...International Review of Business Research Papers Volume 6. Number 4. September 2010. Pp. 145 - 156 E-Banking and Customers’ Satisfaction in Bangladesh: An Analysis Jannatul Mawa Nupur* E-banking can provide speedier, faster and reliable services to the customers for which they are relatively happy. E-banking services not only can create new competitive advantages, it can improve its relationships with customers. The purpose of this research is to understand the impact of variables of e-banking on customer satisfaction in Bangladesh. The study period is from 2006 to November, 2009 because customers enjoyed the e-banking services newly during this period. Five service quality dimensions namely reliability, responsiveness, assurance, empathy, and tangibles have been established based on the SERVQUAL model and the literature review. These variables have been tested in e-banking to explore the relationship between service quality and the customer satisfaction. The data were gathered through survey interview by a structured questionnaire with 250 customers. The study shows that these factors are the core service quality dimensions for customer satisfaction in e-banking. The study also explores that reliability, responsiveness and assurance have more contribution to satisfy the customers of e-banking in Bangladesh. Key words: E-banking, Customer satisfaction, SERVQUAL Model. 1.0 Introduction Growth of Electronic banking in a country depends on many factors, such as success of internet...
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...How Mercedes-Benz turned research into reality By Mustafa Bayülgen | Supply Chain Quarterly| Quarter 2 2012 issue By adopting proven practices from the supply chain literature, a Mercedes-Benz bus factory in Turkey avoided “reinventing the supply chain wheel” while making big gains in production and efficiency. As the year 2008 came to a close, the global economy was struggling. Even so, we at the Mercedes-Benz bus plant where I work in Hosdere, near Istanbul, Turkey, were determined that we would not simply weather the economic downturn but would also increase production capacity by 30 percent. We knew it would be a huge challenge because of economic conditions and the increasingly complex nature of supply chains. Nevertheless, we went ahead with the project, which ultimately proved successful. Thanks to the efforts of a logistics task-force team that Mercedes-Benz Türk A.Ş. (MBT) formed to tackle that challenge, the plant was able to meet its goal. The team achieved success by aligning all logistics operations with production operations through a project called “Hosdere 2010—New Logistics Concept.” This project applied a concept that can best be described as “evidence-based supply chain practice” (EBSCP). Simply put, EBSCP is the incorporation of proven practical or research findings into daily supply chain management practices. It involves taking what has already been discovered—examining best-practice examples and current research—and then implementing it and enhancing...
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...Regulation 190–8 OPNAVINST 3461.6 AFJI 31-304 MCO 3461.1 Military Police Enemy Prisoners of War, Retained Personnel, Civilian Internees and Other Detainees Headquarters Departments of the Army, the Navy, the Air Force, and the Marine Corps Washington, DC 1 October 1997 UNCLASSIFIED SUMMARY of CHANGE AR 190–8/OPNAVINST 3461.6/AFJI 31–304/MCO 3461.1 Enemy Prisoners of War, Retained Personnel, Civilian Internees and Other Detainees This revision-o o o Establishes a multi-service regulation for all services (para 1-4a). Ensures compliance with DOD Directive 2310.1 dated August 1994 (para 1-4g). Establishes HQDA, Deputy Chief of Staff for Operations as the primary Army Staff responsibility for the Enemy Prisoner of War, Civilian Internee and Retained Persons Program (para 1-4c). Establishes a DD FORM 2745, Enemy Prisoner of War(EPW) Capture Tag (para 21b). Highlights Combatant Commanders, Task Force Commanders and Joint Task Force Commanders responsibilities (para 1-4g). Establishes procedures for conducting tribunals (para 1-6). Establishes Public Affairs policy (para 1-9). Establishes policy for EPW held aboard ship (para 2-1b). Updates OCONUS evacuation policy (para 2-3). Establishes the use of Health and Comfort Packs as a temporary substitution for Advance of Pay for short term operations (para 3-4h). Updates procedures for contracting EPW (para 4-22). Combines AR 190-8 and AR 190-57 (para 6-1). o o o o o o o o o Headquarters Departments of the Army...
