Firstly I will read through the care plan we are given from previous provider for example from either the hospital they have been staying at or from a different care organisation. I would then try to communicate with the resident themselves using different methods looking out for any sign of understanding. I could either try talking to the resident or writing to them. I could even try picture cards. If I get no response I will then move on to asking any friends or family to see if I can gather any information on ways to communicate with the resident.

Take into the consideration the cultural differences and adjust your communication accordingly. Also to be a good listener, show you are listening and taking in what is being said and respond accordingly. Avoid any personal opinions …show more content…
If not I will look on a website (for example MINDs organisation) to look for any advice or support. You can also speak to the social worker or G.P.

4.1 Explain the meaning of the term confidentiality.
‘the state of keeping or being kept secret or private.’ https://www.google.co.uk/search?q=confidentiality&source=lnms&sa=X&ved=0ahUKEwii8fj25czVAhUFKVAKHaFhBqsQ_AUICSgA&biw=1093&bih=521&dpr=1.25 confidentiality means keeping personal data private and to only share with people or organisations who have a need to know.

When talking to a resident about personal issues do this in a private place, for example in their room or in the office. Keep their personal records in a safe and secure location. Do not discuss resident’s issues with other residents.

There will be times where confidential information will need to be shared when the resident hasn’t agreed to it being shared. This could be if there was a safeguarding issue arising. This could cause tension but it should explained to the resident that this person is an agreed other and has the duty to keep this information confidential