HEADMASTER|BEAUTYMASTER
SIB50110 Diploma of Beauty Therapy

WAXING CASE STUDIES
ASSESSMENT TASK

Student name: TRAN NGUYEN PHUONG DUNG (TIFFANY TRAN)
Student ID: YRSBE44KPS

CASE STUDY 1:
A client comes into your salon for a waxing service. This client has never had any temporary hair removal treatments before. She is booked for a full leg, bikini and eyebrow wax. After the client has filled out the consultation card you notice that they have indicated that they suffer from eczema.

Question 1:
How would you prepare your client, your area and yourself according to relevant legislation and workplace policies and procedures? * Provide client with a full waxing consultation. * Since the client suffers eczema, may not process the full leg waxing service. If she has really dry, flatty skin, require her to exfoliate and moisturise for few days until carrying out the waxing. * For eyebrow wax, discuss with client about the desired shape. * Notice client about side effects would occur during and after waxing treatment and useful tips to avoid.

Question 2:
What safety procedures would you have to ensure that you follow? * Sanitation and the waxing product are very important. * Prior to waxing, the area of skin being waxed should be cleansed with a skin cleanser. * Remove unwanted hair * Wax must not be applied to broken skin or over an area where blood has been drawn. * Check for contra-indications. Test wax temperature on your inner wrist to ensure it is suitable for application * Apply a pre wax cleansing product to the area requiring waxing * Check the area to be waxed. Check the direction of hair growth and imprint the picture in your mind * For an eyebrow waxing procedure, the hairs should be brushed upwards and trimmed if necessary. The wax can then be applied in the direction of hair growth. To avoid unwanted hair removal, apply petroleum jelly to the hair that you do not want waxed.

Question 3:
How do you safely dispose of wax, wax product and other beauty products to minimize environmental impacts according to health regulations? * Recommend that wax is single use and disposed of after each use on a client * Remove wax using appropriate solvent for the type of wax * If wax is to be reused between clients the wax must be thermally disinfected * Wax applicators should be sterilised after cleaned.

Question 4:
How would you explain the hair growth process to your client, before the service, during the service and then after the service while ensuring you use your time effectively?

Question 5:
How would you evaluate eyebrow shape against client expectations and agreed treatment plan? * Before treatment commences, carry out a consultation. Discuss the shape and the effect that may be achieved. Consider such factors as age, the natural shape of the brow and fashion * If the client has thick, heavy brows, or if they do not have their brows shaped regularly, they should be encouraged to have them shaped gradually over a period of weeks, until the desired shape is achieved.

Question 6:
How do we adapt our service for their contraindication? Can we still do this service for them?
We can adapt the waxing treatment for client’s contraindication depending on what type so we can continue the service or have to stop. * Use of Accutane: not wax * Use of Retin A, Renova, Differin: not recommend to do wax * Contagious skin: wait for the condition to clear before waxing * Thin or fragile skin: may lead to infection * Use of steroid medication: not wax, cause a thinning of skin * Moles and skin tags: not apply directly over * Abrasions, bites, broken skin, bruises: avoid waxing the affected areas until healed * Varicose veins: no wax over the affected areas

Question 7:
What adverse effects may occur during the treatment? Also what would you need to make your client aware that may occur after the treatment in regards to adverse effects? * Some side effects may occur during the waxing treatment: * Red skin * Pimples * Ingrown hairs * Pain induced * Change in skin colour * Bruising * These adverse effects should be noticed to customer during the consultation before the treatment. Useful tips are given to client to avoid these side effects of waxing: * Not exposure under sunlight at least 24 hours after waxing. * Not wear tight clothes * Apply cold compresses, ice packs in case of irritation or redness * Avoid waxing treatment if client use Vitamin A for acne or any other medication or client’s skin is burnt, infected, broken or irritated.

Question 8:
How would you know how much time to allow for your client’s treatment and in what sequence you would carry out the service? * Depending on the body part and the density of the hair growth, your waxing appointment will take between one hour and one hour and a half.

Question 9:
How would you calculate the cost of these treatments? * The cost is including for full leg, bikini and eyebrow waxing service. The cost is marked and agreed with client before the treatments * Addition cost such as after care productions is added based on customer’s need. * A discount can be applied due to the combination services

Question 10:
What aftercare advice is necessary to inform your client’s about? Including homecare advice, product recommendations and rebooking your client referring to the treatment plan? * Skin may be more susceptible to irritation or infection for up to 48 hours after a waxing procedure, so clients should be advised that they should: * Cleanse skin using mild ph skin wash products (recommend: tea tree body wash) * Drink a plenty of water * Moisturize skin daily * Exfoliate regularly (recommend: synthetic exfoliating mitts or gloves) * Use recommend ingrown hair products for problem areas. * Do not swim or have a spa bath or over exfoliate * Do not wear tight clothing such as jeans, tights and leotards, because they may cause excessive perspiration * Do not shave or use a deodorant on the waxed area * Product recommendations: * Moistures * Hair retardants * Remedial products * Rebook waxing treatment for another 4-6 weeks

CASE STUDY 2:
A regular client comes in to see you for advice on an eyelash tint service. She has had many treatments before but would like to try something new. She happens to mention that she used to have lash tints years ago but stopped due to that fact that her eyes felt a little sensitive afterwards. She remembers the name of the other tint brand as Belmacil and tells you that the lash tints she used to have been much less expensive and confirms with you that you use a different product range for tinting. You tell her the product you use is Refecctocil.

