Lesson 3
Organizing
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Questions 1–20: Select the one best answer to each question.
EXAMINATION NUMBER
06042600
Lesson 3 / 66

1. A vertical division of labor is based on
A. the establishment of lines of authority.
B. the specialization of work.
C. the rotation of tasks.
D. improved efficiency through repetitive simple tasks.

2. Above all, an appropriate organizational structure helps to
A. manage competitors.
B. prevent behavioral issues among employees.
C. eliminate unethical scandals.
D. foster good performance.

3. Which one of the following factors is a negative aspect of groups?
A. Conformity
B. Norms
C. Groupthink
D. Cohesiveness

4. What term describes the principle by which groups working together can produce more than individuals working alone?
A. Synergism
B. Empowerment
C. Centralization
B. Empowerment
D. Scalar principle

5. The matrix form of organization is a
A. structure that results when staff specialists are added to a line organization.
B. way of forming project teams within the traditional line and staff organization.
C. form that consists of two core groups.
D. temporary network of companies linked by information technology.

6. Which one of the following tools includes the specific tasks and duties to be performed by an employee?
A. Job analysis
B. Job specification
C. Job description
D. Skills inventory

7. Which statement best defines the concept of empowerment?
A. Employees are promoted to higher levels of management.
B. Power is taken away from subordinates to increase managerial efficiency.
C. Power is spread equally among all levels of management.
D. Subordinates have substantial authority to make decisions.

8. Staffing activities have traditionally been provided by
A. line managers.
B. human resource departments.
C. production supervisors.
D. financial managers.

9. Which statement best defines the scalar principle?
A. Managers should concentrate on matters that deviate significantly from normal and allow subordinates to handle routine matters.
B. Employees should have one and only one immediate manager.
C. Authority in an organization should flow through the hierarchical chain of command from the highest to the lowest ranks.
D. Authority and responsibility must coincide.

10. Psychomotor tests are designed to measure
A. a person’s ability or capacity to learn.
B. an applicant’s ability to perform sample tasks required for a job.
C. a person’s strength, dexterity, and coordination.
D. a person’s personality characteristics.

Examination, Lesson 3
67
11. Which one of the following functions has the greatest potential for being outsourced?
A. Assembly
B. Human resources
C. Supervision
D. Maintenance

12. Which one of the following is the best definition of centralization?
A. A great deal of authority is delegated to lower levels of management.
B. Authority is spread out evenly among all levels of management.
C. Little authority is delegated to lower levels of management.
D. Full authority is granted to subordinate employees.

13. Which one of these statements best characterizes the contingency approach?
A. Nearly all situations can be handled well through a universal organizational structure.
B. The variables in a corporation shouldn’t affect its organizational structure.
C. Most situations are managed best by grouping jobs into related work units.
D. Different situations and conditions require different organizational structures.

14. Organic systems are characterized by
A. a rigid definition of functional duties and precise job descriptions.
B. a narrow division of work and specialized tasks.
C. somewhat flexible and informal job descriptions.
D. the ordering of control, authority, and communication in a hierarchical manner.

15. Reverse discrimination can best be defined as
A. prohibiting discrimination based on race, sex, color, religion, or national origin.
B. providing preferential treatment for one group over another in lieu of providing equal opportunity.
C. prohibiting the hiring of illegal aliens.
D. increasing access to services and jobs for persons with disabilities.

16. What is the major problem with a horizontal division of labor?
A. Jobs can become boring.
B. Tasks are constantly changing.
C. Jobs are too difficult for unskilled workers.
D. Tasks are time-consuming.

17. Which one of the following is a characteristic of a horizontal structure?
A. Employees are told what to do, not why they’re doing it.
B. Supervision is greater than it is with other structures.
C. Team performance is rewarded.
D. Customer contact with employees is minimized.

Examination, Lesson 3
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18. What type of departmentalization is most likely to be used in organizations that work around the clock?
A. Hybrid departmentalization
B. Shift departmentalization
C. Customer departmentalization
D. Functional departmentalization

19. The term group norms refers to the
A. informal rules a group adopts to regulate its member’s behavior.
B. degrees of attraction each member has for a group.
C. degrees to which members of a group accept the expectations of the group.
D. cohesiveness of a group.

20. The traditional view of authority is called the
A. Follett theory of authority.
B. acceptance theory of authority.
C. Barnard theory of authority.
D. formal theory of authority