...line. If you do not I will not recognize the e-mail and will delete the file. The student needs to put their First and Last Name in the e-mail so I know who it came from. OFFICE HOURS: Mon-Fri 8:00 p.m. - 9:00 p.m.I check my e-mail (jilk@nvcc.edu) every day. NOVA IT Helpdesk: (703) 426-4141 CONNECT HELPDESK: (800) 331-5094 PRE-REQUISITES: ACC 212 - Principles of Accounting II I. THE COURSE: ACC 221, intermediate accounting covers accounting principles and theory, including a review of the accounting cycle and accounting for current assets, current liabilities, and investments. Introduces various accounting approaches and demonstrates the effect of these approaches on the financial statement users II. SCOPE: The study will cover but not be limited to the following areas: Theoretical structure of financial accounting Time value of money Review of the accounting process Cash and receivables Balance sheet Inventories Income statement Plant, property, and equipment Cash flow statement Investments Income measurement and profitability analysis III. Course Learning Objectives: * Comprehend the environment and theoretical structure of financial accounting. * Implement the accounting process. * Prepare and classify the elements of the financial statements and the Financial Disclosures. * Determine when income is measured and reported. * Understand the concepts...
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...For use as study aid/s for candidates who wish to sit an ITIL Foundation examination, or for reference purposes. 3. By downloading a complimentary digital copy of any of the ITIL Foundation sample papers, you agree not to: Reproduce or copy; forward or share; sell the document with/to any third party. 4. If you wish to use the whole or part, of any of this sample paper, for any purpose other than self study or reference, please contact AXELOS Accreditation Team (examinations@axelos.com). The ITIL® Foundation Examination Sample Paper A, version 5.1 Multiple Choice ANSWERS AND RATIONALE © AXELOS Limited 2012 All rights reserved. Reproduction of this material requires the permission of AXELOS Limited. The swirl logo™ is a trade mark of AXELOS Limited ITIL® is a registered trade mark of AXELOS Limited ITIL Foundation Examination SampleA ANSWERSandRATIONALES v5.1. This document must not be reproduced without express permission from The Accreditor. Page 1 of 4 Version 5.1 (Live) Owner – The Official ITIL Accreditor Answer Key and Rationale: Q A Syllabus Ref Book Ref 1 B 05-51 ST 4.2.4.3 2 A 02-09 SO 1.1.1 3 B 06-02 SO 6.5.1.1 4 C 05-63 ST 4.3.1 5 A 07-02 SD 3.7.4.1 6 A 03-12 SD 4.3.4 7 D 05-42 SD 4.4.1 8 C 02-07 ST 1.1.1 9 A 02-02 SS 1.2 10 D 03-18 ST 4.3.4.3 11 A 05-45 SD ...
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...ensure our clients receive leading industry intelligence and training delivered by industry experts. If your objective is to enrich your own skill set, or support the development of your team through investment in training, so that their enhanced knowledge increases operational efficiency and contributes to your company’s long-term success, we are committed to providing outstanding development solutions. Full details of our comprehensive training programmes, which have been specifically created for the private equity & venture capital industry, follow. For further information or to book your place, please telephone the BVCA training team on +44 (0) 20 7420 1800 to discuss your needs. CPD points available on all BVCA programmes. Visit www.bvca.co.uk/training/cpd for details. • Use of case studies and participative break-out sessions to ensure skills can be directly applied • Courses for every level of experience: from foundation through to advanced • Highly participative courses to enable sharing of best practice and...
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...Journal of Business Strategy Business model innovation: coffee triumphs for Nespresso Kurt Matzler Franz Bailom Stephan Friedrich von den Eichen Thomas Kohler Article information: To cite this document: Kurt Matzler Franz Bailom Stephan Friedrich von den Eichen Thomas Kohler, (2013),"Business model innovation: coffee triumphs for Nespresso", Journal of Business Strategy, Vol. 34 Iss 2 pp. 30 - 37 Permanent link to this document: http://dx.doi.org/10.1108/02756661311310431 Downloaded on: 16 June 2015, At: 05:07 (PT) References: this document contains references to 19 other documents. To copy this document: permissions@emeraldinsight.com The fulltext of this document has been downloaded 25789 times since 2013* Users who downloaded this article also downloaded: Gabriela Alvarez, Colin Pilbeam, Richard Wilding, (2010),"Nestlé Nespresso AAA sustainable quality program: an investigation into the governance dynamics in a multi-stakeholder supply chain network", Supply Chain Management: An International Journal, Vol. 15 Iss 2 pp. 165-182 http://dx.doi.org/10.1108/13598541011028769 Claudio Vignali, (2001),"McDonald’s: “think global, act local” – the marketing mix", British Food Journal, Vol. 103 Iss 2 pp. 97-111 http:// dx.doi.org/10.1108/00070700110383154 Mark D. Uncles, Grahame R. Dowling, Kathy Hammond, (2003),"Customer loyalty and customer loyalty programs", Journal of Consumer Marketing, Vol. 20 Iss 4 pp. 294-316 http://dx.doi.org/10.1108/07363760310483676 Access...
