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Marshall’s Processing Plant: a Case Study

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Marshall’s Processing Plant: a Case Study
Case Analysis 1

Marshall’s Processing Plant: a Case Study

Laura Knight

I chose the case study from chapter three, Teamwork atMarshall’s Processing Plant (Miller, 2009, p. 57-58). The case study explains that management at the processing plant would like input about getting employees to participate again in the Team Management System. The Team Management System at Marshall’s consists of teams of employees representing their job function within the plant. These teams meet once a week to discuss ways to improve production. Once a month a representative from each team of employees is chosen to attend the Marshall Team Meeting and bring issues to the table for discussion from each work group and present to management.

The first analysis question posed is whether or not the team management approach at Marshall’s is a Human Relations or Human Resource management approach. In my analysis I concluded that the approach is more Human Resource management. As noted on pg. 52 the Human Resource management approach focused on innovative communication rather than maintenance communication. The management at Marshall’s is seeking innovation from employees for productivity improvements.

The second question posed by the case analysis is how would the theorists mentioned in chapter three analyze the current situation at Marshall’s Processing Plant. Starting with Maslow, I believe he would evaluate the Hierarchy of Needs at Marshall’s starting, of course, with the three basic needs: physiological, safety and affiliation. I would pose the following questions to management at Marshall’s Processing Plant with Maslow’s Hierarchy in mind: is your workplace comfortable? Workers will not care about productivity and maximizing efficiency if the air conditioning is broken or there are ants in the vending machine. The workplace should be

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