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...NEW MARKET ANALYSIS PROJECT for Nabil Bank INTERNATIONAL BUS Contents INTRODUCTION 4 1.1 Background of the study 4 1.2 Need of the Study 4 1.3 Objectives of the Study 5 1.4 Methodology of the study 5 1.5 Process of Data Collection 6 THEORETICAL FRAMEWORK AND ORGANIZATIONAL BACKGROUND 6 2.1 Theoretical Framework 6 2.2 7 Qualitative Analysis of Organization 7 2.2.1 Mission Statement 8 2.2.2 Vision 8 2.2.3 Values 8 2.2.4 Objectives 9 2.2.5 Share Capital and Ownership 9 2.2.6 Share Ownership of NBL 9 2.2.7 Organizational Structure 10 2.2.8 Product and Services 11 2.2.9 Human Resources and Training 12 2.2.10 Awards and recognition 14 2.2.11 The Kamladi Branch 14 2.2.12 Analysis of Organizational Functions 15 2.2.13 Current Status of the organization 17 2.2.14 Current Problems 18 2.2.15 SWOT Analysis 19 ANALYSIS AND PRESENTATION 20 3.1 Remittance Distribution in Nepal 20 3.2 Remittance and Nepalese Economy 21 3.3 Major Players in the Market: 24 3.4 Remittance at Nabil Bank 24 3.5 Framework of Inward Sourcing Unit 25 3.6 Remittance Products of Nabil Bank 26 3.7 Process of Internship 28 3.8 Western Union 29 3.9 Western Union and Nabil Bank 32 3.10 Income generated by NBL through Western Union 33 3.11 Analysis of Statistical Data of Western Union 34 3.11.1 Average Daily Transactions 35 3.11.2 Average transactions from various nations 36 3.12 Nabil Bank and Sub-Agents...
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...Your Name, Address email and other relevant contact Info ___________________________________________________________________________ Objective: A challenging, responsible, decision-making position where I can seek a successful career in Finance, Accounts and Audit with aspiration to give best of my abilities in worth proving environment Education Bachelor of Science in Information Systems Dec 2014 Virginia Commonwealth University, Richmond, VA Major in Networking, System Analysis and System Designing & Hardware Configurations. CGPA: 3.32 Relevant Coursework: System analysis and System Designing, Configuring and troubleshooting the Networking Topologies. Experience: Internee at Hi Tech Technologies Richmond, VA, 09/2014 – 11/2014 Part time working at Wal-Mart Stores as networking assistant from 03/2013 to till date. Computer Skill: Proficient in using MS Office Application. All Operating systems i.e., Mac OS 9, X; Windows 95-XP; Dos; Linux Honors Best Participant of Festival 2014/King Foundation Award Winner, Fixed Media in the “To Instruct/Train” category; Won $1000 top prize and attended BEA Festival in Las Vegas, NV Your address Mr. J. Thomson Director of Human Resources Xavier Technologies, Inc. 321 – Fourth Lane, Eden Garden Richmond, Virginia 23221 Dear Mr. Thomson: I am writing in response to the entry-level system administrator position with your esteemed organization that I have seen at your official webpage. I am very...
