1.0 Introduction

1.0 Background of the report

As the student of Bachelor of Business Administration (BBA) every student has to conduct a practical orientation (Internship) on any organization for fulfilling the requirements of the B.B.A program. In order to fulfill this requirement of the Internship program I choose Mercantile Bank Limited (MBL). The main purpose of the program is to know the real world situation. The topic of my report is “General banking &credit on Mercantile Bank Limited”. In this regard I have opportunity to make my internship in Mercantile Bank Limited from July 22 to October22, 2009. The Mercantile Bank Limited is a scheduled private commercial bank established on May 20, 1999 under Bank Company Act, 1991 and incorporated as a public limited company under companies act, 1994. The bank started commercial banking operation from June 02, 1999. During this short span of time, the bank has been successful to position itself as a progressive and dynamic financial institution in the country.

Involvement of the banking sector in different financial events is increasing day by day. At the same time the banking process is becoming faster, easier and the banking arena is becoming wider. As the demand for better service increases, the banking organizations are coming with innovative ideas. In order to survive in the competitive field of the banking sector, all banking organizations are looking for better service opportunities to provide to their clients.

Within short time MBL expand its branch more than 41 areas by following their slogan “Efficiency is our strength”. But as their experience in terms of success rate in each branch which includes profit, client size, etc. the performance of Card division is differ, from branch. As a part of my topic I will try to identify the cause behind this by a scientific research on its existing client’s.