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...University of Illinois at Urbana-Champaign College of Business Department of Business Administration BADM 449: STRATEGIC MANAGEMENT / BUSINESS POLICY (FALL 2015) Section J: Tuesday – Thursday 11:00 A.M. – 12:20 P.M. BIF 2041 Name: Shinjinee Chattopadhyay Visting Assistant Professor Office: 465 Wohlers Hall Office Hours: Tuesday, 2-3.20 pm (Or by appointment) Office Phone: 217-300-1033 Email: schattop@illinois.edu Website: Maintained on Illinois Compass 2g INTRODUCTION AND COURSE OBJECTIVES Strategic management deals with decisions that fundamentally influence the direction of the organization and effective implementation of the direction chosen. Strategic management addresses the organizational structure, resources & capabilities, and the strategic positioning of the organization to create, capture, and sustain competitive advantage. In addition to economic value creation, management also must make decisions concerning the distribution of this economic value across stakeholders. In BADM 449, you will develop your skills at: • Understanding how firms create, capture, and sustain competitive advantage; • Analyzing strategic business situations and formulating strategy; and • Implementing strategy and organizing the firm for strategic success. Success ultimately depends not only on the soundness of the formulated strategy, but also on effective implementation through appropriate organizational choices. This capstone business course focuses...
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...and management principles that current or aspiring managers can employ to cope with the challenges inherent in the implementation of rapidly advancing technology. The course presents fundamental knowledge essential to managing an information technology successfully within a larger organization. It considers strategic and operational issues, the significance of rapidly advancing technology, and human and organizational issues related to technology introduction and use. The course describes management systems and models of successful behavior that capitalize on opportunities and avoid the numerous potential pitfalls. LEARNING METHODOLOGY The learning methodology used in this course consists of lectures, class discussion, case analysis and discussion, homework, term paper, and exam(s). PRE-REQUISITES Graduate standing. COURSE OBJECTIVES The goal of this course is to provide students with an understanding of the issues and...
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...MGT 449 – Administrative Policy Determination Syllabus Semester: Fall 2012 Section Number 05 – Class Number: 2528 Class Meetings: Mondays and Wednesdays 5:35-7:00 p.m. ------------------------------------------------- Location: Centennial Hall – Room 2212 Instructor Dr. Kareem M. Shabana Assistant Professor of Management Contact Information Office: C. Wimberly Hall – Room 418B Email: kshabana@uwlax.edu Phone: (608) 785-6664 Office Hours Mondays & Wednesdays: 1:30-2:00 p.m. Tuesdays & Thursdays: 1:30-3:30 p.m. And by appointment ------------------------------------------------- ------------------------------------------------- Syllabus Revisions ------------------------------------------------- The instructor maintains the privilege to make revisions to this syllabus at his discretion. All changes and revisions will be posted on the course’s page on D2L. It is the responsibility of each student to keep abreast of all changes and revisions. Course Description Course Overview MGT 449, Administrative Policy Determination, is primarily concerned with the study of the determinants of overall firm performance. This study aims at answering the fundamental question of strategic management: Why do some firms perform better than others? The study of the determinants of overall firm performance is conducted through the examination of the relationship between the firm and its environment and the analysis of multifunctional problems that confront...
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...This article was downloaded by: [University of Derby] On: 16 May 2013, At: 01:31 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK Journal of Hospitality Marketing & Management Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/whmm20 Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model Hyun Jeong Kim a a School of Hospitality Business Management, Washington State University, Pullman, Washington, USA Published online: 30 Jun 2011. To cite this article: Hyun Jeong Kim (2011): Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model, Journal of Hospitality Marketing & Management, 20:6, 619-637 To link to this article: http://dx.doi.org/10.1080/19368623.2011.577698 PLEASE SCROLL DOWN FOR ARTICLE Full terms and conditions of use: http://www.tandfonline.com/page/terms-and-conditions This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will be complete or accurate or up to date....
