Premium Essay

Sample Report

In:

Submitted By radin
Words 6523
Pages 27
Contents “COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS” 1 EXECUTIVE SUMMARY 1 INTRODUCTION 2 Customer satisfaction 2 LITERATURE REVIEW 3 MEASURING CUSTOMER SATISFACTION IN THE BANKING INDUSTRY 4 Introduction: 4 BANKING INDUSTRY : AN OVERVIEW 6 OBJECTIVE OF THE STUDY 6 Research Methodology 7 DATA ANALYSIS 7 FINDINGS 8 RECOMMENDATIONS 8 Limitation of the Study 9 Questionnaire 9

“COMPARATIVE STUDY OF CUSTOMER SATISFACTION INPUBLIC SECTOR AND PRIVATE SECTOR BANKS”
EXECUTIVE SUMMARY
The working of the customer's mind is a mystery which is difficult to solve andunderstanding the nuances of what customer satisfaction is, a challenging task. Thisexercise in the context of the banking industry will give us an insight into the parametersof customer satisfaction and their measurement. In the organised segment, bankingsystem occupies an important place in nation’s economy. It plays a pivotal role in theeconomic development of a country and forms the core of the money market in anadvanced country. The commercial banks in India comprise of both Public sector as wellas private sector banks. There are total 28 Public sector and 27 private sector banks arefunctioning in the country presently. Banks have to deal with many customers everydayand render various types of services to its customer.It's a well known fact that no businesscan exist without customers. Not so long ago, accessing our own money was about setting aside a couple of hours,getting to the bank before closing time, standing in one queue to get a token and then inanother to collect the cash. Those were the pre-economic reforms days, when the bankingsector primarily consisted of public sector banks.The banking industry like many other financial service industries is facing a rapidlychanging market, new technologies, economic uncertainties, fierce

Similar Documents

Premium Essay

Sample Report

...BLUE BOOK SERVICES 845 E. GENEVA ROAD CAROL STREAM, IL 60188 Phone 630 668-3500 FAX 630 668-0303 Email info@bluebookservices.com Web Site www.bluebookservices.com BLUE BOOK SERVICES Business Report on Santos Produce of America, Inc. *SAMPLE* Information available through 7/01/2014 © Blue Book Services, Inc. This COMPLETE BUSINESS REPORT is provided to the subscriber under the terms of the Membership Agreement and is IN CONFIDENCE, for the subscriber’s exclusive use, without recourse and without guarantee of correctness. Trade experience information may include disputed items, skipped invoices or other extenuating circumstances. This SAMPLE Business Report mimics the Blue Book Business Report. The Guest Reports show a sub-set of this report depending upon the level of report purchased (Blue Book Scores and Equifax information are available only to Members). BB #987654 Santos Produce of America, Inc. P.O. Box 12345 Laredo, TX 78041 USA 2876 Waterfall Dr. Dallas, TX 75201 Phone: 956 555-9878 Fax: 956 555-1619 info@santosproduceofamer.net www.santosproduceofamer.net Credit Snapshot: Current HQ Rating: Current Blue Book Score: Last Financial Statement Date: Net Worth: Avg Integrity/Ability (‘X’) Reports: (past 6 months) 2500M XXXX A 868 12/31/2013 $8,670,144 3.99 (Industry Avg: 3.43) (scale: 1=poor, 4=excellent) Business Snapshot: Incorporation Date: Incorporated In: PACA License Number: March 6, 1986 Texas 123456 Business Ownership: Richard L. Santos...

Words: 1815 - Pages: 8

Free Essay

Sample Report

...------------------------------------------------- Sample report Click on the highlighted text to see the comments. Computer systems computer systems Assignment 1 - Topic: scanners Date:  Student name:  Student number:  Tutor name:  Tutorial time: Abstract This report investigates the current state of scanner technology and examines the predicted future advancements of scanners. A brief history of the scanner and its operation is initially outlined. The discussion then focuses on the advantages and limitations of the five main types of scanners in common use today: drum, flatbed, sheet-fed, slide, and hand held scanners. The performance of these scanners is examined in relation to four main criteria: resolution, bit-depth, dynamic range and software. It is concluded that further technological advances in these four areas as well as the deployment of new sensor technology will continue to improve the quality of scanned images. It is also suggested that specialised scanners will increasingly be incorporated into other types of technology such as digital cameras. Table of contents | Abstract | i | 1.0 | Introduction | 1 | 2.0 | How scanners work | 2 | 3.0 | Types of scanners | 2 | | 3.1 | Drum scanners | 2 | | 3.2 | Flatbed scanners | 2 | | 3.3 | Sheet-fed scanners | 2 | | 3.4 | Slide scanners | 3 | | 3.5 | Hand held scanners | 3 | 4.0 | Scanner specifications | 3 | | 4.1 | Resolution | 3 | | 4.2 | Bit-depth | 4 | | 4.3 | Dynamic range...

