...OF BUSINESS ADMINISTRATION (MBA) (Revised) 1. The Program: The importance of „management‟ as a professional study can today be compared with that of obtaining a normal graduate degree in order to be called educated. It is just short of becoming a compulsion. Businesses and institutions are growing in complexity and size. They are cutting across space and time by embracing technology, globalization and information. Mere operational efficiency is no more sufficient. Managerial capabilities have become necessary for firms to act on a global platform. Although there are a large number of institutions offering MBA programs, many of them just churn out non employable MBAs. A good institute must incorporate what the industry requires with changing times. The SMU way to Management degree or diploma is to mould the learning towards this objective. With this perspective it has introduced several programs which are geared to meet the industry requirement. These areas are Banking, Information System, Retail Operations and Healthcare. It is planning to offer more programs in the field of environment, disaster management, and media. The master of business administration (MBA) is an integrated program designed to provide an advanced program in management for those seeking managerial positions in industry, commerce and services. The core subjects are aimed at developing knowledge and skills in fundamental management disciplines. The program also involves participation in group work with students...
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...Employee productivity and job Satisfaction Research Project MSA 699 Sabrina Foster Central Michigan University Table of Contents Pages Number List of Tables List of Figures Chapter 1 Problem Definition 3 Chapter 2 Literature Review 6 Chapter 3 Research methodology 11 References 15 Appendix A Survey instructions 17 Survey/Interview Questions Chapter 1 Problem Definition Background Express is a fashion forward retail store with multiple locations worldwide. A unique fashion powerhouse selling both men and women clothing with over 30 years experience. (Express.com, 2014) “Express is not about a single point in time, but rather a spirit energy, and a belief that we can and will be the best retail fashion brand in the world” says Chairman and CEO Michael Weiss. (Express.com, 2014) Express associated with Limited brands, which are responsible for stores such as Bath and body works, Victoria’s Secret and The Limited. (Express.com, 2014) Leaving them with a rich brand history of success. The company has values they follow which have contributed to its success. These values are; do the right thing and do things right, begin and end with our customer in mind, passion with a purpose and performance matters. (Express.com, 2014) Employees working at Express are exceptional at creating a shopping experience similar to dining at a five star restaurant. From...
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...Marketing Management (Hong Kong) BA (Hons) LeAdersHip in A CHAnging environMent ModULe HrM10988 student study guide The Business School www.napier.ac.uk/business-school Leadership in a Changing Environment STUDENT STUDY GUIDE Authors: Dr J. McMillan, Ms M. Anderson, Dr L. McLean, Ms. J. O`Neill and Mrs N. D’Annunzio-Green • May 2014 Edition • J. McMillan, M. Anderson, L. McLean, J. O`Neill, N. D’Annunzio-Green • The Business School • Edinburgh Napier University First published by Edinburgh Napier University, Edinburgh, Scotland © 2014 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, electrostatic, magnetic tape, mechanical, photocopying, recording or otherwise – without permission in writing from Edinburgh Napier University, 219 Colinton Road, Edinburgh, EH14 1DJ, Scotland. Contents Page 1. 2. 3. 4. 5. Welcome to Leadership in a Changing Environment Overview of Topics Reading and Other Resources Assessment Information Tutorials 1 5 15 17 21 Welcome to Leadership in a Changing Environment 1 Welcome to Leadership in a Changing Environment Hello and welcome to the Leadership in a Changing Environment module. My name is Dr Janice McMillan, and I am the Module Leader. This Student Study Guide provides you with information on the module, including the two formal assessments – the case study report and unseen exam. The topics will be introduced by a representative...