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...Victoria, Australia Rosen College of Hospitality Management, University of Central Florida, Florida, FL, USA SHTM, Hong Kong Polytechnic University, Hong Kong, Hong Kong a r t i c l e i n f o Keywords: Burnout Occupational commitment Emotional intelligence Emotional labour Organizational citizenship behaviour Task performance Moderation a b s t r a c t This study examines how emotional intelligence and occupational commitment have a moderating effect on the relationship between emotional labour and its potential outcomes. Two acting strategies reflect emotional labour, namely surface and deep acting, with burnout and performance as the prospective outcomes. Burnout is operationalized into emotional exhaustion, depersonalization and diminished personal achievement; whereas performance is operationalized into task performance and organizational citizenship behaviour (OCB). The study investigates employee responses from several tourism and hospitality organizations in Florida, USA. The results show that emotional labour relates most positively to task performance and to burnout in the case of surface acting. Tests of moderation show that occupational commitment enhances performance outcomes by facilitating emotional labour strategies, and the prevalence of higher emotional intelligence amongst employees reduces burnout. These findings contribute to the literature on emotional labour by...
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...WEBSTER UNIVERSITY • WESTPORT, ST LOUIS, MO • GEORGE HERBERT WALKER SCHOOL OF BUSINESS & T ECHNOLOGY • BUSINESS DEPARTMENT BASIC FINANCE FOR MANAGERS BUSN5200 SU 2015 Section 07 3 Credits 06/01/2015 to 07/31/2015 Modified 05/20/2015 MEETING TIMES Thursday, 5:30 PM to 9:30 PM, Westport Campus CONTACT INFORMATION Mike Boland Email: michaelboland57@webster.edu (mailto:michaelboland57@webster.edu) Phone: 6362363636 DESCRIPTION Managers and human resources management professionals must be able to understand financial information contained in financial statements and reports. Line managers must be able to understand financial information contained in financial statements and reports in order to evaluate their unit's financial performance, to communicate clearly with other managers, and to apply financial information when making decisions. Human resources management professionals must understand financial statements and principles if they are to effectively assist line managers and be strategic partners with other business functions. This course will focus on the interpretation and use of basic financial information by nonfinancial managers, not on the production of financial statements and reports. (FINC 5000 cannot be substituted for BUSN 5200.) Requisites None OBJECTIVES OUTCOMES Outcome Expectation Students have a basic familiarity with the field of finance and an understanding of the financial goal of a business, and they have an appreciation for ...
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...months postdischarge, resulting in significant health care costs.2,3 Indeed, more than one million hospitalizations attributed to HF cost the patient and United States health care system over $27 billion a year.1 Hospitalizations related to HF are complicated by the aging process, comorbidities, and psychosocial concerns that affect successful management.2 In a study of patient outcomes post– hospital discharge, Naylor and colleagues4 demonstrated that the use of advanced practice nurses (APNs) was effective in improving outcomes for patients with HF. The feasibility of adapting this approach is limited, however; costs for home visits by an APN are high, a shortage of APNs employed in home care exists, and funding for home care has decreased with the Medicare Prospective Payment System.5 An alternative strategy for promoting self-management of HF is the use of electronic home monitoring (EHM). EHM is a form of telemedicine in which medical/nursing management interventions are provided to individuals at a distance from the health care provider.6 The primary objective of this pilot study was to examine the effectiveness of postdischarge telemonitoring by an APN on reducing subsequent hospital readmissions, emergency department (ED) visits, and costs and increasing the time between discharge and readmission among older adults with HF. Secondary objectives were to examine depressive symptomatology, quality of life, caregiver mastery, and social...
