found out that Yatim was mentally unstable so it increased...
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...My inspiration to become a police officer came from watching the movie “Mall Cop” in 2009. A little introduction to what this movie is all about, this movie was starred by Kevin James who plays a role of a middle-aged man, a single parent living with his teenage daughter and works as a security guard in a shopping mall. His was Paul Blart, the mall’s security officer. Paul Blart aspires to become a member of the New Jersey State Police. However, due to his health conditions, he could not go through the admissions exams successfully. This movie has inspire me in a way on how one can become so dedicated into serving the people and doing good deeds. I have always wanted to dress smartly, to look professional in uniforms and also to serve the society that we live in today. I have always had the urge to wanting to keep the world we live in today save and secured from all harms. I have always seen myself in the mirror as the hero of the people. In this movie, his duty and responsibility as a mall officer had further inspired me and showed how to never give up in life when faced with adversity. Given his health conditions, he is still dedicated and willing to take upon such challenging job in life, dedicating his life on the line into saving others. This was clearly shown when a gang of criminals suddenly broke into the mall through the service entrance at a bank inside the mall. Blart, who was told to leave the mall immediately when this situation occurred, did not leave and yet decides...
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...To answer question d, note that the graph shows the trade-off between producing capital goods (machines, tools, and factories) and producing consumption goods (food, clothing, and movies); which of these will add to an economy’s ability to produce in the future? a. Point E is currently unattainable because that point is beyond the line meaning that there are not enough resources to reach that point. b. Points B, C, and D are efficient because the points are on the line in the graph. c. Point A is inefficient because that point is below the line meaning all resources are not being used. d. Point D is likely to have the highest growth rate because there are more consumption goods being used at that point. 2. Refer to Problem 3.7 on page 62 of the Hubbard/O’Brien textbook. George represents households while BMW and McDonald’s represent firms. For each transaction, identify whether the transaction takes place in the factor market or the product market. • If the transaction takes place in the factor market, indicate whether households are supplying or demanding factors of production and whether firms are supplying or demanding factors of production. • If the transaction takes place in the product market, identify whether households are supplying or demanding the good or service and whether firms are supplying or demanding the good or service. a. This transaction takes place in the product market. The households...
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...Cunard represented royalty and excellence. And now in difficult times if it resorts to cheap selling tactics. It may now go well with it’s previous customer base hence losing them forever. The trick is in what company says, rather than what a company does. Hence it’s communication medium to the rescue. Curard A luxury brand Price and service differential between Cunard and its competitors — White Star Service. Occupies 'upper-range' brand image. Can capitalize on that. Protected by high entry barriers, namely price. But this goes for all it’s direct competitors. Aesthetic service dimensions — elegance, formal 'class' system. Known by all, consumed by few. Brand has sustained itself after creator's death, reason is good management and loyal customer base. One of the oldest brand in this industry Providing 5 star and 4 star facilities under one brand name. Different types of ships under the Cunard Brand (Big Ships eg QE II, yatch) Effect of Cunard Brand on perceived quality and tradition. The Cunard Brand is as strong as the Brand equity. Challenges Maintaining the same customer satisfaction...
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...Keller Graduate School of Management Case Study 1: Guest Satisfaction at the Convention Center Hotel Week 3 Irene Garcia Vilardosa HOSP582 Survey of Hospitality Management Dr. Pratt Introduction In order to be successful in the market it is not sufficient to attract new customers. Managers should also concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry, customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing the positive image of the touristic destination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable. Problems with front office In order to solve the customers dissatisfaction issues related with check in and check out, Frank should take into account the reservations and have more employees working at front desk when the number of reservations is higher so they do not have to be waiting for a long time. During major arrivals and departures days, the staff has to be increased so that the guests are quickly addressed and they can continue with their trips or business without wasting too long. Problems with housekeeping When dealing with a situation as described in which rooms are not ready, there are usually two possible options to consider. Either the housekeeping staff is not enough considering the number of...
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...Customer Acquisition for Facebook We all need to acquire new customers to make our products and businesses work. Whether there are a few users paying big bucks or thousands visiting your platform for free, how you get and retain customers is what is important. But ask yourself: are you really ready for more customers? Is your team set up to handle an influx of users? What’s your promotion strategy – inbound marketing or traditional PR? This extensive guide will walk you through what user acquisition is and how to execute a plan. Is Your Product Ready for User Acquisition? While Mark Zuckerberg’s famous “move fast and break things” motto might be useful advice in many startup situations, it may not be the best advice when it comes to customer acquisition. The decision to take your product to market and begin onboarding customers should be given the weight it deserves. You have spent months (if not years) developing your product, so the execution of your user acquisition strategy must be thought out very carefully. First of all, is your product even ready for some/many users? Are there still bugs that will render the customer experience completely flawed? While Zuck’ s “done is better than perfect” philosophy is wise, it would be a mistake to launch a broken product. Why Being Prepared Matters ? The customer acquisition process for startups is hardly linear or predictable, but that doesn’t mean that thoughtful planning is not useful or necessary. Even software giants...
