...How to integrate technology-enhanced learning with business process management Nicola Capuano, Matteo Gaeta, Pierluigi Ritrovato and Saverio Salerno Abstract Purpose – The purpose of this paper is to propose an innovative approach for providing an answer to the emerging trends on how to integrate e-learning efficiently in the business value chain in medium and large enterprises. Design/methodology/approach – The proposed approach defines methodologies and technologies for integrating technology-enhanced learning with knowledge and human resources management based on a synergistic use of knowledge models, methods, technologies and approaches covering different steps of the knowledge life-cycle. Findings – The proposed approach makes explicit and supports, from the methodological, technological and organizational points of view, mutual dependencies between the enterprise’s organizational learning and the business processes, considering also their integration in order to allow the optimization of employees’ learning plans with respect to business processes and taking into account competencies, skills, performances and knowledge available inside the organization. Nicola Capuano, Matteo Gaeta, Pierluigi Ritrovato and Saverio Salerno are all ` based at the Universita di Salerno, Fisciano, Italy. Practical implications – This mutual dependency, bridging individual and organizational learning, enables an improvement loop to become a key aspect for successful business process improvement...
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...Project Resource Management 1. INTRODUCTION Project Resource Management is the process of managing the allocation, application and utilization of resources (people, finances and equipment) throughout the project lifecycle. Question 1 You have been appointed as the project manager for a large project. Describe how you would acquire, develop and motivate your team 1. Acquiring the Project Team 1. Define Acquiring the Project Team It is the process of obtaining the specific people needed to accomplish all phases of the given project. 1. Characteristics of Acquiring a Project Team A project manager must consider the following characteristics: • Costs – How much will each team member be paid? • Experience - What is the experience of the project team member? Have they done similar work in the past-and have they done it well? • Interest level - Are the project team members interested in working on this project? • Characteristics - How will this individual team member work with other project team members? • Availability - Will the project team members desired for the project be available? • Knowledge - What is the competency and proficiency of the available project team members? 2. Tools and Techniques for Acquiring the Project Team The tools and techniques you will use for acquiring a project team are: 1.1.2.1 Pre-assignment In some cases, there will be some staff members already assigned to the project. This can happen...
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...“A PROJECT REPORT ON ROLE OF HR IN TRANSFORMING CUSTOMER EXPERIENCE FROM GOOD TO GREAT” Submitted by PRATEIK DAS 10IMBA049 DEPARTMENT OF BUSINESS ADMINISTRATION UTKAL UNIVERSITY ORISSA. Declaration I, PRATEIK DAS hereby declare that the project titled “Role of HR in transforming customer experience from Good to Great” is an original record of work under taken by me for the summer internship project .I have completed the project under the supervision of, Dr Jyotirmayee Choudhury,Faculty Human Resource Department of Business Administration and Sarvana Sampath S Manager Human Resources at Manipal Health Enterprises Bangalore. Signature: Place Date Student Name Registration no. Department of Business Administration ACKNOWLEDGEMENTS No project can be completed without acknowledging the help and the support of the people who have helped in its successful completion. Their help, support, guidance and patience have been the key drivers for the project. ,I would like to express my gratitude to Mr. Ganesh Selvaraj, GM and Head Human Resource for giving me the opportunity to work as an intern in Manipal Health Enterprises. His words of encouragement have been an catalyst for working better. I would sincerely like...
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...LalaLajpatrai Collegeof Commerce & Economics, of M.Com (Part I) hereby declare that I have completed this project on Performance Appraisal in the academic year 2012-2013. The information submitted is true and original to the best of my knowledge. Signature of the Student CERTIFICATE This is to certify that student, YUSUF KUNDA of M.Com (Part I) has successfully completed the project on PERFORMANCE APPRAISAL under our supervision and this is the result of his earnest work. The information given by him in this project is original and true to the best of our knowledge. Date: Signature of the Signature of the Principal Project Co-ordinator of the College Signature of the Signature of the External Course Coordinator Examiner ACKNOWLEDGEMENT It has always been my sincere desire as a management student to get an opportunity to express my views, skills, attitude and talent in which I am proficient. A project is one such avenue through which a student does something creative. This project has given me the chance to get in touch with the practical aspects of Human Resource Management. I am extremely grateful to the University of Mumbai for having prescribed this project work to me as a part of the academic requirement in the M.Com (Part I) course. I wish to appreciate LalaLajpatrai...
