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Unit 1, Unit 5, P15, P16, P17, P19, P20

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P15
Describe supervisory tasks for 2 different jobs within the hospitality industry

Hotel Arneville
Hotel manager
The supervisory tasks for a hotel manager are managing and maintain all year or seasonal lodging facilities. While he is doing tha t he has to observe and monitor the performance of the employees to make sure that the company rules and procedures are being followed. Besides monitoring the employees, the hotel manager has to motivate and build morale within the hotel staff. The hotel manager is responsible for the contact with the suppliers and head office. Dividing tasks between the F&B (food and beverages), Rooms division, Banqueting (groups and rent of conference halls) and front office (reception). The hotel manager also has contact with different schools for internships within the hospitality industry and is responsible as internship supervisor.
Because it is a big hotel with multiple locations, it is not easy to complain directly to the manager because customer relations mostly handle the complaints.

City-club Zanzibar
Chef-cook
A chef-cook has to divide tasks within the kitchen staff. By dividing the tasks to certain areas in the kitchen, the chef-cook is taking precautions to prevent certain bacteria reaching products or dishes that are ready to be served. The chef-cook is also responsible as preceptor, teaching students to cook safe and clean. Besides being a preceptor a Chef-cook is responsible for contact with different suppliers. A chef-cook has to be in weekly (if not daily) contact with every supplier that they have to guarantee the fresh products they stand for. The chef-cook is also responsible for following the health and safety legislative, HACCP and ARBO are the factors were the chef bases the working schedule on. Beside the working schedule the chef is also in charge of requiting new kitchen staff, promoting kitchen staff

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