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...INDIAN RETAIL INDUSTRY MANAGEMENT AND ITS EFFECTS ON THE ECONOMY SUBJECT: MANAGEMENT 360 RAHUL S MADAVA RAO NAVNEET SINGH RAWAT UDAI SAI NALAM MOUNIKA APARNA GUPTA - 131407 131431 131332 INDIAN RETAIL INDUSTRY MANAGEMENT AND ITS EFFECTS ON THE ECONOMY Contents INTRODUCTION ............................................................................................................................................. 2 Study plan ................................................................................................................................................. 2 Study objective.......................................................................................................................................... 2 LITERATURE REVIEW ..................................................................................................................................... 3 RETAIL INDUSTRY – INDIAN SCENARIO ......................................................................................................... 4 Segmentation ............................................................................................................................................ 4 IMPORTANCE OF MANAGEMENT IN RETAIL INDUSTRY ............................................................................... 6 Place .......................................................................................................................................................... 6 Supply chain...
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...Harvard referencing: a guide for SoM students Introduction Academic work demands that you consider the work of other writers and researchers. To use their work without acknowledgement is to steal the ideas of other people and is called plagiarism. You should acknowledge the sources which have informed your work by citing them in the text of your work, and referencing them at the end of your essay, project report, dissertation or thesis. Otherwise, you run the risk of being accused of academic misconduct. There are several widely used methods for writing references. The School of Management uses the Harvard system. If you do not use this method properly you will lose marks. What sources of information should I be reading? Before you use any document, you should consider the quality of the information it provides. Articles published in refereed academic journals are the most authoritative, because they have been through a thorough checking process known as peer review. Books may not have been checked so rigorously by their publishers. Articles in newspapers and trade magazines are not checked as carefully as those in refereed academic journals so may not be as reliable. And information found on the Internet needs to be treated with caution, as anyone can put material there, accurate or otherwise! How do I put a citation in my text? To avoid being accused of plagiarism, you need to put a citation in the text you are writing whenever you mention another person’s work. This...
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...EXCEL International Journal of Multidisciplinary Management Studies ________________ ISSN 2249- 8834 EIJMMS, Vol.4 (8), AUGUST (2014), pp. 6-19 Online available at zenithresearch.org.in DETERMINANTS OF RETAIL CUSTOMER SATISFACTION: A STUDY OF ORGANIZED RETAIL OUTLETS IN ERNAKULUM, KERALA LIGO KOSHY*; DR. S. JOHN MANOHAR** *RESEARCH SCHOLAR, BHARATHIAR UNIVERSITY, COIMBATORE, TAMILNADU. **RESEARCH GUIDE, BHARATHIAR UNIVERSITY, COIMBATORE, TAMILNADU. ABSTRACT Retailing consists of the sale of goods from a fixed location, such as a department store or kiosk, in small or individual lots for direct consumption by the purchaser. Some retailing businesses sells a combination of goods and services. Since the last decade, the field of retailing has experienced significant changes. Retailing in India is one of the pillars of its economy and accounts for 14 to 15 percent of its GDP. The Indian retail market is estimated to be US$ 500 billion and one of the top five retail markets in the world by economic value. India is one of the fastest growing retail markets in the world, with 1.2 billion people. As of 2013, India's retailing industry was essentially owner manned small shops. In 2010, larger format convenience stores and supermarkets accounted for about 4 percent of the industry, and these were present only in large urban centers. India's retail and logistics industry employs about 40 million Indians (3.3% of Indian population). Organized retailers, defined...
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...A PRACTICAL GUIDE FOR CASE STUDY ANALYSIS & CASE ANALYSIS REPORTS (CAR) Exemplar: ShopKo and Pamida System Triumph or Tragedy Philip Pun Lecturer in EB PLG406 (x8866) ©1st Term 2011/2012 1 WHY PERFORM CASE STUDY? Case study as a learning tool The best way to learn is to feel, to practice and to involve Philip Pun, First Term 2011/2012 2 WHAT IS A CASE STUDY? All case studies have one common goal: to help learn the subject matter in hand Cases allow learners to practice and apply their skills in their chosen disciplines so that they can do it better in real life A case study, as a microcosm of real life, gives the learner an opportunity to project himself or herself into a situation and interact with the information and the imaginary participants in the case The process of analyzing a case and discussing it with others is very much an integral part of the learning process Philip Pun, First Term 2011/2012 3 WHAT IS CASE ANALYSIS? Case analysis refers to a systematic process of examining all the available information related to the case and performing the following steps: Putting all of the information in the case together to produce a coherent picture or a “map” of the situation Evaluating the actions and plans of the subject , identifying and describing business problems Recommending a coordinated plan of action to correct business problems Providing a justification...