Question 1:
How could you ensure that your client will not have an allergic reaction to your lash tint? * The patch test involves a small amount of tint will be applied either behind your ear or on the inside of your elbow. * A tint test may need to be repeated if you have not had any eyelash or eyebrow tinting for a period of time or if your health has changed. * Two responses to the skin sensitivity test: * A positive result is recognized by irritation, swelling or inflammation of skin – do not process the treatment * A negative result produces no skin reaction – may process with the treatment

Question 2:
What product knowledge and advice could you offer this client? * Refectocil products are NOT tested on animals * Skin Sensitivity Test/Patch Test is necessary * There are 10 different colour shades of the products for tinting eyelashes and eyebrows or for lightening eyebrows. Before tinting discuss with the client their wishes and expectations. * If client wear contact lenses, be sure to take them out before the procedure. You can reinsert them the next day. If client’s eyes are especially sensitive, have some saline or lubricating eye drops to rinse eyes afterward. * The results of permanent tints can last from one to three months. To make tint last longer, avoid using exfoliating alpha hydroxyl and glycolic acid cleansers, which can strip colour from brows, around eyes.

Question 3:
How do you identify a normal response or determine an irritation/trauma in a lash service * Eye irritation/trauma: slight burning and stinging that often goes away once the eye begins tearing in response to the irritation

Question 4:
What action would you take if a reaction did occur? * Remove tint immediately from the eye area, using clean, damp cottonwool pads in an outward sweep * After all excess tint has been removed, carefully flush the eye with clean water. Repeat until discomfort has been relieved * Apply a cool compress to cool and soothe the eye area

Question 5:
How would you tactfully address a reaction with your client and refer them to a medical professional without diagnosing them? * If there is a noticeable sensitivity of the eye tissue after lash service, recommend that the client does not receive the treatment again and she should seek for medical professional treatment.

Question 6:
How would you explain the different of the two tint brand and why your lash tints are more expensive? * Belmacil Brown #3: Is a deep rich chocolate brown and is great for tinting dark brunettes – also has great coverage on grey hairs. Be careful when using this shade as it is a rich dark chocolate tone and results are quite dramatic * Refectocil Natural Brown #3: Is a true natural warm brown and is suitable for medium to dark brunettes – it has a much warmer tone and is not too dark. It can be mixed with light brown for a softer shade that looks even looks beautiful on warm blondes. Definitely a safe bet for most eyebrows.

Question 7:
What are some causes of skin reactions in regard to lash and brow tinting? * Eyelash and brow tints and dyes have caused reactions such as granulomas (small areas of inflamed tissue) or contact dermatitis (a rash)

Question 8:
Could the reaction have been cause by an expired product? To help put your client at ease, how would you explain to a client the shelf life, storage requirement and use-by-date of the products you use in the salon? * The expiry dates on face creams and cleansers aren’t always printed in date form. Instead, each bottle of cleanser, moisturiser etc. has a symbol displaying a small opened jar and the number of months followed by M (meaning month). This is the ‘period after opening’ (PAO) symbol on the packaging. * The storage recommendations outlined for individual products in the following chart, store all nail products upright to prevent leakage. * Example: Refectocil * Shelf life: 1 year * Storage: Store packages of this product in a cool place, preferably below 22°C. Make sure that containers of this product are kept tightly closed. Make sure that the product does not come into contact with substances listed under "Incompatibilities" in Section 10. Some liquid preparations settle or separate on standing and may require stirring before use. Check packaging - there may be further storage instructions on the label. Use or dispose of product within 12 months of opening * Disposal: Dispose of small quantities and empty containers by wrapping with paper and putting in garbage. For larger quantities, if recycling or reclaiming is not possible, use a commercial waste disposal service

REFERENCES: * Victorian Government Department of Human Services, Melbourne, Victoria. 2004. Health guidelines for personal care and body art industries. [ONLINE] Available at: http://www.health.vic.gov.au/ideas.

* Environmental Health Directorate, Department of Health, Western Australia. 2006. Advice for the Beauty Therapy Industry - Public Health. [ONLINE] Available at: http://www.public.health.wa.gov.au/.

* Lorraine Nordmann, 2014. Beauty Therapy: The Foundations: The Official Guide to Level 2 NVQ. 6th Revised edition Edition. Cengage Learning Vocational.

* Lydia Sarfati. How to Perfect the Waxing Experience for Your Clients. [ONLINE] Available at: http://www.dermascope.com/hair-removal/how-to-perfect-the-waxing-experience-for-your-clients#.VtLWr-bMggh

* Refectocil. 2016. Tips and Hints. [ONLINE] Available at: http://www.refectocil.com.au/tips-and-hints.html.