Words: 2638 - Pages: 11

Premium Essay

Sample Report

...A survey was conducted amongst ______ students to get their insights on smoking and also their personal experiences with it. We divided the questionnaire for smokers and non-smokers. We managed to get a total of 50 participants in which 60% were non-smokers and 40% were smokers. The questions regarding smoking facts were answered by both sides. Both smokers and non-smokers seem to have just a slight understanding on what smoking really does to the body and to those around them. Based on the findings, we recommend that students be exposed to the real dangers of smoking. We suggest exhibitions, competitions, talks or maybe even a health class. TABLE OF CONTENTS LIST OF ILLUSTRATIONS-----------------------------------------------------vi EXECUTIVE SUMMARY-------------------------------------------------------vii I. INTRODUCTION-------------------------------------------------------1 Background Statement of the Problem Purpose of the Study Scope II. RELATED LITERATURE-------------------------------------------- III. PROCEDURES--------------------------------------------------------- IV. FINDINGS AND ANALYSIS---------------------------------------- V. CONCLUSIONS AND RECOMMENDATIONS----------------- REFERENCES LIST------------------------------------------------------------- APPENDIX—SURVEY INSTRUMENT------------------------------------ LIST OF ILLUSTRATIONS TABLES 1. EFFECTS THAT ARE CAUSED BY SMOKING------------------------------- ...

Words: 6513 - Pages: 27

Premium Essay

Report Sample

...REPORT ON QUALITATIVE RESEARCH PROSPECTS OF MANUFACTURING AIR & OIL FILTERS IN BANGLADESH REPORT ON QUALITATIVE RESEARCH PROSPECTS OF MANUFACTURING AIR & OIL FILTERS IN BANGLADESH Prepared for Dr. Syed Ferhat Anwar Professor Course Instructor Marketing Research Prepared by Group #1, MBA 39th batch Mohammad Ashrafuzzaman Roll #16 Mohammad Khaled Shams Roll #22 Md. Shahriar Ferdous Roll #51 Hasina Marium Roll #63 Laila Akther Roll #77 Institute of Business Administration University of Dhaka November 20, 2006 5th of April, 2011 abcd Faculty School of Business Presidency University 11-A, Road#92, Gulshan-2, Dhaka-1212. Subject:   Submission of report. Dear miss, Here is the report titled ‘introduce a new sea food restaurant in Bangladesh ‘which is due on 05.04.2011 as a requirement for completing the course on Business Communication (BUS-221). We have enjoyed preparing the project. In preparing this project, we have tried our level best to include all the relevant information. We have gathered all this assignment’s information and materials from various books, newspaper and survey. We try to work company’s all side, how it can reach their maximum goal. We would also express our heartfelt gratitude to you for your proper advice, guidance, and suggestion during the preparing this assignment. If you consider our mistakes as pardonable, we will be very pleased and it will be...

Words: 1041 - Pages: 5

Premium Essay

Sample Report

...Evaluative Criteria: Candidates for equipment options will be evaluated using the following criteria:  Cost  Customization and Adaptability Options  Required Level of Operator Assistance  Durability  Lead Time / Availability  Skier’s Physical Abilities  Performance Quality  Safety Features The purpose of this Proposal is to seek your approval of the research project on the topic you have requested. In the following pages we will explore in greater detail your reasons for the study, the methods and schedule to be used,my qualifications as the preparer of this proposal, and a proposed budget for the study. Project Procedures Significance of Problem You have been participating in the adaptive skiing program through Outdoors For All since January, 2008. During that time you have utilized the equipment provided by Outdoors For All, namely consisting of the Bi-Unique model of bi-ski and a pair of outrigger skis that are attached to each of your arms. As the equipment provided by Outdoors For All is utilized by several different skiers with different needs, abilities, and physical characteristics, individual users are often required to make compromises in order to use the equipment. You have expressed frustration at the amount of setup time required to re-adapt the equipment each week to fit you and your specific abilities. This includes  Readjustment of the skis fore-aft position  Readjustment of safety straps in the seating system and the leg retention system ...

