...Pharmacy Service Improvement at CVS MQM 227 – Operations Management 1. Background information & Main Problem Background information The first “Consumer Value Store”, or CVS opened in Lowell, Massachusetts in 1963 with rapid growth naturally and with acquisitions. By 2002 CVS had $24.2 billion in revenue, increasing revenue by 37 percent in just 4 years. This increase in revenue can be attributed to the increase of pharmacy members, which reached 29.5 million pharmacy members by the start of 2000. This has put them as one of America’s largest retail stores with 4,000 stores. Along with the rapid expansion, CVS established Pharmacy Service Initiative (PSI) to comprehend customer service issues. The PSI had spent months in July of 2002 to discover problems that were occurring in their stores. The team identified 67 problems, with 67 solutions. PSI established what would make their customers unhappy for example, anything affecting customer waiting periods and anything affecting safety. PSI also found that many customers find it difficult to switch pharmacies and customer defections were hampering growth, but in 2000 when the customers switched it contributed to $2.5 billion in lost revenue. Defining the main problem or issue The main problems and issues that the Pharmacy Service Initiative, PSI, was able to find in their CVS pharmacy’s occurred in their five step prescription fulfillment process. The five steps include: Drop-off, Data Entry, Production, Quality...
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...Management and Leadership Topic: Research Paper 3 on CVS CAREMARK CVS Caremark is a company which considers helping mankind on their way to have better health. Their leaders have undertaken such operations which are environmental friendly, carbon reducing goals, engaging colleagues, customers and other stakeholders. Their leaders have been able to strategies in such a manner that they have been able to create a combination of health care services that provide great solutions from planning a pharmacy design to vital delivery of products and services to their customers. As they have a very good leader (CEO) Merlo Paints they have developed such capabilities that includes industry which are leaders in clinical and health managing programs, speciality in pharmacy expertise, excellent customer services and leaders in retail clinics. Leader’s behaviour is influenced by the internal and external constraints which interact with each other and with the leader’s personality and skills. Sometimes severe situations also arise when the leaders are only a figurehead who is unable to implement any strategy or policies to make changes. Internal constraints are those in which CEO’s discretion is influenced by the factors which are internal to the organizations, whereas external constraints are those which includes the organizations primary product and services and the type of market in which the firm operates. The CEO of CVS Caremark takes initiatives in the political processes which...
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...bad thing as what you look for within the sector can meet your requirements of: . Greater responsibility . Increased communication responsibility . Exposure to clients, customers etc . More money . A motivated team environment 1. The agencies I also like to engage with a few agencies within the sector where I am looking to move or the sector I have experience in. You MUST go and register with the following. I good idea is to use agencies that have a specialist IT desk but that also recruit into different sectors. This means that they can talk to you about different opportunities across a number of different sectors and will have multiple relationships. 1.1 Hays IT Address: Birmingham St Philips House, 4 St Philips Place,,Birmingham, B3 2SL tTelephone: 01212 301455 fFax: 0121 200 2598 eEmail: birmingham.it@hays.com • Hays Information Technology 0.50 miles . Well known throughout the sector . Work not only in IT market but 15 other sectors (they would be able to offer you roles in different markets) . Produce market data regularly on salaries and paid .Decent reputation . Large national agency Web: http://www.hays.co.uk/job/it-jobs/index.htm Task: firstly look through their website and note down roles you are interested in, salaries which meat your expectations and any 'dream roles' you would love to get. Do not yet apply online, call Hayes and ask to speak to a consultant within IT. You WANT a registration BEFORE they send your CV out...
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...– 002 February 25, 2014 Essay 2 CVS Caremark Steven Graham 1834-5319 Background and Introduction of CVS Caremark Decision On February 5th CVS Caremark announced that they would cease the sale of cigarettes and other tobacco products in its stores. This measure is scheduled to begin by October 1, 2014. Once this action is taken, CVS Caremark will be the first national pharmacy chain to drop the sale of tobacco products. The President and CEO of CVS Caremark, Larry Merlo, stated the following, "Ending the sale of cigarettes and tobacco products at CVS/pharmacy is the right thing for us to do for our customers and our company to help people on their path to better health." Tobacco sales represent $2 billion in annual revenue for CVS Caremark. This is causing many to question if this is a good move for CVS Caremark. Analyzing this Decision with Respect to Key Stakeholders It seems crucial to analyze the aforementioned decision with respect to three key stakeholders. The stakeholders that will be analyzed are CVS Caremark employees, shareholders, and customers. This is not an exhaustive list of stakeholders, but it represents fundamental primary stakeholders. Employees of CVS Caremark have a significant stake in the company’s decision to drop the sale of tobacco products. Some employees may fear the significant profit loss that this decision represents. This fear would likely be compounded by the lack of details that CVS Caremark has provided on how they will...
