...Canada's Top Employers 2014 3M Canada Company Aboriginal Peoples Television Network Inc. Accenture Inc. Aecon Group Inc. Agriculture Financial Services Corporation Agrium Inc. Air Canada Alberta-Pacific Forest Industries Inc. Bank of Canada Bayer Canada BC Public Service BDC / Business Development Bank of Canada Bennett Jones LLP Cameco Corporation Canadian National Railway Company / CN Canadian Security Intelligence Service Cape Breton District Health Authority Carswell, a division of Thomson Reuters Canada Limited Catholic Children's Aid Society of Toronto Cementation Canada Inc. Ceridian Canada Ltd. CIBC College of Physicians and Surgeons of British Columbia ConocoPhillips Canada Dalhousie University Deeley Harley-Davidson Canada Deloitte LLP Department of Finance Canada Desjardins Group / Mouvement des caisses Desjardins DIALOG Diavik Diamond Mines Inc. EllisDon Corporation Enbridge Inc. ERM Rescan Fairmont Hotels & Resorts General Electric Canada / GE General Motors of Canada Limited Georgian College Golder Associates Ltd. Great Little Box Company Ltd. Hospital for Sick Children, The HP Advanced Solutions Inc. ISM Canada Ivanhoé Cambridge Inc. Knight Piésold Ltd. KPMG LLP L'Oréal Canada Inc. Labatt Breweries of Canada Loblaw Companies Limited Lundbeck Canada Inc. Manitoba Hydro Manulife Financial Corporation Mars Canada Inc. McCarthy Tétrault LLP Medtronic of Canada Ltd. Merck Canada Inc. Monsanto Canada Inc...
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...SUNY Brockport | CIBC Mellon | Case Study | | Nicolas Iannucci | 9/21/2013 | This case study will include a brief summary of CIBC Mellon’s history, mission, and structure; A SWOT analysis; Finally an “Analysis of Competing Hypotheses” with a prediction for CIBC Mellon’s future. | Part I. Introduction, Structure, Mission & Vision 1. Introduction: Founded in 1996, CIBC Mellon is 50-50 jointly owned by Canadian Imperial Bank of Commerce (CIBC) and The Bank of New York Mellon Corporation (BNY Mellon), the world’s largest custodian. CIBC Mellon provides asset servicing solutions, including custody, multicurrency accounting, fund administration, unit holder recordkeeping, pension services and securities lending services, for institutions and corporations. They have over 1,000 people supporting more than 1,200 clients. As of June 30, 2013, CIBC Mellon held more than CAD$1.2 trillion of assets under administration. CIBC Mellon is headquartered in Toronto, with offices across Canada. 2. Corporate structure: CIBC Mellon seems to have an SBU form of the multidivisional structure for implementing a related linked strategy. 3. Vision: ...
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...Every company has its strength, weaknesses, opportunities, and threats. Also, Bank of Montreal has those types, so according to the SWOT analysis of our bank I will talk about these. First of all, I will talk about strengths. As we know, BOM is in Canada and for a successful company in Canada needs self motivation in which Self-roused individuals have a tendency to have the stamina to endure start-up difficulties, and the take after through to achieve long haul objectives. Also, the basic start-up component, business and industry information is normally increased through experience. Experience gives your vision a strong establishment. Experience empowers you to survey circumstances and make great, grounded choices. With this we understand that business and industry knowledge is very important. Moreover, a successful company should have organizational and management capabilities because in the case of succeeding in little business, you will need to compose and deal with your time, the points of interest of your business and the individuals who work for you. Designation is a powerful association and administration apparatus. Vision is another important thing that a company should have. We know that because all organizations are based on the thoughts or dreams of people; On the other hand, to have a dream is insufficient: to transform your vision into a win. SWOT analysis * Strengths * Over 35,000 employees serves 7 million+ customers * BMO Capital Markets named as...
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...Forces…………………………………………………………………..7 The Ansoff Matrix……………………………………………………………………..8 Product & Service……………………………………………………………………10 Promotional Strategy……………………………………………………………….12 Price Strategy…………………………………………………………………………14 Place & Distribution……………………..…………………………………………15 Recommendation……………………………………………………………………16 Implementation……………………………………………………………………...16 Conclusion……………………………………………………………………………19 Bibliography………………………………………………………………………….20 Introduction OpenTable is an American public company, slated to be a wholly owned subsidiary of Priceline.com, that offers online real-time restaurant-reservation service. The firm provides online reservations at about 31,000 upscale restaurants around the world seating some 15 million diners a month. The service allows users to search for restaurants and reservations based on parameters including times, dates, cuisine and price range. Users who have registered their email address with the system will then receive a confirmation email. Users can also receive OpenTable rewards points after dining (100 or 1,000); these points can be redeemed for discounts at member restaurants. The company also has a mobile application available in Apple's App Store, Blackberry App World, Google Play, Windows Phone Marketplace and Palm App Catalog that allows users to find and book dinner reservations. The company's home market consists of the United States, however, it has expanded in recent years to include markets including Canada, France,...
