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Negotiations for Life
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MGMT 570 Conflict Management

Keller Graduate School of Management

Conflict happens every day whether people are ready for it or not. Understanding how to deal with the conflict in the workplace is essential to a business such as More Power Inc. where there is a particular conflict to be discussed in the following case study involving managers Joe Newcomer and Kim Khan. Presented in the case study will be conflict assessment, situation analysis, and a recommendation based on data evidence gather by collaborative effort of Team 2.
Conflict Assessment To define the major conflict issues between Joe and Kim it starts with relation of formality versus informality in the approach to managing and representing More Power Inc. First, there is the company’s 30 day return customer product return policy to which Kim does not practice strict adherence. Is this autonomy or defiance? Next there are the handshake deals with vendors. A handshake is an incomplete contract that increases the chances of misunderstanding or uncertainty of the agreement between two parties. This can even be a violation of the business’s Code of Conduct as a conflict of interest. Then there is the interaction and treatment of employees that is impacting overall morale and productivity of the team. In evaluating the conflict resolution components it was taken into consideration the concept of knowing one’s capability. Both Joe and Kim are at low level and growing through daily experiences gained. Kim even though she has years of experience and is in an assistant management role she is at the lowest level, the Opportunist. Kim is at the point that there is only a win /loss, she will manipulate to get desired outcome, and blames the problems on others. Kim is creating the conflict based on her

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