...· Click on Video Series on the left-hand side. Write, individually, a 1-page reaction to the small-group dynamics demonstrated in the video. From a communication perspective, what went wrong? How could the members have handled the situation differently? Post your reaction in your Learning Team forum. Review and comment on the reactions of each team member. Identify common observations. Analyze, as a team, the small-group dynamics demonstrated in the video by considering the following: · The scope and functions of the small group within the organization, such as idea generation, event planning, process or creation, evaluation, and quality control · The effectiveness of each member’s communication styles. What are the opportunities for improvement? · The type of leadership within the small group, such as fixed, rotational, or ad hoc · How the group leader and members communicate during group meetings · Communication obstacles, such as groupthink tendencies, credibility issues, and insufficient listening Refer to this week’s readings to inform your analysis. Create a group training presentation based on the communication deficiencies displayed in the video. Your training plan may be in the format of your choice. · You may choose a 15- to 20-slide Microsoft® PowerPoint® presentation with speaker notes, or an equivalent multimedia program or technology application, such as...
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... | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hynes, G. E. (2011). Managerial communication: Strategies and applications (5th ed.). New York, NY: McGraw-Hill....
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...and Professional Health Communications Paper By wandacasby | Personal and Professional Healthcare Communication Wanda Casby University of Phoenix HCS 350 Health Care Communication September 20, 2010 Ana M. Cinco, MSN, RN, CNS In today’s world, effective communication is an essential component of life. It is a mean for expressing thoughts, feelings, opinions, and concerns. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. When good communication is missing, health professionals can misunderstand or be ignorant of patient’s needs and expectations; furthermore patients may not understand their rights and the choices available to them” (University of Wolverhampton, 2007). The purpose of this paper is to provide information on healthcare communication and how effective personal and professional healthcare communication can affect other healthcare professionals, clients, and patients. In addition, this paper will provide information on how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. And finally, theories and principles of therapeutic communication in the health care setting will also be explained. “Healthcare communication is concerned with the application of communication concepts and theories...
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...Complex Challenges and The New Leadership Leading is more complex and requires new approaches, new mindsets and new skills. The context, the landscape of leadership, is changing for a number of reasons - complex challenges, increased expectations, technology.There are 4 requisite skills for leaders of the future:Leading employees. * 1: Leaders “delegate and develop”. * They are willing to delegate important tasks and decisions. This is done as an effective management technique, but more importantly, as a means to develop employees. Providing challenge and opportunity builds skill, experience, and confidence. As a result, effective leaders surround themselves with talented + and patiently listen to concerns.Managing change Effective leaders are skilled at facilitating organizational change and overcoming resistance. They do this in 4 important ways:1: By “being a role model”. Leading change by example sets the tone and pace for others. Effective leaders approach change in a positive and realistic way. Effective leaders are skilled at facilitating organizational change and overcoming resistance. They do this in 4 important ways: * 2: By “adapting”. * Leaders are flexible, adapting plans as necessary. This includes adjusting management or leadership style to changing situations. * 3: By “including others”. * Leaders involve key people in the design and implementation of change. Aware of the impact change can have, they take into account people’s concerns. *...
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...Effective Communication Miguel Munguia Professor Shelly Taylor Bus 100 June 6, 2014 Though most people may not realize it we as a society communicate effectively on a daily basis. Whether it’s in an office meeting, or intently listening to a college football game on the radio. We all use communication in different ways and rarely take the time to think about how they can affect the outcome when used properly or inefficiently. The best way to convey my thoughts is by an example, when proper communication was used we were able to effectively resolve matters within the work place. During work hours my coworkers as well as supervisor have two weekly meetings to discuss changes in business that would greatly increase communication to our clients. Each meeting is held for 20 minutes to go over updates on important products and services being offered that month. By having these meetings we are able to determine, based on the communication that we have had with the clients, the best product or service tailored to their situation. Not only does it help hearing about live examples from my fellow coworkers, it also works both ways, in case they ever find themselves faced with the same dilemma while speaking with a client. We all know that in order to provide the best service we need to maintain constant communication over new products, services, changes in our systems and equipment. Doing so by keeping the customer wants and needs above all else, which can be easily done by sharing...