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...UNLV Theses/Dissertations/Professional Papers/Capstones 1-2008 Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore Ko King Lily Harr University of Nevada, Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Food and Beverage Management Commons, and the Marketing Commons Repository Citation Harr, Ko King Lily, "Service dimensions of service quality impacting customer satisfaction of fine dining restaurants in Singapore" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 686. This Professional Paper is brought to you for free and open access by Digital Scholarship@UNLV. It has been accepted for inclusion in UNLV Theses/ Dissertations/Professional Papers/Capstones by an authorized administrator of Digital Scholarship@UNLV. For more information, please contact digitalscholarship@unlv.edu. SERVICE DIMENSIONS OF SERVICE QUALITY IMPACTING CUSTOMER SATISFACTION OF FINE DINING RESTAURANTS IN SINGAPORE by Lily Ko King Har Bachelor of Arts National University of Singapore 1982 A professional paper submitted in partial fulfillment of the requirements for the Master in Hospitality Administration William F. Harrah College of Hotel Administration Graduate School University of Nevada Las Vegas January 2008 ABSTRACT Service dimensions of service quality impacting customer satisfaction of fine dining restaurants...
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...Carina Braun Ms. Breuer – 8 Book Review 18 October 2012 11/22/63 by Stephen King I have always loved Stephen King and his disturbing ways of writing. After reading 11/22/63, I was amazed at all the different types of writing he is capable of. I first fell in love with Stephen King’s ways after watching the movie It and later reading the book. I have continued reading his books and watching his movies as they are always spine-chilling, exciting, and very creative. I was over-joyed at the thought of him writing a book about one of my favorite periods in history, the 60’s. My parents gave me 11/22/63 the Christmas of 2011. I started reading this book right away. It begins with a 30-year-old man named Jake. He’s a high school English teacher in the year 2011. Almost every night he eats at Al’s Diner where he knows the owner, Al. Al is about 45 years old and full of life, but one day Jake suddenly notices he’s becoming very sick and weak. Turns out Al has been traveling back in time to the year 1960 and experiencing time back then. Al opens up the opportunity to Jake of going back in time, as Al is now developing cancer. Al gives Jake the mission of going back to 1960 and stopping President John F. Kennedy from being assassinated. Along the way, Jake finds himself changing the future as we know it. He ends up in some tricky situations, such as lying about where he comes from and falling in love with a girl with a messed up past. It’s not an alternate reality sort of book,...
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...In To Kill a Mockingbird, the setting takes place during the 1930’s in Maycomb, Alabama. Jim Crow laws were still being in use during this time period and is clearly shown in the novel itself. In the book, the blacks and whites live in two separate communities from each other, and the children went to two different public schools. When Tom Robinson was accused of raping Mayella, they had an all white jury and most of the town supported the Ewells, even though their was enough evidence to prove Tom was innocent. Also in the story, Calpurnia goes to an all black church in her community instead of going to a white church like the...
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...Andrew Mendez Professor Arrowsmith HIST-112 December 2, 2013 The Fight for Equality In the 1950's and 1960's there was many inequalities that really held back many people from especially the African Americans to have the right of being just like everyone else. But as well all know the white refused to give those type of right to them. So this is when the African Americans would start to take a stand for one another in a Civil Rights Movement lead by many African American activists such as Martin Luther King Jr., Malcolm X, and Eisenhower. These Americans stood up for what they knew was right not only for them but fir the good of their people. Martin Luther King Jr. immediate purpose was to convince Americans across the country to embrace racial equality and to further strengthen the resolve of those already involved in the Civil Rights Movement. Audiences could really embrace these words that Dr. King was saying in his "I Have A Dream" speech. Though audiences' purposes are not as easily summarized to the fact of the racial inequality towards the whites and African Americans. Some at the time may have sought to be inspired by Dr. King. Opponents to racial equality who heard his speech may have listened for the purpose of seeking to find ways to further argue against racial equality. Audiences since then may have used Dr. King's speech to educate or to advocate for other social justice issues. Eisenhower also having to do with acting to those same ideas of inequality...
