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Hospitality Industry

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CASE STUDY CLARIDGE’S HOTEL, LONDON

IMPROVING COMMUNICATION AT A HISTORIC FIVE-STAR HOTEL
MOTOTRBO™ SL SERIES RADIOS MAKE THE GUEST EXPERIENCE FIRST CLASS

Located in the heart of London, the world-renowned Claridge’s Hotel is famous for its five-star service and premier clientele that includes celebrities, dignitaries and the business elite. Named “Top UK Business Hotel 2009” and “Best UK Hotel for Rooms 2010” by Condé Nast Traveler, providing flawless service is paramount to this historic luxury property. Guests expect extraordinary attentiveness, responsive security and absolute discretion from Claridge’s staff. The challenge facing the hotel was how could it achieve instant, reliable and seamless communication and make it virtually invisible to guests?

CUSTOMER PROFILE
Company Industry
• Hospitality • Claridge’s Hotel

Key Features
• Five star luxury retreat in busy central London • Majestic Art Deco building, first opened in 1854 • 203 rooms and suites; three restaurants, two bars, business center and health spa • More than 300 staff members • Frequented by celebrities, royalty, statesmen, socialites and business elite

CASE STUDY CLARIDGE’S HOTEL, LONDON

CLARIDGE’S HOTEL LONDON

DISCREET COMMUNICATION, FROM STREET TO SUITE Communication devices for a hotel this sophisticated had to be sleek, discreet and stylish, too. From the street to the penthouse suite, Claridge’s sought a communication tool where function met style. It had to fulfill coverage and reliability requirements and fit neatly under their tailored, executive uniforms. The ideal device must be slim, light and easy to use, without bulkiness or obtrusiveness.
According to Russell Penton, Health and Security Officer, “The radio needs to be small so that it’s not obvious to any of our guests that I’m wearing it. And because we do such long shifts – 12 hours plus – the more

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