Words: 346 - Pages: 2

Free Essay

Sample Reports

...leading firms have adopted is the use of company websites. They are used to promote online shopping which has increased dramatically recently and it believed to continue increasing for some time. The elimination of quantitative import restrictions in 2004 must also be highlighted since it altered the way some company’s trade. It also allowed developing countries to extend into other branches of the fashion chain other than production. A further apparent trend would be the decrease in expenditure. This is thought to be the result of the current financial state which is causing customers to restrict their spending. The availability of cheap fashionable clothing from discount stores such as Primark may also be to blame for this decrease. This report deals with ‘mass’ fashion and does not deal with the top end of the market....

Words: 3267 - Pages: 14

Premium Essay

Sample of Wine Report

...WWW.EUROMONITOR.COM SAMPLE REPORT FOR ILLUSTRATION ONLY LIST OF CONTENTS AND TABLES Wine in Venezuela - Category analysis .......................................................................................... 1 Headlines ........................................................................................................................................ 1 Trends ............................................................................................................................................. 1 Production, Imports and Exports................................................................................................. 3 Competitive Landscape .................................................................................................................. 3 Prospects ........................................................................................................................................ 4 Category Data ................................................................................................................................. 5 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Table 29 Table 30 Table 31 Table 32 Sales of Wine by Category: Total Volume 2006-2011 .................................. 5 Sales of Wine by Category: Total Value 2006-2011 .....

Words: 12635 - Pages: 51

Premium Essay

Sample Written Report

...Claro M. Recto Information and Communication Technology High School Doña Aurora St., Claro M. Recto, Angeles City Telephone #(045) 887 5502 E-mail Add: cmricthsangelescity@yahoo.com Website: www.cmricthsangeles.tk Name: Year and Section: Topic: Objectives: 1. Trace the development of the Modern Periodic Table of Elements; 2. Describe the contributions of early scientists in the development of the Periodic Table of Elements; and 3. Analyze the basis of arrangement of elements in the Modern Periodic Table. Introduction: The periodic table is a table in which all of the known elements are listed. The table arranges the elements in order of increasing proton number to show the similarities of chemical elements. Therefore elements with structural similarities & atomic number are placed together. These elements can be placed into two different categories, metals & non-metals. The early years of the 19th century witnessed a rapid development in chemistry. The art of distinguishing similarities and differences among atoms prompted scientists to devise a way of arranging the elements. Relationships were discerned more readily among the compounds than among the elements; thus, the classification of elements lagged many years behind the classification of compounds. Development of the Periodic Table It was in 1817 when Johann Wolfgang Döbereiner showed that the atomic weight of strontium lies midway between those of calcium...

Words: 1105 - Pages: 5

Premium Essay

Defendant Report Sample

...Defendant CECIL ALLEN SANDERS came in to see the Judge in regards to a final notice letter defendant had received in the mail. I explained to defendant that his license was currently suspended and defendant got upset because in the final notice letter it did not stated that. While I was trying to explain to defendant where it stated and what the letter stated then defendant interrupted and he did not want to hear it. Then, I advised him that I was going to check with the Judge, if Judge was available to see him because open court was over. Defendant called be “Bubba” and defendant stated to me “You do whatever it’s up your skirt” and I replied “excuse me: and he said it again “Yes, You do whatever it’s up your skirt.”I was shocked because...

Words: 299 - Pages: 2

Free Essay

Inspection Report - Sample

...The following report provides a brief description of the first five (5) wild things encountered during the exploration of the island currently identified as WTWTA. The five wild things have been labeled as • Long-Nosed Sea Monitor (Foundem inwaterus) • Horned Lion (Leo decapitatum) • Razor-Toothed Sheep (Ovinus noshaggum) • Bearded Behemoth (Needus clippingem) • Ginger-tressed Hairy Duck (Canardus hirsutus) The current labels are used for cataloguing purposes in order to make note-taking easier. Long-Nosed Sea Monitor (Foundem inwaterus) This ocean-dwelling creature seems to keep at least a third of its body above the waterline. Two horns protrude from a head that is covered in blonde hair. The mouth, lined with nine incisors along the upper jaw, resembles that of an alligator, giving this wild thing the appearance of having a long nose. There are six spines along the back of the neck and three claws on each of the visible front feet. The top of a wing-like structure covers the top of the front feet. Attempts to observe the rest of the body have so far been unsuccessful. Horned Lion (Leo decapitatum) This quadruped seems to lead the wild things and is almost double the size of the smallest wild thing: the razor-toothed sheep. A total of sixteen claws are evenly spread across this creature’s four feet. The body and head resemble that of its namesake, the lion. The difference, however, lies in the three horns that adorn the head. Two are located...

