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From the Undercover Boss reality show, I chose Vivint Solar, one of the episodes that was aired on the show.
Compare two (2) job positions from the episode and perform a job analysis of each position.
From the Undercover Boss series, Vivint Solar, there are two positions that have being highlighted in the show. The two position Monitoring Representative and Warehouse Inventory Lead respectively. I see the two positions as being the core of the success of Vivint Solar. Both positions require team work as they complement one another in offering continuous support to customers as well as quality clientele service. The sole responsibility of the Monitoring Representative is to make sure that the clientele are well taken care of especially when faced with any alarm or emergencies during there stay at Vivint Solar. More so, this position heavily relies on provision of continuous technical customer support being offered to vivint clients. The Monitoring Representative requires one to be is vested with the responsibility to answers, responds and follows up on issues pertaining to any alarms or emergency activities. The need to be conversant by handling the telephone boards as well as the alarm systems.
On the other hand, a Warehouse Inventory Lead main responsibility is to always make sure that the warehouse is continuously stocked with the essential equipments and participating in activities that involve receiving, shipping and issuing of essential equipments as needed by the client.The job analysis that I have undertaken clearly spells out that the is usually exposed to regular warehouse fumes, odors as well as dust. More so, the Lead has to be in a position to drive a vehicle especially where workload is a lot in terms of logistics. More so, the warehouse lead is usually exposed to a hazardous environment inclusive of working around with machinery and inhaling of fumes

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