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...Distribution CONTENTS INTRODUCTION 3 UNIT 1 4 BUSINESS COMMUNICATION SKILLS 1.1 THE IMPORTANCE OF COMMUNICATION: 1.2 BARRIERS TO COMMUNICATION 1.3 OVERCOMING BARRIERS 1.4 TEN COMMANDMENTS OF EFFECTIVE COMMUNICATION 1.5 NON-VERBAL COMMUNICATION 1.6 VARIETIES OF NON VERBAL COMMUNICATION 1.7 OMMUNICATION PRINCIPLES: 1.8 USING COMMUNICATION NETWORKS 1.7 FACE TO FACE COMMUNICATION UNIT 2 16 PRINCIPLES OF COMMUNICATION 2.1 CLARITY 2.2 COMPLETENESS 2.3 CONCISENESS 2.4 CONSIDERATION 2.5 COURTESY 2.6 CORRECTNESS 2.7 THE PURPOSE AND VALUE OF COMMITTEES UNIT 3 26 EFFECTIVE MEETINGS 3.1 TYPES OF MEETING 3.2 VIRTUAL MEETINGS 3.3 PLANNING A PROBLEM SOLVING MEETING 3.4 SETTING AN AGENDA UNIT 4 32 DEVELOPING THE PRESENTATION 4.1 INTRODUCTION 4.2 ANALYSING THE SITUATION 4.3 ESTABLISHING A PURPOSE 4.4 DEVELOPING THE THESIS 4.5 ON GIVING A SPEECH 4.6 PROFILE OF A GOOD SPEAKER 4.7 PLANNING TO SPEAK UNIT 5 41 THE ART OF WRITING 5.1 WRITING WELL 5.2 MEMOS & LETTERS 5.3 THE BUSINESS LETTER 5.4 E-MAIL 5.5 WRITING FOR EMPLOYMENT 5.6 TYPES OF CVS 5.7 ELECTRONIC CVS 5.8 JOB APPLICATION LETTERS 5.9 REPORTS BIBLIOGRAPHY 67 INTRODUCTION Welcome to the next module of your course of study in commerce. The purpose of the this module is to familiarize you with some key issues underlying the notions of communications – a very important aspects of any successful business. The first...
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...CVS Caremark What is Really Going On Before we get to the major concept presented by Chapter 2, we must define one of the main contributors to the concept, whistleblowers. Whistleblowers are people who decide to report unethical or illegal activities, usually activities under the control of their employers. According to Halbert and Ingulli, “What unites all whistleblowing is the urge to bring a disturbing situation to light, the urge to bring about some corrective change” (Halbert & Ingulli, 2012, p. 46). This brings us to the concept highlighted in Chapter 2, loyalty to the company, and their views on employment-at-will and their rules for and against whistleblowing. Looking at CVS’ policies and Caremark’s Code of Conduct, and I quote, “A provision of the Deficit Reduction Act of 2005 requires CVS Caremark to provide its colleagues, and certain contractors and agents, with information regarding the federal and state false claims acts, whistleblower protections and CVS Caremark’s process for detecting and preventing fraud, waste, and abuse.” The protections that are said above include “protecting the employee involved in whistleblowing from being laid off or fired by the company, demoting from their current position, denying any overtime or promotion, disciplining in any way, failure to hire or rehire, intimidation and threat-making, delaying any chance for promotion, and reducing pay or hours,” (OSHA, 2013). This code of conduct in the policy itself shows that CVS takes...
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...275 2829 For opening times see website. Write a great CV... from scratch ` This publication is available in alternative formats on request. Enquire at the information desk or email careers@manchester.ac.uk Last Updated: September 2008 www.manchester.ac.uk/careers Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Introduction ................................................................................................ 2 What are employers looking for? .................................................. 2 What do you have to offer-where is the evidence? ........... 3 CV types Content .................................................................................................... 5 6 ....................................................................................................... Presentation ............................................................................................. 8 Important mistakes to avoid ......................................................... 10 Words which make an impact ................................................... 13 An example of a chronological and skills based CV .... 14 Check your CV ..................................................................................... 18 Further help .......................................................................................... 18 1 1. Introduction It is easy to produce a good generic CV that is a basic summary of your experiences. Recruiters...
