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Week 6 Chapter 16
RE: Job satisfaction: Re project paper
One meta-analysis found that across dozens of different samples, psychological climate was strongly related to individuals’ level of job satisfaction, involvement, commitment, and motivation.18 A positive overall workplace climate has been linked to higher customer satisfaction and financial performance as well.19 (Robbins 516) organizational climate The shared perceptions organizational members have about their organization and work environment. (Robbins 516-517)

Dozens of dimensions of climate have been studied, including safety, justice, diversity, and customer service.20 A person who encounters a positive climate for performance will think about doing a good job more often and will believe others support his or her success. Someone who encounters a positive climate for diversity will feel more comfortable collaborating with co-workers regardless of their demographic background. Climates can interact with one another to produce behavior. For example, a positive climate for worker empowerment can lead to higher levels of performance in organizations that also have a climate for personal accountability.21 Climate also influences the habits people adopt. If the climate for safety is positive, everyone wears safety gear and follows safety procedures even if individually they wouldn’t normally think very often about being safe—indeed, many studies have shown that a positive safety climate decreases the number of documented injuries on the job.22 (Robbins 517)

Culture is valuable to employees too, because it spells out how things are done and what’s important. (Robbins 517)
Two studies using different methods for operation-alizing organizational treatment have shown that when employees are treated well, they are likely to treat customers well, but when employees are treated poorly, they treat

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