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Marketing - Marketing Mix and Consumer Behaviour: The key is the research.

Francesco Giunta

Consumer Behaviour: The key is the research.

Marketing over the last two decades has made significant progress in terms of segmentation, positioning and targeting of the product. In this progress is included the core aspect of consumer behaviour. The study of such behaviour is a necessity for any company in any business, regarding this it is interesting the analysis of consumer behaviour in purchasing technological products. There are several cases of companies not only in the technology field, leading market research in order to understand how they can maintain the loyalty of existing customers and attract new ones, but not everyone can have positive results. A remarkable example of success is Apple Inc. which with its revolutionary and aesthetically refined products managed to have a tremendous positive feedback from consumers and is able to maintain a strong and lasting relationship.

Consumer Behaviour : Marketing Research and Marketing Mix

Marketing Research

In creating a product and an advertising campaign is essential to consider the target market. It is crucial to know what are the habits of the consumer, their needs when purchasing a specific product and what are the benefits of such purchase. So it is vital to understand how to attract consumers' attention and get a complete picture of the situation. It is possible to do that by following five basic steps/questions to know the customer.

It is important to know:

Who buys?
How do they buy?
When do they buy?
Where do they buy?
Why do they buy?

Marketers must use research to gain total understanding of the situation that they have to face. With this tool they can deduce the consumer response to specific stimuli. The research is the basis from which to understand the market conditions;

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