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...Mang Inasal: Humble Stories and Where They Are Today!!! The epitome of success could never be achieved if one did not set a foot at the bottom of the staircase. Did you know that Mang Inasal, one of the most preferred dining places of the Filipinos today, can prove this? Where Did Mang Inasal start? Establishing its first branch in a 3-year-old unoccupied space in Robinsons Mall Carpark, Iloilo on December 12, 2003, Mang Inasal quickly became a hit for the Ilonggos. Of course, it would not be done without the efforts of its owner, Mr. Edgar Sia II. After conducting a research on what could be the common “taste” of the 16 regions in the Philippines, Sia figured out that “barbecue” (or simply, Inasal in Ilonggo) is the mass appeal—a feat that has been capturing the hearts and empty stomachs of the Filipino people. Before enterprising his business to Luzon, specifically in Manila, Mang Inasal opened its second outlet in Roxas City, Sia’s hometown. With this, his business bloomed in the provinces to 26 branches; a proof that his Inasal has really caught the Filipino tastebuds. In 2006, he finally opened his outlet in Manila, a venture that he referred to as the “make-or-break” city. It was during this year when the city was in the middle of rice shortage (and as we all know, rice is a primary food for the Filipinos). This was where he opened the “Unli Rice” promo, which was only supposed to run for two months. Seeing that it has attracted more customers, the promo became...
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...challenge of preserving tradition and nostalgia, and staying up to date. Mr Joseph Baladi, chief executive officer of the brand consultancy BrandAsian, says: 'The new generation of leaders at these companies need to understand the role that a brand has played in the success of the business.' Dr Prem Shamdasani, 50, associate professor of marketing at the National University of Singapore Business School, adds: 'The new leadership needs to constantly validate the relevance of the brand to the market and customers, and make changes to update it while reinforcing its unique heritage so that it remains fresh, exciting and sustainable.' Restaurants such as Han's and Muthu's Curry, for example, have revitalised their brand and won praise among diners. Fashion sales manager Pat Lim, 53, a customer of Han's for 30 years, says: 'The new design of the shop is welcoming and cosy. The menu has also expanded so much that I eat there at least three times a week without getting bored of the food. 'And now that it has opened 24-hour restaurants in Upper Thomson Road and Holland Drive, I have been able to pop in for a late-night snack.' Mr Lim Yen Hui, 39, owner of a graphic...
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...McDonald's Faces 'Millennial' Challenge by: Julie Jargon Aug 25, 2014 TOPICS: Change; Competitive Positioning SUMMARY: McDonald's is losing its luster with younger consumers. Customers in their 20s and 30s are defecting to competitors, in particular so-called fast-casual restaurants like Chipotle Mexican Grill and gourmet-burger chain Five Guys. Younger diners are seeking out fresher, healthier food and chains that offer customizable menu options for little more than the price of a combo meal. TERM PAPER APPLICATION: In analyzing the predicament, it is vital to cite facts and numbers, not just subjective impressions. To start with, Consumer Reports magazine said that in a survey of more than 32,000 subscribers, readers rated McDonald's burgers as the worst-tasting of 20 rival burger chains. A decade ago, there were 9,000 fast-casual restaurants in the US, versus nearly 14,000 McDonald's. Now, fast-casual restaurants number more than 21,000, while McDonald's US restaurant count has risen only slightly. QUESTIONS: 1. Why is it that you are probably not eating at McDonald's? How would you define the 'Millennial' Challenge? 2. For your generation, what is the main problem with McDonald's? Are you tired of hamburgers generally? Or are you just tired of hamburgers at McDonald's? 3. Beyond just your own impression, what FACTS are cited in the article about the competitive position of McDonald's? Which of these facts does McDonald's most need to focus on? 4. In terms...
