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Qantas Annual Report 2011

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Building a stronger Qantas
Annual Report 2011

4 6 8 10 14 16 22 31 49 110 120

Chairman’s Report CEO’s Report Financial Performance Board of Directors Information on Qantas Review of Operations Corporate Governance Statement Directors’ Report Financial Report Sustainability Report Financial Calendar

A STRONG PERFORMANCE IN CHALLENGING CONDITIONS
THE QANTAS GROUP IN 2011
In 2010/2011 the Qantas Group reported a strong result in a complex and challenging global operating environment, with increased revenue across all business segments. The result was achieved while overcoming a series of natural disasters and operational disruptions, and despite the underperformance of Qantas’ international business.

THE AVIATION INDUSTRY IS CHANGING
THE QANTAS GROUP IN 2011
The Qantas Group faces a unique range of challenges and opportunities. We are in a strong position to address the challenges and realise the opportunities – but we must take decisive action, as we have throughout our history.

SAFETY IS ALWAYS THE QANTAS GROUP’S FIRST PRIORITY
WE INVEST $1.5 BILLION IN AIRCRAFT MAINTENANCE EACH YEAR SAFETY FIRST
From our response to the QF32 incident to the risks posed by volcanic ash disruptions, we never compromise on the highest standards of safety. A safety-first culture across the Group ensures that risks are identified and addressed swiftly and decisively. We invest hundreds of millions of dollars in training to ensure that when incidents do occur our people react calmly under pressure. Nothing is more important to us than the safety of our customers and employees.

THE QANTAS GROUP FACES NEW CHALLENGES AND NEW OPPORTUNITIES
COMPETITIVENESS AND SUSTAINABILITY
The Asia-Pacific region is now the world’s fastest-growing region for air travel demand. The low-cost carrier revolution continues at pace. New political and regulatory factors are emerging. In

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