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...Foreign and Local Literature EVIEW OF RELATED STUDIES AND LITERATURE By conducting a research of some related studies and literature, it enables the researchers to understand the conducted study. The survey and investigation of the past studies is essential to the researchers to for it to give ideas and also as guide. Also some related studies are intended to seek the solution to the problem and make them better by the used of proponent. Foreign Literature [1]According to the Right Pharmacy Management System, the key benefits of the pharmacy management system-automating processes, streamlining workflow and thereby enhancing the customer base-are attracting enough to draw retail pharmacy chains competing in a world of growing challenges. However, the choices are tough with a handful of products and the high cost of customized solutions. This Infosys paper outlines some ideas on selecting the right option. [2] "Inventory", to many small business owners is one of the more visible and tangible aspects of doing business. Raw materials, goods in process and finished goods all represent various forms of inventory. Each type represents money tied up until the inventory leaves the company as purchased products. Likewise, merchandise stocks in a retail store contribute to profits only when their sale puts money into the cash register. In a literal sense, inventory refers to stocks of anything necessary to do business. These stocks represent a large portion...
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...A PROJECT REPORT ON CONTEMPORARY ISSUES IN BANKING SECTORS In partial fulfillment for the requirement of the project study course in two year fulltime masters of business administration programme of Gujarat University Submitted To: N.R.Institute of business management Submitted By: Project Guide: Tejas Thakker [08111] PROF. Dr. Sneha Shukla Harshal Parikh [08071] Batch: 2008-2010 [pic] N.R Institute of Business Management Table of content |CHAPTER No. |PARTICULARS |PAGE No. | | |Preface | | | |Acknowledgement | | | |Executive Summary | | | |Research Methodology | 1 | | |Objective | 2 | |1 |Introduction to the banking industry | 3 ...
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...------------------------------------------------- ------------------------------------------------- Faculty Commerce ------------------------------------------------- Department of Marketing Management ------------------------------------------------- Name : Mugwagwa Alex Agree ------------------------------------------------- ------------------------------------------------- Registration No : R10755M ------------------------------------------------- ` ------------------------------------------------- Level : 4.2 ------------------------------------------------- ------------------------------------------------- Mode of Entry : P.D.P ------------------------------------------------- ------------------------------------------------- Module : Dissertation Proposal ------------------------------------------------- ------------------------------------------------- Supervisor : Miss. Ngwenya ------------------------------------------------- ------------------------------------------------- Topic ------------------------------------------------- The impact of store design on customer patronage. A case of Nyaningwe Supermarket Masvingo. ------------------------------------------------- 1.0 Background of the study Nyaningwe store is a supermarket which has a branch in Masvingo town. It star ted by operating at Chibi growth point, and moved to areas such as Ngundu...
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...endeavoured to strike a balance between theory and practice and classic and contemporary concepts. The MBA programme of Gujarat Technological University (GTU) will be conducted on a semester basis with four semesters spread over two academic years. The duration of each semester will be around 15 weeks. In each semester there will be seven courses/subjects. In the first year all the 14 courses are compulsory. In the second year there will be three types of courses, namely, compulsory, electives and sectorial specialisation. The MBA programme will have four electives, namely, Marketing, Finance, Human Resource and Information Systems. A student can choose any one of the four electives. There will be five sectorial specialization areas, namely, Retail, Pharmaceutical and Healthcare, Rural and Cooperatives, Public Systems and Policy, and Banking and Insurance. A candidate has to opt for one of the sectorial areas. In each semester of the second year there will be three compulsory courses, three electives and one sectorial course, thus making a total of six compulsory courses, six elective courses and two sectorial courses in the second year. Once a student opts for a particular elective and sectorial course in semester III, he/she will continue the same in semester IV. The institution conducting the programme can either offer all the electives and sectorial options or the minimum requirement of two for each. The institution is free to drop an elective or sectorial option in case...