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...PROBLEM ANALYSIS: CLASSIC AIRLINES Problem Analysis: Classic Airlines Judith Judson University of Phoenix Problem Analysis: Classic Airlines To launch a successful marketing campaign, a company must evaluate all environmental factors must formulate proper implementation procedures. Much of the focus must be in planning to prepare the company for unexpected outcomes, mitigate identified risks, and control the timeframe and budget as much as possible. Classic Airlines is a company with an extensive history of success; however, the company has recently encountered difficulties in their progression toward an effective customer service and marketing campaign. Classic Airlines faces the possibility of failure and possibly bankruptcy if their key project is does not overcome obstacles. It is critical that Classic Airlines regain their position as an industry leader in the market, increase revenue and profits, and create positive, lasting relationships with customers. To achieve this, Classic must enter into a new realm of marketing to meet a growing demand from customers and compete effectively in value and pricing. Describe the Situation Classic Airlines is the world’s fifth largest airline. Classic Airlines commands a fleet of more than 375 jets that serve 240 cities with more than 2,300 flights daily. In the 25 years since inception, Classic has grown to be an impressive organization with 32,000 employees, and last year earned...
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...build a trusting relationship. And business is consistently more negative about IT‘s ability to communicate effectively than IT is. In fact, even while IT collaboration is improving, business‘s assessment of IT‘s communication skills is declining. While much attention has been paid to organizational alignment between IT and business (e.g., governance, structure) very little has been paid to the nature and impact of the social dimension of alignment, a big element of which involves communication. To explore the business and interpersonal competencies that IT staff will need in order to do their jobs effectively over the next five–seven years and what companies should be doing to help develop them, the authors convened a focus group of senior IT managers from a variety of different organizations. This paper documents the results of this discussion, integrating them with findings from the research and practitioner literature. It begins by characterizing the state of communication in the business–IT relationship and why ―good communication‖ is becoming increasingly important. Then, it explores what is meant by ―good communication‖ in this relationship and looks at some of the inhibitors of effective communication between these groups. Finally, it discusses the key communication skills that need to be developed...
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...Richard Dana Associates (RDA) was brought in by the owners of a family-owned business with complex relationship issues at a time preceding an anticipated leadership transition. Following individual and group coaching sessions, RDA was able to help the leadership separate personal issues, and codify practices through formal policies to allow the leadership group to focus on business issues without personal complications. At the end of RDA's engagement, the client was well-positioned to begin developing a transition plan. Bob, founder, CEO, and owner of a 20-year-old, closely-held business, hoped to groom his 30-year-old son, Jack to take over the business in the next five years. The firm was currently co-run by Betty, the COO and Operations Manager. She was a longtime employee of the firm, and also had been Bob's life partner for most of that time. Both Jack and the firm were at a critical juncture, if Jack and the firm did not make a mutual commitment to each other in the next year or so, Jack would likely pursue alternative career options, closing a window of opportunity. And yet Jack was not privy to many of the decisions and financials underlying the company information that would allow him to make an objective decision about his future role in the firm and no plan existed to manage the transition. Jack and Bob's personal relationship had grown estranged, and both prone to intense emotional responses to work and personal issues. In addition, Betty felt that Jack...
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...Richard Dana Associates (RDA) was brought in by the owners of a family-owned business with complex relationship issues at a time preceding an anticipated leadership transition. Following individual and group coaching sessions, RDA was able to help the leadership separate personal issues, and codify practices through formal policies to allow the leadership group to focus on business issues without personal complications. At the end of RDA's engagement, the client was well-positioned to begin developing a transition plan. Bob, founder, CEO, and owner of a 20-year-old, closely-held business, hoped to groom his 30-year-old son, Jack to take over the business in the next five years. The firm was currently co-run by Betty, the COO and Operations Manager. She was a longtime employee of the firm, and also had been Bob's life partner for most of that time. Both Jack and the firm were at a critical juncture, if Jack and the firm did not make a mutual commitment to each other in the next year or so, Jack would likely pursue alternative career options, closing a window of opportunity. And yet Jack was not privy to many of the decisions and financials underlying the company information that would allow him to make an objective decision about his future role in the firm and no plan existed to manage the transition. Jack and Bob's personal relationship had grown estranged, and both prone to intense emotional responses to work and personal issues. In addition, Betty felt that Jack...
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...determined that many of the existing leads, who are Financial Advisors, are not being contacted and so therefore potential new business and new relationships are being missed. Upper Management has decided to institute a major organizational change in the form of creating smaller territories for existing wholesalers and hiring new, inexperienced wholesalers with the objective that there will be more effective penetration and an increase in business. The key stakeholders who will be involved are all employees, management and shareholders. The stakeholders with the most significant impact will be the existing internal and external wholesalers and the training department staff. These departments will have challenges such as maintaining current business while finding new business, hiring new people will create challenge for the managers and the training department. The existing wholesalers will need to restructure their business which will meet with resistance. This paper will address the change management approach, recommended action steps as wells as overcoming various obstacles in order to effect the change and increase the effectiveness of the organization as well as increase market share. The key steps which will be taken to implement this organizational change will be to follow Kotter’s Eight Steps for Leading Organizational Change. (Kinicki & Kreitner p. 407) Kotter’s steps for change make the most sense for implementing steps in an organized manner. As Kotter’s research...