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...European Management Journal (2008) 26, 289– 297 journal homepage: www.elsevier.com/locate/emj Service co-production and value co-creation: The case for a service-oriented architecture (SOA) q Andrea Ordanini a,*, Paolo Pasini b a b Bocconi University, Viale Filippetti, 9, 20122 – Milan, Italy SDA Bocconi, School of Management, Via Bocconi, 8, 20136 – Milan, Italy Available online KEYWORDS Service dominant logic; Co-production; Service management Summary An emerging marketing management logic proposes a new perspective on service activities, which previously have been subject to a biased goods-dominant logic. According to this new logic, customers always are co-producers of services and co-creators of value, not simple marketing targets, because they mobilize knowledge and other resources in the service process that affect the success of a value proposition. This article explores this key proposition, analyzing service co-production and value co-creation phenomena in the business-to-business segment and focusing on the case of service-oriented architecture (SOA) with an in-depth, qualitative analysis of two firms pioneering the implementation of SOA solutions. Ó 2008 Elsevier Ltd. All rights reserved. Introduction Marketing literature and practice converge around the idea that, especially when it comes to services, customers play different foundational roles in value-creation mechanisms. Marketing theory recently introduced the concept of the ...
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...challenges to oilfield service companies (OFSCs). The challenges are mainly coming from the following aspects: * Global projects and global presents require global operation in recruiting, talent management and retention; * Inadequate supply from qualified talent and high turnover ratio; * Local content requirements from National Oil Companies (NOCs) increase the complexity in organization, resource and supplier chain; * Political and maritime risk impact from emerging market with instability exists in their political and economics environments. In order to solve those problems and challenge, the paper, “Unleashing people performance for higher global profits and productivity “, developed 5 strategies to improve business profits, employee productivity and talent retention: * Operate in global base: develop a global perspective on talent management. * Innovation in talent management: it is a process and objective orientated innovation to improve the quality of the talent management. * Emphasize career and leadership development: Enhance effectiveness in recruiting, developing, evaluation process by utilizing new approaches. * Alignment: Focus on alignment between individual career path and organization objectives, and reward performers across the cultures. * New technologies: leverage technology into the talent management and bring the synergy. 2. Case Study Working as products manager for Global product line in FMC Technologies, I fully...
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...Whirlpool Finance Organization: Whirlpool Corporation is a leading manufacturer and marketer of major home appliances. It had annual sales of more than $18 billion in 2010 and has 71,000 employees and 67 manufacturing and technology research centres around the world. It employs approximately 1,200 finance professionals in 26 countries on every inhabited continent. The majority work in accounting, finance, and shared-service areas, but there’s also a significant finance talent presence in tax, treasury, audit, enterprise resource planning (ERP), and investor relations. There are also specialists in a variety of areas, including economic, enterprise risk management, real estate, information systems, and product innovation. The company’s general organizational design for finance is to locate talent as close as possible to business activities. Finance talent is found in Whirlpool factories, sales offices, R&D functions, and regional headquarters around the world. Finance directors and VPs often have dual reporting relationships—to their business units as well as the office of the CFO. Because Whirlpool has a significant global presence, a great number of its talent base must have higher-than-average skills in U.S. GAAP, currency management, and IFRS. Aside from a strong emphasis on leadership development and finance technical competence, skills in Six Sigma, innovation, and employee engagement are highly valued Vision: Transform the finance organization’s capabilities at Whirlpool...