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...ISLAMI BANK TRAINING AND RESEARCH ACADEMY 13A/2A, BLOCK-B, BABAR ROAD, MOHAMMADPUR, DHAKA Internship Program for BBA/MBA Selected Students of different Universities From: July 09 to September 5, 2013 Sl. No. 01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 Track No. 2426 2427 2430 2431 2433 2435 2436 2437 2438 2439 2440 2442 2444 2446 2447 2448 2449 2450 2451 2454 2455 2456 2457 2459 2460 2462 2463 2464 2465 2466 2467 2469 2470 2471 2473 2478 2481 2482 2483 2487 2489 2490 2492 2493 2494 2498 NAME Rifat Bin Sayed Md. Bellal Hossain Raju Md Mehedi hasan. Afifa Farzana Md.Jahidujjaman Rehana Akter Khadija Begum Abdullah-Al-Mamun Md Ibrahim howladar. Nazmul Hasan Ahmed Tanveer Zaman Nurul Alam Md. asif Adnan Khan Eshat Bintay Kamal Zinat Ferdous Md. Shariful Alam Abdullah Al Masud Emon Intekhab Bin yousuf Sadia Islam Sadia Afrin Jumur Mohsena Afroz Md Saidul Islam Md.Wasiul Islam Asma Ahmed Md. Abdul Ali Md. Rasel Hossain Sumaiya Taharim Muntasir Rashid Khan Md. Shohag Ali TUHINA JAHAN Md. Rakibul Islam Md.Sajadul Islam Md.Belal Hossain Md. Abdur Rahim Murad Muhammad Zasim Uddin Md. Saddam Hossain Sahida Bin Farzana Fahmida Majib Md. Masum Billah Shawkat Ali Md. Santu Howlader Ahad Miah Md.Tajul Islam Shakhawat Hossen Md. Al Amin Md. Azmal Hossain Raihana Tarannum Moury Md. Imran Hossain Jannatul Ferdaus Khadiza Begum...
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...Message From the Holy Qur’an Bismillahir Rahmanir Raheem Those who take Riba (usury) will not stand (on the day of resurrection) except like the standing a person beaten by Shaitan (Shatan) leading him to insanity. That is because they say: “Trading is only like Riba (usury)”, whereas Allah has permitted trading and forbidden Riba (usury).So whosoever receives an admonition from his Lord and stops eating Riba (usury) shall not be punished for the past: his case is for Allah (to judge); but whoever returns [to Riba (usury)], such are the dwellers of the fire- they will be abide therein. −Surah Al-Baquarah, verse-275 Allah will destroy Riba (usury) and will give increase for Sadaqaat (deeds of charity, alms etc.)And Allah likes not the disbelievers, sinners. −Surah Al-Baquarah, verse-276 O you who believe! Be afraid of Allah and give up what remains (due to you) from Riba [(usury) (from now onward)], if you are (really) believers. −Surah Al-Baquarah, verse-278 And if you do not do it, then take a notice of war from Allah and His Messenger; but if you repent, you shall have your capital sums. Deal not unjustly (by asking more than your capital sums), and you shall not be dealt with unjustly (by receiving less than your capital sums). −Surah Al-Baquarah, verse-279 1. Introduction Of The Report Bangladesh is one of the largest Muslim countries in the world. The people...
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...Report On Employee job satisfaction of Al-ArafahIslami Bank Limited Supervised By/ submitted To ……………………………………… Lecturer, department of Management Bangladesh University of Business & Technology (BUBT) Prepared By/ Submuitted By ………………. ID.No: ……………….. ………….. Intake, (Major in …………) Bangladesh University of Business & Technology (BUBT) Date of Submission: 19-05-2013 Letter of Transmittal 18thMay, 2013 To ………………………. Lecturer, The Department of Accounting Bangladesh University of Business & Administration (BUBT) Mirpur-2,Dhaka-1216. Subject: Submission of Internship Report on “Employee Job Satisfaction of Al-ArafahIslami Bank Limited.” Dear Sir, I am delighted to submit my report on “Employee Job Satisfaction of Al-ArafahIslamiBank Ltd” which has been prepared as a partial requirement of the internship program in Bangladesh University of Business & Technology (BUBT). This report highlights the observing of job satisfaction of the employee.I have tried my best to complete my internship program successfully. The whole experience of the internship program enabled me to get a feel of the real life situation. I believe that the knowledge I have gained and the effort contributed in preparing this report will be helpful in my coming life. I earnestly hope that this report will come up to your expectation and satisfaction. Sir, I would be grateful to you if you accept this report and give your assessment on it. Sincerely...