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...REV: OCTOBER 20, 2006 Pharmacy Service Improvement at CVS (A) Flum looked at Betses. “You told us it was bad, but this bad?” “I told you there were service issues in our pharmacies. But I have to admit, even I didn’t know the whole story.” “So what do we do about it?” “Well, we can’t have 67 solutions for the 67 problems we identified,” Roberts said. “Definitely not,” Grossi agreed. “But do you have an idea what we should do? If you erased that whiteboard and grabbed a pen, could you draw the ‘right’ flow chart for pharmacy operations?” “Actually, I think I could come pretty close. And I think my flow chart would look a lot like both of yours. I’m just not sure which parts of it would be easy to implement and which would be tricky. Mitch, you know these places better than anyone—what kinds of changes would make them really unhappy?” “Anything affecting safety. Everyone—not just the pharmacists—is a fanatic about making sure we fill prescriptions accurately and watch out for the health of our customers. So for example if we said, ‘In the interests of efficiency we want to have the system spit out fewer alerts about drug-drug interactions,’ we would get killed. The pharmacists would march us right out the front door of their stores and tell us never to come back. And I wouldn’t blame them.” Do “Got it. What else?” ________________________________________________________________________________________________________________ Professor Andrew F. McAfee prepared...
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...while working for Apple and the type of job related tasks they will have to complete while working for Apple. Apple’s job description will also contain other important information such as; the working hours, Salary, and the location of the job . This information is vital to a potential employee as they will need to know if they are able to meet the required hours for the job, if the job location is suitable for them, and if the salary of the job satisfies them. Apple will also use a person specification; this is a statement of what type of person Apple believes will be suitable for the job. For example, if the job requires an employee to be behind the till dealing with customers then the person specification will probably state that the employee must have good communication skills in order to communicate successfully with customers. It will also require the applicants qualifications and personal skills E.g. Motivational skills, honest individual, team player , reliable individual ..These are all things that Apple believes could benefit the business. When an applicant is applying for a job at Apple they will need to submit a form of Curriculum Vitae alongside a job application. A ‘Curriculum Vitae’ is known as a brief account of someone’s education, qualifications and previous occupations (Oxford Dictionary). A CV (Curriculum Vitae) will include the applicants personal details (name, address, Email) , these personal details are generally used as contact...
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...PHRM KÁTIA VASCONCELOS TABLE OF CONTENTS INTRODUCTION RECRUITMENT FUNNEL PHASE 1 - CV REVIEW PHASE 2 – PHONE INTERVIEW PHASE 3 - FACE TO FACE INTERVIEW PHASE 4 - COMPLETE ONLINE QUESTIONS PHASE 5 - PREPARE TASKS PHASE 6 - LINE MANAGER INTERVIEW PHASE 7 – MEDICAL EXAMS PHASE 8 – JOB OFFER COSTS AND TIME INVOLVED PHASE 1 – CV REVIEW PHASE 2 – PHONE INTERVIEW PHASE 3 – FACE TO FACE INTERVIEW PHASE 4 – COMPLETE ONLINE TEST PHASE 5 – PREPARE TASK PHASE 6 – LINE MANAGER INTERVIEW PHASE 7 – MEDICAL EXAMS PHASE 8 – OFFER TIME LINE FINAL CONCLUSIONS – OUTSOURCING? 3 5 5 5 6 7 7 8 9 9 11 11 12 12 13 13 14 14 14 17 ERROR! BOOKMARK NOT DEFINED. 2 INTRODUCTION The following assignment has the main objective to design a recruitment process for Harrods, a British institution operating for 162 years. With a unique reputation Harrods is associated with Britain, Luxury, Sensation and Service. In order to keep the standards of the organization...
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...Transmercial. 1340 Tully Road, Suite 306-307 — San Jose, CA 95122-3055 — (408) 288-5500— (408) 288-5533(F)- © Transmercial. 2010 transmercial Commercial Real Estate Investment www.transmercial.com 3RD QUARTER 2010 Newsletter VOLUME 5 ISSUE 1 Walgreens, CVS or Rite-Aid: Which Tenant Is Best in 2011? By David V. Tran There are 3 major drugstore chains in the US: Walgreens, CVS, and Rite Aid. Below are some key statistics about the 3 major drugstore chains as of July 2010: 1. Walgreens ranks #1 with market cap of $29.33 Billion, $66.25 Billion in revenue, and S&P rating of A+. According to Walgreens, 75% US population lives within 3 miles from its stores. On Oct 1, 2009, Walgreens opened its 7000-th store in Brooklyn, New York. In April 2010, it acquired 258 Duane Reade drug stores in New York Metropolitan area. 2. CVS ranks #2 with market cap of $42.09 Billion, $99.1 Billion in revenue (CVS revenue alone is less than Walgreens if revenue from its Caremark group is taken out), and S&P rating of BBB+. CVS opened its 7000-th store in Little Canada, Minnesota on October 5, 2009 and currently operates 7025 drug stores. 3. Rite Aid ranks #3 with market cap of $869 Million, $25.53 Billion in revenue, 4780 drug stores and S&P rating of B-. Investors purchase properties occupied by these drugstore chains for the following reasons: 1. The drugstore business is very recession-insensitive. People need medicine when they are sick, regardless of the state of the economy. Both...
