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Performance Lawn Equipment Report

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Performance Lawn Equipment (PLE) Corporation

Performance Lawn Equipment (PLE) Corporation

BA 514
Business Analytics
BA 514
Business Analytics
Week 1 Assignment
05/17/15
Week 1 Assignment
05/17/15

Section 10 Group 6
Section 10 Group 6

Table of Contents Assignment Summary 3 Chapter 3 | Part I: Business and Market Overview 4 a) Dealer Satisfaction Analysis 4 North America 4 South America 4 Europe 4 Pacific Rim 5 China 5 C) Complaint Submissions Analysis 6 f) On-time delivery 6 g) Defects after delivery 7 h) Response time 7 Chapter 3 | Part II: Shipping Cost Analysis 7 Chapter 3 | Part III: Customer Survey Overview 8 Chapter 4: Detailed Statistical Information 12 a) Dealer, End-User Mean and Standard Deviation Analysis 12 Dealer Satisfaction Trends 12 End-User Satisfaction Trends 14 b) Descriptive Statistical Summary 16 c) Quarterly Response Time Analysis 17 d) Defects after Delivery Overview: Last 5 Years 18 e) PLE vs. Industry Mower and Tractor Sales Analysis 20 PLE vs. Industry Sales of Mowers 20 PLE vs. Industry Sales of Tractors 21 Appendix 23

Assignment Summary

Week 1 | Assignment #1 due on 5/17/15 by 11:59PM PST | Chapter Required | Sub section | Chapter 3 | Part 1.a | Chapter 3 | Part 1.c | Chapter 3 | Part 1.f | Chapter 3 | Part 1.g | Chapter 3 | Part 1.h | Chapter 3 | Part 2 | Chapter 3 | Part 3 | Chapter 4 | a | Chapter 4 | b | Chapter 4 | c | Chapter 4 | d | Chapter 4 | e |

Chapter 3 | Part I: Business and Market Overview a) Dealer Satisfaction Analysis
Through the evaluation of submitted dealer satisfaction responses PLE can generate and employ strategies to encourage heightened operational excellence and ultimately encourage growth through translated insights into their company’s value chain. PLE has requested an analysis of various data

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