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...Introduction Business management has experienced a number of changes after the significant effects of industrial development. Developments in technology made quality to be easily accessible compared to previous eras and hence, the standards of product purchase switched from the ‘quality’ to ‘design’ as customers, who buy products, increased their expectations from those products. Therefore, 21st century’s business management happened to face the challenges of ‘design’ and ‘brand’ by which they have to stand out their products amongst their peers. In other words, ‘design’ and ‘brand’ have become emotional satisfaction criterion and core components of companies in today’s competitive markets. That is why effective brand identification, which is expected to be established and preserved by the brand strategist, and it is a number of distinctive connections of ideas related to the brand, is essential for market triumph in the competitive retail markets (Kim & Lee, n.a). Part 1 Brand Identification and Design The role of branding for organizations has showed a significant change correspondingly. Branding used to be the symbol of ownership in the past, and then it started to be seen as the intellectual statement of customer benefits. But today, ‘brand’ actually symbolizes the company vision and its strategic positioning in the market. Therefore, the concept of brand is not only ‘the logo on the product’ anymore, but also is the symbol of the philosophy, understanding and vision...
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...Strategic Management Process Paper MGT/498 Strategic Management In our today’s business environment, strategy is a very important factor and in order to manage it well a strategic management process is needed and used by many organizations especially large ones. There are primary components that will ensure the life of the organization. Wal-Mart is a great example because of the fact that it is a successful company, the strategic management process that they use obviously works in many cases. Primary Components There are four primary components when it comes to strategic management process. These are Environmental Scanning, Strategy Formulation, Implementation and Evaluation. Environmental Scanning will help analyze the external and internal factors that can influence the organization. Strategy Formulation process will make sure that the best course of action is decided so that accomplishing organizational objectives can be possible. Strategy Implementation will make sure that the organization’s chosen strategy will be put into action. Strategy Evaluation will make sure that the strategy as well as the implementation will definitely meet most of the objectives of the organization (Strategic Management Process - Meaning, Steps and Components, 2012). A strategic management process is needed for an organization so that there will be a direction and it can also be a guide to employees. Setting up measurable goals and when it is possible to achieve...
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...Manage personal work priorities The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities. Assessment description Using a position description, you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities. Procedure 1. Review your job description and your organisation’s business plans, business goals, policies and procedures. 2. Based on your job description (and following your organisations business plans, goals, and applicable policies and procedures), establish 4-5 personal and team goals. In your journal, describe how your personal and team goals reflect your job description, the function of the team, and any organisational requirements. 3. Develop KPIs to measure performance related to work goals. In your journal, describe: * How the KPIs will be used to measure goal-related performance. * How you will maintain performance under varying conditions and contingencies. Give specific examples. *...
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...professor emeritus of marketing and advertising at the Harvard Business School. He began teaching at Harvard as an assistant professor in 1922, became an associate professor in 1928, and since 1938 has been a full professor. He has won many awards, and received this year a special Advertising Gold Medal Award for Education. He is a past president of the American Marketing Association. He belongs to Phi Beta Kappa and the American Economic Association, and he is a public trustee of the Marketing Science Institute. He has published widely, and one of his books. The Economic Effects of Advertising, published in 1942, was based on a study conducted under an ARF research grant. The phrase was suggested to me hy a paragraph in a research bulletin on the management of marketing costs, written by my associate. Professor James Culliton (1948). In this study of manufacturers' marketing costs he described the business executive as a "decider," an "artist"—a "mixer of ingredients," who sometimes follows a recipe prepared by others, sometimes prepares his own recipe as he goes along, sometimes adapts a recipe to the ingredients immediately...
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