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...Families Strategic Readiness 4. Align Personal Incentives Variable pay Team based You need a formal process to improve workforce readiness. Strategy should be linked to existing HR programs for performance management. How do we align employees to the strategy? 1. Create Strategic Awareness Communicate Communicate Communicate 2. Align Personal Goals Personal Scorecard Make Strategy Everyone’s Job 3. Provide Necessary Skills Strategic Job Families Strategic Readiness 4. Align Personal Incentives Variable pay Team based Communicate “seven times seven different ways” to make strategy everyone’s job Personal relevance brings the strategy to life Sustained communication uses different channels to get the message across • Leadership meetings • CEO random visits to employees • Dear Colleague Quarterly Letter in Mellon News • Learning lunches & informal discussions • Intranet • Working groups facilitated by HR • Staff briefings Source: Presented by Jack Klinck, Vice Chairman, Mellon Europe at BSCol European Summit, June 2005 4 VW do Brasil CEO demonstrates commitment to using the strategy map and scorecard as his strategy management system Mr. Thomas Schmall, CEO of Volkswagen do Brasil addressing a management meeting. VW do Brasil creates a robot “Giga” as the brand for the new strategy execution system. GIGA congratulates a visitor to the VWB plant about his understanding of...
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...SYLLABUS BSA/385 Introduction to Software Engineering Copyright ©2016 by University of Phoenix. All rights reserved. Course Description This course introduces the fundamental, logical, and design considerations addressed during system and application software development. It provides a background in applications software development and testing techniques through a combination of theory and application. Course Dates May 03, 2016 - Jun 06, 2016 Faculty Information Name : Email Address : Phone Number : ROBERT MASCARENAS (PRIMARY) (505) 884-4399 Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents (both located on your student website): • Academic Policies University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Academic Resources • Course Software Instructions Click the link for additional course software requirements. Note: We do not recommend trial software versions because they expire. SupportingMaterial Course Software • College of IS&T Resources Instructions Click the link to review the College of IS&T Resources. SupportingMaterial College of IS&T Resources • College of IS&T Website Instructions ...
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...Friday 25/06/2012, Monday 26/06/2012, Tuesday 27/06/2012, Wednesday I Sem. 9.30 a.m. - 12.30 p.m. – 10MBA11-Management & Behavioural Process – 10MBA12-Managerial Economics – 10MBA13-Statistics for Management – 10MBA14-Accounting for Managers II Sem. 9.30 a.m. - 12.30 p.m. 10MBA21 – Quantitative Techniques for Management – 10MBA22 – Indian Business Environment – 10MBA23 – Financial Management – 10MBA24 – Business Law – III Sem. 2.00 p.m. - 5.00 p.m. – – – 10MBA31 – Strategic Management – 10MBA32 – Management Accounting & Control Systems – 10MBA33 – Operations Management IV Sem. 2.00 p.m. - 5.00 p.m. – – 10MBA41 – Change and Knowledge Management – 10MBA42 – Entrepreneurial Development – 10MBA43 – Supply Chain Management – 10MBAMM415 – Rural Marketing 10MBAFM425 – Project Appraisal Planning & Control 10MBAIS435 – Multimedia Applications Programming Using VB 10MBAHR445/10MBAIB465 – International Human Resource Management 10MBAPM455 – Project Management 10MBABF475 – Treasury & Risk Management 28/06/2012, Thursday – 10MBA25 – Human Resource Management – 29/06/2012, 10MBA15-Management Information Systems Friday – 10MBAMM311– Business Marketing 10MBAFM321– Advanced Financial Management 10MBAIS331– Object Oriented Programming Systems Using Java 10MBAHR341– Organizations Design & Organization Development 10MBAPM351– Materials Management 10MBAIB361– International Business Environment 10MBABF371– Principles & Practice of Banking & Insurance – ...
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...Competencies for Senior Manager Roles Pradip N Khandwalla includes research articles that focus on the analysis and resolution of managerial and academic issues based on analytical and empirical or case research RESEARCH Executive Summary KEY WORDS Senior Managers Roles Managerial Competencies India This paper identifies competencies that may aid role effectiveness at senior managerial levels. It fills a research gap: while managerial roles and competencies have been studied fairly extensively, their relationships have not been demonstrated. The performance of senior level managers — and therefore of the organization — depends upon how well they play their varied roles. In this paper, the roles of senior managers have been categorized into nine strategic, nine operations-related, and nine leadership roles. Strategic roles relate to such matters of long-term and organization-wide import as policy formulation, setting of long-term objectives, articulation of a vision of excellence for the organization, contributing to the organization’s growth and diversification, procuring of strategic resources and intelligence, etc. Operations-related roles cover implementation of policies and changes, setting short-term targets, work allocation to staff, operating a control system, crisis management, etc. Leadership roles encompass inspiring subordinates, developing effective relationships, getting cooperation, emphasizing core values and norms, mentoring, fostering teamwork...