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...------------------------------------------------- Contents 1. Step one: Understand why a covering letter is important 2. Step two: Draft the letter 3. 1 Say why you're writing 4. TOP TIP 5. 2 Show that you're interested 6. TOP TIP 7. 3 Tell them why they need you 8. 4 Suggest an interview 9. Step three: Remember the essentials 10. Common mistakes 11. [N] You use a covering letter template from a book 12. You use the same covering letter for all your job applications 13. STEPS TO SUCCESS 14. Useful link When you send in your CV to a manager or recruiter to apply for an advertised vacancy or to let him or her know that you are looking for work, you'll normally send a covering letter too. If you're applying for an existing vacancy, your covering letter should briefly describe the position you're applying for and where you saw it advertised, why you are particularly qualified for the job, and why you want to work for that specific company. If you're approaching an agency to register your CV as part of your search for a new job, you should describe the type of job you're looking for, the skills you have that would make you an attractive candidate, your current salary, and any preferences you may have in terms of location. In all cases, a good covering letter can give a sense of who you are that may not come across in a CV. When you come to write your letter, remember to think about its tone, how you are describing yourself and your...
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... YOUR CV USING THIS GUIDE TO CREATE A CV AND GETTING HELP 3 3 THE DESIGN GUIDE 3. 4. GETTING STARTED 4 Fig 1. Your Lifeline PROVIDING EVIDENCE THAT 4 CROSSES CULTURES Fig 2. Explaining Your Results COVERING LETTERS 6 Fig 3: Covering Letter Layout Fig 4: Opening Paragraph of Covering Letter Fig 5: Middle Paragraphs of Covering Letter Fig 6: Closing Paragraphs of Covering Letter CV FORMAT – 1 PAGE OR 2? 8 IMAGE AND FONTS 9 THE HEADER 9 Fig. 7: Header Fig. 8: Header plus ORGANISING YOUR MATERIAL 9 AND HEADINGS TACKLING WORK PERMIT ISSUES 10 Fig. 9 Nationality and Work Permission Data WRITING PERSONAL PROFILES 12 Fig 10. Personal Profile Statement Fig 11: Career Objective Statement Fig 12: Career Summary Fig 13: Expertise Summary BEAUTIFUL BULLETS 13 Fig 14: Bullet 1 Fig 15: A Powerful Summary SHOWING MANAGERIAL CAPABILITIES 14 REFERENCES 14 Fig 16. References SCANNING YOUR WORK 15 CV EXAMPLES PROFILE EXAMPLES EXAMPLE COVERING LETTER 16-28 29-30 31 5. 6. 7. 8. 9. 10. 11. 12. 13. 14 15. CV EXAMPLES 2 INTRODUCTION 1. YOUR CV Welcome. If you are a postgraduate student at The Birmingham Business School, one of the tasks you are likely to want to tackle is the design of a CV to ‘market’ your skills for the future. Even if you do not intend to try and seek work in the UK, you are likely to find that you can learn from the self-marketing skills our Careers Advisers and Consultants will emphasise in the workshop sessions offered and by working on your CV using this...
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...identify its loopholes and may allow it to practice good recruitment and selection process that could help the company to get suitable candidate and also helpful for researcher to do more research on recruitment and selection process. Keywords: ACI Limited, recruitment and selection, FMCG Company CHAPTER I: INTRODUCTION 1.1 Recruitment & Selection in Bangladesh Recruitment and selection process is the function of human resource management which brings the human resource in the organization Ongori (2010). Recruitment is the process of generating a pool of applicant to apply for employment to an organization and selection is the process by which specific tools are used to choose from a pool of applicants’ the most suitable one for the job taking into consideration Ofori and Aryeetey (2011). Noe et al., (2007) defined recruitment as the action...
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...have experience of dogs and must have sound experience of working with children aged 7 and 8. Knowledge/experience of Fibromyalgia/ME desirable but not essential. Successful applicant will be subject to full CRB check (paid for by employer). Will work up to 20 hours per week between 8.30am and 6.30pm Mon-Fri with occasional weekend work. Wage to be arranged – will be approx £7.00 per hour. Please email CV with cover note to a.nother08@btinternet.com or fill in Job Centre application form. To assist a lady with companionship and activities in her own home - Oxford area A few hours needed between Monday and Friday Can be flexible. £8.00 per hour To apply, please call XXXXXX for a chat Example Job Adverts 1 Some examples of job adverts Personal Assistants wanted to assist a male with personal & domestic activities in his own home - Oxford area 7 days a week from 5.30pm – 6pm Saturday & Sunday 8am – 9am £8.00 per hour To apply, please call: 01865 XXXXX Personal Assistants Required Personal assistants are required to help care for a young disabled woman to access the most out of life and have fun! Help is needed with all aspects of personal care and life,...
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