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Santander Report

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Santander UK plc 2011 Half Yearly Financial Report

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Santander UK plc Half Yearly Financial Report for the six months ended 30 June 2011 Contents

Chief Executive Officer’s Review and Forward-looking Statements
Chief Executive Officer’s Review 2 Forward-looking Statements 5 General Information 5

Business and Financial Review – Interim Management Report
Business Review - Summary 6 Business Review – Divisional Results 9 Other Material Items 18 Balance Sheet Business Review 20 Risk Management 39 Principal Risks and Uncertainties 110 Related Party Transactions 111 Gender Diversity 111 Board of Directors 111

Financial Statements
Independent Review Report to Santander UK plc 112 Primary Financial Statements 113 Notes to the Condensed Financial Statements 117

Shareholder Information
Risk Factors 152 Glossary of Financial Services Industry Terms 163 Directors’ Responsibility Statement 177

1

Business Review and Forward-looking Statements

Chief Executive Officer’s Review
Overview
Santander UK has delivered profit in the first six months of 2011 maintaining its strong track record of profitability and balance sheet strength. In line with other UK banks, a further provision for payment protection insurance remediation has also been made, resulting in statutory profit after tax attributable to equity shareholders declining by 51% to £413m. Santander UK’s trading profit before tax was £1,142m, 2% lower than the first half of 2010, impacted by the cost of liquidity, term funding and low interest rates. Santander UK has maintained its industry-leading range of “best buy” products for our retail customers, and is achieving improved levels of service satisfaction in its retail, corporate banking and intermediaries businesses. By returning its retail banking call centres onshore, we have acted upon customer feedback to improve

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