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...What is the role of a Project Manager? Project managers are the point people responsible for coordinating activities of project team members to achieve project objectives. Whereas project team members tend to have narrowly focused skills and expertise, and are primarily concerned with day-to-day functions, Project Managers focus equal attention on near- and long-term activities. Historically the role of Project Manager focused on the larger, more technical projects. However, in recent years it is being applied to a variety of smaller, less technical projects as well. The Project Management function has received a lot of attention over the last 10 years and has become a highly desired competency in most organizations. Specifically, what are the responsibilities of a Project Manager? A true Project Manager is responsible for effectively and efficiently: • Defining the scope of projects; • Developing project schedules; • Estimating project costs; • Gaining stakeholders’ approvals; • Measuring project progress; • Controlling project changes; • Closing out projects. Why are soft skills important to being a great Project Manager? The common thread running through all the essential skills needed to be a great Project Manager is working with people. Whether it’s defining the scope of a project, exercising change control or closing a project out, the more comfortable Project Managers are with interacting with people the more successful...
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...Mô hình năng lực Career and Competency Pathing: The Competency Modeling Approach By Maggie LaRocca Introduction Competencies are behaviors that encompass the knowledge, skills, and attributes required for successful performance. In addition to intelligence and aptitude, the underlying characteristics of a person, such as traits, habits, motives, social roles, and self-image, as well as the environment around them, enable a person to deliver superior performance in a given job, role, or situation.Competency modeling is the activity of determining the specific competencies that are characteristic of high performance and success in a given job. Competency modeling can be applied to a variety of human resource activities. This research paper will describe how organizations identify their core competencies and how they are applying this competency data to improve performance. It will also explain some emerging trends in competency modeling. Developing Competency Models Competencies enable employees to achieve results, thereby creating value. It follows that competencies aligned with business objectives help foster an organization's success. Organizations must understand their core competency needs - the skills, knowledge, behaviors, and abilities that are necessary for people in key roles to deliver business results.According to Boulter, et al (1998), there are six stages involved in defining a competency model for a given job role. These stages are: 1. Performance criteria -...
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...Teladoc Inc.: Core Competencies Core competencies include distinguishable qualities and skills that an organization must possess that helps the business develop products to meet a target market. Penn (2016) explained that core competencies provide access to a wide variety of markets, the value behind end-product benefits, and provides unique attributes that make it difficult for competitors to imitate. Businesses leverage core competencies to delivery premium value to customers while also establishing competitive advantage in the market. Teladoc’s core competencies include a consumer-focused strategy, superior customer service, flexibility, and innovation. It is imperative to note that Teladoc’s consumers include patients, physicians, health care organizations, insurers, employers, and governments. Teladoc’s product design meets the needs of patients and physicians by improving access to high-quality patient care. Teladoc products also fulfill the needs of health care organizations, insurers, and governments by improving access to patient care at an affordable cost to payers....
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...What is the role of a Project Manager? Project managers are the point people responsible for coordinating activities of project team members to achieve project objectives. Whereas project team members tend to have narrowly focused skills and expertise, and are primarily concerned with day-to-day functions, Project Managers focus equal attention on near- and long-term activities. Historically the role of Project Manager focused on the larger, more technical projects. However, in recent years it is being applied to a variety of smaller, less technical projects as well. The Project Management function has received a lot of attention over the last 10 years and has become a highly desired competency in most organizations. Specifically, what are the responsibilities of a Project Manager? A true Project Manager is responsible for effectively and efficiently: • Defining the scope of projects; • Developing project schedules; • Estimating project costs; • Gaining stakeholders’ approvals; • Measuring project progress; • Controlling project changes; • Closing out projects. Why are soft skills important to being a great Project Manager? The common thread running through all the essential skills needed to be a great Project Manager is working with people. Whether it’s defining the scope of a project, exercising change control or closing a project out, the more comfortable Project Managers are with interacting with people the more successful...
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