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...ABDUL SAMAD OBJECTIVE Seeking a position in an esteemed organization in order to contribute and assist in achieving organizational objectives to the best of my knowledge and ability, with team spirit and thereby grow in the organization with integrity and sheer hard work. EDUCATION * Center for Advance Studies in Engineering (CASE), Islamabad. * Bachelors in Electrical Engineering (2011). . * Fauji Foundation College for Boys, New Lalazar, Rawalpindi. * HSSC - Pre-Engineering (2006). * Secured A grade. * Roots School System. * SSC (2004). * Secured A grade. PROFESSIONAL EXPERIENCE * Worked as an internee at NATIONAL DEVELOPMENT COMPLEX. (MAY 2010-AUG 2010). * Worked as SOFTWARE SOLUTION SPECIALIST at OVEX. (JULY 2011 – APR 2012). ACHIEVEMENTS/AWARDS * Robo Sprint (CASE 2010)- Participated with self- designed robot “EVO”. * Participated in NATIONAL ENGINEERING ROBOTICS COMPITITION (NERC 2010). * Participated and twice reached top 15 in ALL PAKISTAN INVENT ENTERPENURSHIP BUSINESS PLAN Competition (IBA INVENT, 2010-11). * Won second prize at the workshop of presenting ELEVATOR PITCH in a minute at fast (2011). * Member ELECTRONIC Society. SKILLS * Presentation and Interpersonal Skills * Excellent project management skills. * Very strong in report, business plan writing. * Very Strong in communication and presentation skills. * Good knowledge of MS Office including MS Word, PowerPoint...
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...ACKNOWLEGMENT Starting with name of Allah and its beloved Prophet Hazart Muhammad (P.B.U.H), due to whose mercy and graciousness, I was able to accomplish the internship report as requirements of my BBA (hons) degree. And special thanks to my project Advisor Mam Shafaq Naeem and all facility members of LBS. I am also happy to pay my regards to their Sir Khurram (Branch Manager) who had instead and help me in my report. Lastly I would love to thanks my family members all the support and prayers in every steps. Summary: This internship report grasps the achievement of my particular understanding of banking Environment along with achievement of banking rules. I had begun this internship of mine. From soneri bank private limited Okara Branch. The duration of my internship was six weeks. I was introduced to the basic working of banking along with real life Practice. Soneri bank is the one of the Pakistani private and supportive commercial bank having 234 branches in larger cities of Pakistan. It’s main head office in Karachi on chundrigar Road. Its head Quarters in Lahore. The bank starts its developments in year 1992. Soneri bank limited came in to being on September 28, 1991; the first branch of bank opened in Lahore on April 16, 1992 and also has branch in Karachi on May 09, 1992 & listed on all the stock exchange of Pakistan. To open a customer account like Individual, joint partnerships, private limited are the minor types of accounts. Different certification is...
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...2002-2004: Cell: Matriculation (Science): AL-karim public high school 81% PROFESSIONAL STATEMENT +92-334-9104903 E-mail: To work in such an atmosphere where I can learn and use my skills to prove my ability and to satisfy my ambitions for the corporate sector 2007 -2011: B engrzahid686@gmail.co m Nationality: INTERNSHIP and TRAININGS Pakistani NIC #: 17101-8492097-7 Date of Birth: Jan 11, 1988 WAPDA ENGINEERING ACADEMY FAISALABAD (1 Year educational training) Work on following Simulators: Analog Simulator Gas turbine power plant Simulator Steam power plant simulator High Voltage simulator Transmission & distribution Simulator Terbala hydro power plant Work as an Internee (from July 04, 2011 to Aug 04, 2011) Languages: English, Urdu, and pushtoo. Domicile: Charsadda (Kpk Pakistan) PROJECTS Main Project: DC motor controlling through microcontroller. Mini Project: PLC based monitoring and controlling of generator parameters. COMPUTER LITERACY Programming Soft wares Known: Electronic Work Bench, Proteus General: ● Operating systems: Windows 7, XP, 2000, Vista. ● Application Packages: Ms (Office) and Adobe Software....
