Examining the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates

Dissertation Submitted to Northcentral University Graduate Faculty of the School of Business and Technology Management in Partial Fulfillment of the Requirements for the Degree of DOCTOR OF PHILOSOPHY

by DANIEL R. BENNETT

Prescott Valley, Arizona March 2011

UMI Number: 3452478

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APPROVAL PAGE

Examining the Relationship Between Emotional Intelligence of Managers and Organizational Commitment of Subordinates

by Daniel R. Bennett Approved by:

air: Robert Miller, Ed.D Member: Jaime J. Klein, Ph.D. Member: Penny Ann Wilkins, D.M.

Date

-14-

Certified by:

School Dean: Arthur Lee Smith, Ph.D.

Date

ABSTRACT Evidence from numerous studies suggests that Organizational Commitment (OC) among employees diminishes because of downsizing. A high level of OC is shown to produce a positive effect on job performance, absenteeism, and turnover. The problem addressed in this study is the decline in organizational commitment among American workers and what, if anything, management can do to address this issue. Emotional Intelligence (El) among workers and managers has been found to correlate