Words: 706 - Pages: 3

Premium Essay

Shoplifting Report Sample

...audible beeping sound, which indicated one of the subjects possibly had unpurchased items with them. Vallejo said she confronted Williams and the female, and told them to walk back into the store. Vallejo said the female walked back through the sensor gates and they did not make any noise. Vallejo said Williams walked through the gates and they beeped again. Vallejo said Williams told her he did not have anything in his bag, but she told him the sensors would not got off if he did not have anything. Vallejo said Williams opened an Express bag he had with him and pulled out a pair of blue Harold 9 shorts. Vallejo said Williams offered to pay for the shorts, but she told him it was too late. Vallejo said they called mall security and 911 to report the incident. Vallejo said the female left without identifying...

Words: 581 - Pages: 3

Premium Essay

Pyc3704 Assignment 1

...Assignment One: Data Sheet 1 Kimmy Givins NorthCentral University Dr. Boysen-Rotelli 08/10/2014 Date File 1 Chapter One 1) Determine whether the evaluated group is a population or a sample. a) Based on a randomly selected group of 500 patients with high cholesterol, it was found that 67% have heart disease. Is this a population or a sample; explain your answer. Sample is made up of of the raw data collected from 500 patients which is the sample and 67% is the sample statistics. Bennett, Briggis, & Triola (2009) the raw data is collected from a subnet of patient with high cholesterol (p.3). Which indicate this as a sample from the raw data and sample statistics. b) An investigation of 150 randomly selected local restaurants concluded that 42% of local...

Words: 1907 - Pages: 8

Free Essay

Research Review

...Research Review Marketing Research-"the function that links the consumers, customers, and public to the marketer through information — information used to identify and define marketing opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process. Observation research-is a social research technique that involves the direct observation of phenomena in their natural setting Convenience sample- is a non-probability sampling technique where subjects are selected because of their convenient accessibility and proximity to the researcher. Probability/nonprobability-Probability sampling, or random sampling, is a sampling technique in which the probability of getting any particular sample may be calculated. Nonprobability sampling does not meet this criterion and should be used with caution. Nonprobability sampling techniques cannot be used to infer from the sample to the general population MIS- Interis a general term for the computer systems in an enterprise that provide information about its business. operations.net vs. Intranet- An intranet is a computer network that uses Internet Protocol technology to share information, operational systems, or computing services within an organization Primary Research- consists of a collection of original primary data Secondary Research- Secondary research (also known as desk research) involves the summary, collation and/or synthesis...

Words: 508 - Pages: 3

Free Essay

Business Research

...” 2015). Quantitative research “is about asking people for their opinions in a structured way so that you can produce hard facts and statistics to guide you. To get reliable statistical results, it’s important to survey people in fairly large numbers and to make sure they are a representative sample of your target market.” ("What Is Quantitative Research?” 2015). There also are descriptive and statistical approach’s in this paper that will help with understand what is best for you business research. When constructing a business research there are several sampling methods that can be used. Some sampling methods would be simple random sampling, systematic sampling, cluster sampling and quota sampling and etc. The article I chose to do is called Qualitative and quantitative methods for sampling zooplankton in shallow coastal estuaries. “Many different devices are used for sampling zooplankton. Every sampler has its advantages and limitations in terms of sampling ease and efficiency, which is why hydro biologists search for devices that could increase sampling efficiency and decrease human effort (Nunez et al. 2008).” In this article they used the plankton net sampling method and it is used to sample the lake or pond.” These sampling methods all have their strengths and weakness and to choose...

Words: 1078 - Pages: 5

Premium Essay

Sociology

...Self report activity Suggest an appropriate null hypothesis for this study. (4marks) There will be no difference male and female beliefs about their driving skills. 2) Describe and evaluate a suitable procedure for this study (10 marks) My target population will be teachers at Lagan College. My sample would be 10 males and 10 females that are drivers. I would use self selected sampling to gather my participants, this would mean only people who can drive would come forward as they know what the study consists of. An advantage of this sampling method is that it is usually quick and easy to get the subjects needed. In order to tell the teachers about the study I would hold a staff meeting about it and also place posters around the school eg: the teaches staff room. The independent variable for this study is the number of men and women chosen. The dependant variable is how they think of their driving. Are you a good driver? Yes or no How good a driver would you say you are on a scale of 1-5? (1=very good and 5=not good at all) 2. 3. 4. 5 The advantage of using an open question would be it gives the participants the opportunity to state if they think they are good drivers and also give a reason why. Feelings and emotions can also be described. Men will report on the rating scale that they think they are very good at driving. The advantage of using a rating scale is that it provides details about pps feelings but in the form of quantitative data, so that comparisons...

Words: 315 - Pages: 2