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...McDonlad's has a nice business strategy that they follow and its helping them making good business. Having their customers as one the most important strategy of the company is really good. Customers play a big role in succeeding the business. with no customer satisfaction you will have no business at all. This could make them on top on other business if they know how to implant it right in their business. Also staffing the right people in the right positions is important along with satisfying their employees' will provide their customers a good customer service. If the employee is satisfied with what he/she does and with the company he/she works with, then this will result a good customer service and good business which means great profit for the company and good compensation for the workers. Its like a formula you have to implant it in the business. Human resources is a huge field in any business. It plays a huge role in making a great business. Staffing, compensation, training and hiring are major stations in any business and the foundations for it to be successful. having the right worker in the right place with great background and satisfactions are the main keys. McDonald hires teenagers, those young people are full of energy and Mcdonald is their first job for the majority. They work their way through and move up to higher positions as they are energetic which i think its smart to hire people like that because they compensations aren't that much. Some possible talent-related...
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...Question 2) Current weaknesses in providing service quality through their retail outlets Gap 1) Knowledge (Listening) Gap (Expected Service vs. Perceived Expectations) • Market research orientation: Market research document is available. However continuously information about customers needed in terms of complaint management process, customer interviews and surveys. • Upward communication: No structural feedback exchange implemented to gather information from sales reps. • Consumer relation: No customer program in place to get information of customers’ specific preferences and insights of customers buying decisions as well as more detailed information of purchase frequency. Gap 2) Design Gap (Service design vs. perceived expectations) • Kinko’s offers its customer base with a wide range of services and products. In order to provide a such a variety of products Kinko’s stores were divided up in many areas ( self service areas, self-service computers, photocopiers and other machines etc.) • Self service areas were quite crowded with customers and almost no service support employees helping the customers. In contrast the retail areas were the least crowded. However Kinko’s sales reps. located themselves consuetudinary mainly around the staffed service counters. Consequently the self-service counters were understaffed. No efficient and effective resource allocation • Customer were not satisfied with the self service areas as they find the setup complicated as well...
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...decentralized method to market its products. It had very strong relationships with their suppliers and that’s why it had more than 250 suppliers in the world. It started a program called “partners for growth” to improve its relationship with the suppliers. It tried to take supply from the countries where cost is low like China, France, and Brazil. For marketing and selling their products Philips used very dedicated sales representatives and other options also like indirect channels. Customer service is very good. It provides 24 hr. service to clients. On the other hand Matsushita focused on centralization and it has highly efficient organization in Japan. It focused on local sourcing but still they got the control of quality and productivity of their goods. It was not dependent on one supplier. It has suppliers in all the parts of the world. It works with its suppliers and has very good relationship with the suppliers which help in maintaining the quality of the goods. It also tried to set up plants and produce raw material for their final products. Globalization becomes difficult for Philips It became difficult for Philips to globalize its strategies because of the fast growing competitors in the market. The other factors were also responsible for this. It had a very less profit margin which was around 1-2% only. Their poor global strategy was also because of fragmented management. It was very slow in bringing new products to the global market for e.g. other competitor...
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...which we believe best applies to Kudler Fine Foods. Also review how what the effectiveness of the competitive strategies in the market structure affect the organization. Kudler Fine Foods is a local upscale specialty food store in the Sand Diego area with 3 locations. It is their mission to provide their customers with the very best domestic and imported wines and foods such as fresh bakery/pastries, produce, meat & seafood, condiments, packaged foods, and cheese’s/specialty dairy products (Apollo Group, 2011). They use only the finest organic ingredients. Whenever possible they purchase local produce from organic farmers. They use unbleached flour in their bakery goods and they don’t add unnecessary preservatives to products. Food is rotated from the shelves on an ongoing basis. Those items that are still in “good” condition are donated to local homeless shelters and food kitchens (Apollo Group, 2011). Bases on the resources available to us Kudler Fine Foods is very competitive in their market. They have increased loyalty and profitability of their consumers. This has been done by expanding their services such as parties and frequent shopper programs (Apollo Group, 2011). These programs will create an increase in revenue and customer base. Kudler Fine Foods is also geared towards providing customers with new gourmet selections. This allows them to follow current trends of their customers’ needs/wants and be able to set a price on their items. By being flexible on price...
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