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...Campbell Systematic Reviews 2011:8 First published: 14 November, 2011 Last updated: 14 November, 2011 Search date: April, 2011 Dropout prevention and intervention programs: Effects on school completion and dropout among schoolaged children and youth Sandra Jo Wilson, Emily E. Tanner-Smith, Mark W. Lipsey, Katarzyna Steinka-Fry, & Jan Morrison Colophon Title Institution Authors Dropout prevention and intervention programs: Effects on school completion and dropout among school-aged children and youth The Campbell Collaboration Wilson, Sandra Jo Tanner-Smith, Emily E. Lipsey, Mark W. Steinka-Fry, Katarzyna Morrison, Jan 10.4073/csr.2011.8 62 24 August, 2011 Wilson SJ, Tanner-Smith EE, Lipsey, MW, Steinka-Fry, K, Morrison, J. Dropout prevention and intervention programs: Effects on school completion and dropout among school aged children and youth. Campbell Systematic Reviews 2011:8 DOI: 10.4073/csr.2011.8 © Wilson et al. This is an open-access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited. School dropout, school attendance, early school leaving, school failure Wilson, Tanner-Smith, and Lipsey contributed to the writing and revising of this review and protocol. Wilson, Tanner-Smith, Steinka-Fry and Morrison contributed to information retrieval and data collection. Work on this review was supported by the Campbell Collaboration...
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...IOSR Journal of Business and Management (IOSR-JBM) ISSN: 2278-487X. Volume 6, Issue 1 (Nov. - Dec. 2012), PP 16-25 www.iosrjournals.org Organized Retail in the Rural Markets in India 1 Surajit Dey, 2Dr. Sameena Rafat, 3Puja Agarwal 1 (Research Scholar, Department of management, CMJ University, India) 2 (Asst. Professor, IIPM, Lucknow , India) 3 (Management Faculty, Wisdom School of Management, India Abstract: Retail is a buzz word in today’s changing business environment. Different industrial sectors are in the phase of transition from conventional business models to innovative, market driven and consumer centric models. In India retail is not a new word, however the emerging formats of retailing are changing the entire scenario and posing tough challenges in front of Indian retailers. They are now designing customized retail products and services and targeting the untapped segment of the market. Presently, nearly 60% of the population resides in rural India and their retail requirements are partially met by the unorganized retail stores. This study is an attempt to explore the potential of rural retail market of India, accessing their needs for products and brands. The study also aims at developing a business model for the rural retail market in India. I. Introduction: Today Indian consumers are becoming very unpredictable. The consumer today, is richer, younger, eager to accept changes and more aspirational in his/her needs than ever before...
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...JSTOR archive indicates your acceptance of JSTOR's Terms and Conditions of Use, available at http://www.jstor.org/page/info/about/policies/terms.jsp. JSTOR's Terms and Conditions of Use provides, in part, that unless you have obtained prior permission, you may not download an entire issue of a journal or multiple copies of articles, and you may use content in the JSTOR archive only for your personal, non-commercial use. Please contact the publisher regarding any further use of this work. Publisher contact information may be obtained at http://www.jstor.org/action/showPublisher?publisherCode=cschool. Each copy of any part of a JSTOR transmission must contain the same copyright notice that appears on the screen or printed page of such transmission. JSTOR is a not-for-profit service that helps scholars, researchers, and students discover, use, and build upon a wide range of content in a trusted digital archive. We use information technology and tools to increase productivity and facilitate new forms of scholarship. For more information about JSTOR, please contact support@jstor.org. Cornell University, School of Industrial & Labor Relations is collaborating with JSTOR to digitize, preserve and extend access to Industrial and Labor Relations Review. http://www.jstor.org PARTICIPATION IN LOCAL UNIONS: A COMPARISON OF BLACK AND WHITE MEMBERS MICHELE M. HOYMAN and LAMONT STALLWORTH* This article compares the participation of black and white union members in their local unions. Using...
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...|[pic] |Detailed module outline | | |OB 401 E | | |Organisational Behaviour | DEPARTMENT : MANAGEMENT AND ORGANISATION PROGRAMMES: Advanced Undergraduate Transfer Credit, PGE2 INSTRUCTORS : Don MINDAY, coordinator Slava DMITRIEV Jean-Bertrand LEFEBVRE Sophie HENNEKAM -TREGUIER Inju YANG-McCOURT FORMAT : 3 hours weekly: 1 ½ hr. of lecture, 1 ½ hr. tutorial 2 tutorial groups will follow a weekend seminar format CREDITS : 5 ECTS credits PRE-REQUISITE MODULES: None LEARNING OBJECTIVES : This module is designed to prepare students for their future role as business managers by giving them a conceptual framework which should help them to more effectively understand, predict, and influence behaviour in organisations. It is complementary to the 1st year module "Management relationnel" and the 2nd year module "Cross-Cultural Management" LEARNING OUTCOMES : At the end of this module, each student will be able...
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