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... Mama lunch menu Set Meals “Indian Tali” (V) Dahl makani/sambar curry/vardi doughnuts/ Lamb/chicken sheik kebab/vegetable pickle and yoghurt riata 80 Khanom Jihm (S) with minced fish somen, noodles, pickled mustard greens and fresh vegetables 80 Hainanese chicken/duck rice (S) with yellow bean dressing cucumber pickle ginger and chicken soup 80 “Thai Khao Gang” minced chicken with chili garlic long bean and holy basil served with fried egg steamed rice and choko shredded chicken soup 80 Asian Bites Lamb and pumpkin pot stickers with chili oil & black vinegar (S) 40 Steamed snapper dumplings with chili & black bean oil (S) 40 Beef and bamboo dumplings with chili and hot bean paste 40 La lot Vietnamese grilled mince pork belly wrapped in betel leaves 40 Pork and prawn siew mai with chili sauce & ginger vinegar 40 Thai fish cakes with sweet chili sauce & pickled cucumber (S) 50 Kachooris with yellow dahl, coriander & mustard seeds served with mint chutney & tamarind chutney 40 Steamed snapper bakso with chinese wine & ginger 60 Steamed prawns with X.O sauce 70 Roasted Peking duck with hoisin sauce 80 Salads “Yam Talay” of squid, shrimp & fish with onion tomato Asian celery (S) and chili lime dressing 60 “Bun cha” of grilled pork with fresh Vietnamese herbs crushed peanuts and a light nouc cham dressing 50 “Cha Ca” Vietnamese turmeric fish...
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...Business Etiquette Author’s Name Institutional Affiliation Introduction Amazingly, American companies are spending hundreds of thousands of dollars to send their managers to etiquette seminars—often $2500 a day—to help them learn how to mind their manners in a variety of business situations (Buhler, 2000). Over 50% of the business transactions are closed over a meal? If you’re focusing on how to eat, you may have trouble focusing on the business at hand! Today, I’m going to talk to you about why knowledge of business etiquette is important. Major Point 1: Why a Knowledge of Business Etiquette is Important Recent economic conditions have brought changes to the function of all employment with layoffs occurring in fields that have traditionally experienced shortages (Kermis and Kermis, 2010). With the increased difficulty in getting a job—along with the increased difficulty of keeping a job—the importance of soft skills has similarly increased. Even in the field of accounting, technical skills, while certainly critical, are not enough for a …”career that includes an individual’s selection, retention and advancement” (Kermis and Kermis, 2010, p. 1). Acquiring these important soft skills will help create a polished professional presence regardless of your career field. Soft skills include knowledge of business etiquette, strong interpersonal skills, and the ability to handle difficult situations, adaptability to change and diversity (Marsh, 2012). Soft skills are a blend...
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...and Entertainment cards by Diners Club this meant bills from Hotels and restaurants could be reimbursed by the issuer similar cards by American Express and Carte Blanche followed. 1958 Bank America launched the BankAmericacard 1965 Bank America had established a successful franchising system through marketing activities and establishment of large merchant network. customers were provided with a national and eventually an international network of service points which later became Visa credit cards were expanding rapidly. 1965 Barclays was the first UK bank to recognise the potential of credit cards. Barclays negotiated a franchise from Bank America at the end of 1965. After 6 months 30,000 retailers had signed up 29th June 1966 Barclays advertised all retailers’ names and addresses in the Daily Mail extending over eight pages this was successfully taken up by the adult population of Britain. 1966 Barclaycard had passed the milestone of one million Barclaycard Holders 1967 Barclaycard lead the world with the first operational ATM 1974 To eliminate much of the paperwork of the original systems and credit control systems such as telephone authorisation with credit control managed by floor merchant. Barclaycard turned to a fully automotive computer based system to speed up the processes 1977 Barclaycard becomes a founder member of the international Visa System Company Barclaycard (now Barclay business is introduced) 1980’s – 1990’s Barclaycard continued to...
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...'Millennial' Challenge - WSJ Dow Jones Reprints: This copy is for your personal, non-commercial use only. To order presentation-ready copies for distribution to your colleagues, clients or customers, use the Order Reprints tool at the bottom of any article or visit www.djreprints.com See a sample reprint in PDF format. Order a reprint of this article now BUSINESS McDonald's Faces 'Millennial' Challenge Customers in Their 20s and 30s Are Defecting to Fast-Casual Restaurants Like Chipotle, Five Guys By JULIE JARGON Aug. 24, 2014 9:05 p.m. ET McDonald's is trying to enhance its credibility with young customers by marketing more on digital channels and testing mobile ordering and payment. Associated Press Behind McDonald's Corp.'s worst slump in a decade is a trend that may augur even tougher times ahead: The Golden Arches is losing its luster with younger consumers. The world's largest restaurant company by revenue earlier this month reported its sharpest monthly decline in global same-store sales since early 2003, adjusted for calendar irregularities. In the U.S., with more than 40% of McDonald's 35,000-plus global locations, sales at restaurants open at least 13 months have been flat or falling for most of the past year. The hamburger giant on Friday announced it was replacing the head of its U.S. division for the second time in less than two years. The company tapped a former executive, Mike Andres, to take the helm of http://online.wsj.com/articles/mcdo...
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