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...cultures, it is important to communicate effectively. In order to do so there are skills that should be adapted. An “integral part of developing diversity consciousness is developing diversity skills” (Bucher, 2015, p.37). Bucher states that the five skills essential to success at work are speaking, solving problems, taking initiative, ability to relate to others and teamwork. Being a diversity conscious leader means being well versed in the skills listed above. Teamwork is important for many reasons. Companies are “turning to teams to solve problems and create better products and services” (Bucher, 2015, p.44). Cross-Cultural Communication Why do you agree or disagree that leaders must communicate inclusively in a multicultural world? In preparing your response, consider: What barriers to successful cross-cultural communication exist? What skills do...
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...Organizational Change If you are a business leader today there is one thing that constantly runs through your mind, “How can we continue to succeed and grow.” In today’s society it has become harder and harder to accomplish such a task. The world is ever changing and it does so in a pace that is far more rapid than that of 20 years ago. Business leaders know that change is inevitable, but where the problem lies is how to manage the change in a way that will allow for continued growth and success, but at the same time they want to be able to do so with as little stress as possible to the employees. There are hundreds of ways to make changes in an organization, and plenty of people out there pitching their ideas as the best. It is up to the business leaders to find a technique that will best suite their needs as an organization, a technique that will give them the results they are looking for, this is the case with General Motors. General Motors is made up of four different auto makers (Buick, GM, Pontiac and Chevrolet) and each one runs independently from the others. GM decided that having four independently ran divisions, which competed against one another was more costly than beneficial and they searched to find a way to change this for the better. ...
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...Strayer University CIS 348 – Information Technology Project Management Dr. Hammad Elbedour July 20, 2016 The Role of Project Managers Project management discipline is how things are setup for planning, organizing, motivating, and controlling what is around you to achieve a goal set forth. Many projects are defined with a beginning and end that is sometimes held up by time- constrained along with constrained by funding as well as deliverables. Meeting these goals and objectives usually bring about change that are beneficial values. How the nature of the project stands up to business operations that are repetitive, permanent activities which produce products for services. The system is different which requires the development of technical and management skills. One of the top industries that is in high demand for project management is the health industry. As someone who previously worked in the health industry, this gives me the knowledge to know that this is a continuous growing and evolving industry. The complexities of an effective health industry is made up of: material supply, supply chain network, operations management, outside resources for customers, recruitment teams, IT teams, technical teams, hospital networks, ambulances, and police, etc. The future growth of the aging population makes this industry one of the best for project managers. According to the U.S. Department of Health and Human Services, the population of forty million...
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...Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS Gap Analysis: Global Communications University of Phoenix MMPBL/500 David Rollins May 17, 2010 In the last three years Global Communications has faced declining stock prices that have shaken stockholder confidence in the company. Increased competition from the cable industry and their inability to update systems and processes with new technology and contributed to their decline. Global Communications must identify future trends and threats if they want to increase market share and gain a competitive advantage. Gap Analysis: Global Communications In response to the external threats from competitors Global Communication has re-evaluated their current business model and has embarked on a new strategic plan. Whereas this new course may lead them to regain market share they failed to recognize the value of their long term workforce. Global Communications has to take action and respond to the external threats in the telecommunications industry if they are to remain competitive. Whereas these changes may bring success they are full of challenges. Examples of these challenges include implementing the new strategies so they succeed in improving the company’s current position in the telecommunication industry and effectively deal with pending litigation from the Union who strictly opposes the outsourcing of call centers to Ireland and India as this will contribute to laying off employees in the United States. The corporate...
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...me in succeeding in my career. The first graduate attribute is effective communication skill. Good communication skills help us to present our points and messages in the most convincing way. Firstly, we have to speak proficiently together with gestures, good posture, movement, and good control of our voice because it would help us to convince people easily. Speaking without moving our body or in a monotonous voice will result in a boring presentation and thus, people will find it hard to focus on what we are saying. Effective communication skills also gives clarity which will prevent misunderstandings that lead to arguments. With this skill, our messages will be simple, direct and easy to be uunderstood. Next, accountants have to present to the company’s owners and shareholders every now and then, regarding the company’s financial performance. With effective communication skills, they will feel confident with my work. If I cannot communicate effectively, I will find it difficult to present about the company’s performance and I will also be unable to answer their questions regarding the company’s financial matters. Besides, information technology skills are indeed important in this modern world. We have to learn how to make full use of information technology such as power point slides, e-mails, internet, mobile applications and video calls. These information technology can be used to reinforce communication and enhance people’s understanding of what we are trying to tell...
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