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...Internship Report Format A Guide for the Preparation of Internship Report AIMS The aim of this guide is to give student a clear guideline of writing their thesis after successfully completing their internee/project. One aim of the internee/ project is to enable the student to apply in a practical environment the techniques and knowledge gained during the taught component of the course. Specifically the internee/ project report should demonstrate that the student has: (a) Conducted a comprehensive literature search relating to the area of investigation. (b) Synthesized and analyzed the evidence from the literature search and identified an appropriate approach to the problem specified. (c) Demonstrated practical and professional skills in the development of business solution. (d) Documented the system to professional standards. (e) Perform an in-depth critical review of the work undertaken. (f) Made an effective contribution within the industrial environment. (g) Communicated effectively with colleagues. All students are counseled by staff and an outline for the investigation and ensuing practical work is discussed and approved by the student and academic and the industrial supervisors (if any). BASIC GUIDELINE FOR THESIS WRITTING • Format: the shape, size, and general makeup of a publication Processing of your thesis by the University will define several aspects of the format. The following is a list of items the University will check on the deposit...
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...World War II: The Internment of Japanese Americans Josh White Sothern New Hampshire University WORLD WAR II: THE INTERNMENT OF JAPANESE AMERICANS The topic of Japanese American Internment during the Second World War is a very important part of American history.It happened during the Second World War when nations were against each other and after the Japanese attack on the Pearl Harbor in Hawaii, Japan automatically became an enemy to the United States thus leading to the government of the day led by President Franklin D. Roosevelt in 1942 to take several measures against Japan and its origins mainly living in the United states. What followed was an executive order by the president to allow forceful removal of Americans of Japanese origin from their homes and incarcerated into camps.The government had feared another attack by the Japanese would be imminent and so they had to come up with some measures to get rid of Japanese spies that were living in the west coast. This led to one of the lowest moments in American history as these camps were an absolute human rights violation to these Japanese Americans. Most of these Japanese Americans who had been taken to these camps were actually legal American citizens thus showing that this move was based on racial stereotypes and propaganda that was being peddled during that time referring to the Japanese as less of human beings. This incarceration seriously affected these Japanese Americans...
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...I have learned a lot by attending this speech of “Civil Liberties and War, Commemorating the 70th Anniversary of Korematsu v. United States.” It is presented by Nihonmachi Outreach Committee(NOC). In the speech, there are three parts. They talked about community program, candlelight procession and reception. I was surprised that, it is really crowded. Most of the people are kind of old. However, I learned a lot by hearing this speech. Firstly, I learned about Nihonmachi Outreach Committee (NOC). It is a progressive organization based in the San Jose Japanese American community that is dedicated to educating the public about the incarceration of Japanese Americans during World War II, and as a consequence, is committed to defending all people on issues of civil rights, equality, justice, tolerance and peace. And one of this main activities of NOC continues to be the annual Day of Remembrance(DOR) commemorating Executive Order9066 which ordered 120,000 Japanese Americans to concentration camps during World War II. From the first event in 1981, DOR has come to present some of the defining issues facing the Japanese- American community and a time to reflect on our history in the United States. Staring with the debate over redress/reparations to support for American Muslims today. DOR has provided a forum for the San Jose Japanese American community to come together to remember the lessons of the past and define the future. However, I have also learned about the Campaign...
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...INTERNSHIP PLAN |Internee Name |XXXX | |Duration |3 Months | Note: Internship Report along with a Presentation should be submitted to HR within the specified period. All HOD must ensure that the Internship is carried out according to the plan with due importance |Period | |Department |Initials | |(Days) |Date | | | |1 day |6th January, 2014 |Human Resource | | | |Interns will report to factory. Here they will be given a formal |Zafar Manzoor | | | |introduction of the company. They will be briefed on company history, | | | | |operations, future projects and what is expected of them. |Business Development | | | |Introduction to HR policies, contract obligations, time keeping, |Zain Ali Akbar | ...
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