...Introduction The case is about Six Sigma which is a management strategy which seeks to improve the quality or process outputs by identifying the errors and removing the defects. The case explains on how “3M” adopted this strategy as a key lever for the firm to become more competitive. 3M was found in 1902 in Minnesota. In 2000, 3M was diversified company with leading market share in electronics, telecommunication, industrial, consumer and office, healthcare, safety and many other markets. The company had operations in 60 countries and it served in nearly 200 countries. New appointed Chairman, CEO W. James McNerney Jr. applied the concept of Six Sigma to 3M in order to improve customer satisfaction and cost savings. A black belt in Six Sigma was assigned for its implication in Six Sigma. A Six Sigma project typically lasts for six months. For existing projects, five-step DMAIC model was used and for new projects, DFSS was used. In existing ones, DMAIC model was inculcated in selected processes. In new projects, with the help of DFSS, the product was designed according to the customers’ requirements and for risk reduction in the design-process tools like quality function deployment and computer simulation for design characteristics were used. The super “Y” identified for 3M are DSO, inventory and commercialization cycle time. Six Sigma is a uniform process used by employees, customers and suppliers to improve efficiency, reduce cost and time, increase cash flow and satisfy customers...
Words: 345 - Pages: 2
...The Application of Six Sigma in Service Industry Executive Summary: Six Sigma, or called 6σ, is the standard deviation in statistics, using for showing the dispersion of data. The extension of the meaning is that, in general, an enterprise’ products’ defective rate is approximately 3 to 4 sigma, which stands for 6210 to 66800 defects out of one million finished products. These many defects are probably not ideal so that if corporations continuously improve their quality to reach 6sigma level, it will be close to perfect performance then reaching the requirements of customers. All in all, 6sigma represents that in one million products, there are only 3.4 defects. In fact, the concept of Six Sigma, as quality control concept, was initially introduced by Bill Smith from Motorola; His goal is to decline the defects of products and production process, increasing product quality. However, Sig Sigma theory really became popular after the practice of GE (General Electric). Jack Welch in 1990s summarized the successful experience of TQM (Total Quality Management) as well as refined the skills of process management and most effective method to make Six Sigma become a managerial model of improving corporation’s performance and competency. This method has been proved to be very effective after the application in many multi-national corporations such as Dell, GE, Motorola, HP, and etc. With the accumulation of practice experience, Six Sigma Theory has been derived to a management philosophy...
Words: 1137 - Pages: 5
...| | Assignment 1 (Due January 14) | | | | | | | | | | | | | | | | | Solve the following problems. | | | | | | | | (Numbered problems are from the textbook.) | | | | | | | | | | | | | | | 1 | | Explain how the differences between goods and services influence the implementation | | | | | | | of the ten operations management strategy decisions. | | | | | | | | | | | | | | | | | O/M decisions | Goods | Services | | | | | | 1) | Goods and Service design | - Usually tangible | - Not tangible | | | | | | | | - The company has The controllability | - Customer can participate in the | | | | | | | | on the design and production. | design process | | | | | | 2) | Quality | - Many objective quality standards | - Many subjective quality standards | | | | | | 3) | Process and Capacity design | - Customer is not involved in most of | - Customer may be directly involved in | | | | | | | | the process | most of the process | | | | | | 4) | Location strategy | - May need to be near raw materials | - May need to be near customer | | | | | | | | or labor force | | | | | | | | | - Selling is different from production | | | | | | | | | and product is transportable, thus site | | | | | | | | of facility is important for cost | | | | | | | 5) | Layout design | - Layout can enhance production...
Words: 1387 - Pages: 6
...Case; Romeo Engine Plant ( REP) Team: ( process - color code) Swamy – black Bhupesh K – green Sreenivas – Blue Sajith – orange Biju – consolidate A-1) Romeo Quality Process (RQP) has the objective of ensuring customer expectations are met by understanding their product preference and deploying it in the manufacturing process. RQP is a disciplined approach to total process design and planning to achieve minimum in-process variation and deliver to the customers zero defect engines. Continuous production and quality process improvement:- Flexible work assignment and commitment to production Waste and scarp elimination Cost reduction activities Increased thru put by removing bottleneck A-2) Forming teams responsible for manufacturing, engineering, Quality Control, Production systems and supplier relationships. Laid down target levels for product and process characteristics adapting a Zero defects philosophy. Defective engines during the manufacturing process were scrapped adapting a no rework approach. Engine Exchange Program ; In case of engines which are already delivered to the customer or are already fitted into cars, where there are problems which cannot be solved by minor repair, engines are exchanged with new ones and the complaint ones are brought to the factory for evaluation. Complaint form and Action plan; Quality problem are logged in to a complaint form and action plan were prepared. Action...
Words: 1860 - Pages: 8
...Supply Chain Management Chapter – 5 Level-3 Project Course: BADM 425 – Production and Operations Management Instructor: Professor Tom Martin Report Written by: Raja Vinjamuri (7291237) Firm chosen: Walmart Person Interviewed: Mr. Clay Peltier (Assistant Manager) Report: Before, we discuss about the Supply chain management of Walmart, I would like to clarify their business philosophy, which is to keep prices as low as possible. Even if their margins weren't higher than competitors and in fact very less, they could make up for that in volume. Various factors like Technology combined with flawless Supply chain management, enables them to maintain such low costs. Now let’s see various elements of their supply chain management. The relationships of the firms in Supply chain: Normally any supply chain has a suppliers, manufacturers, distributors, wholesalers and retailers. Though walmart is technically considered as a retailer, in the words of one of its assistant manager of operations, “it is actually a wholesaler with a huge number of its own retail outlets”. Because Walmart supply chain has so many suppliers, as they sell a wide range of products they tend to do a lot of “Vertical integration” which is to own a major part of supply chain. Actually, based on types of integration of supply chain, they have various types of stores such as Walmart store U.S, Walmart Discount Stores, Walmart Supercenter, Sam's Club etc. So a supply chain integration connects the flow of work...
Words: 2069 - Pages: 9
...departments and areas: 1. Cost reduction 2. Quality improvement 3. Capacity improvement Since there are a lot of objectives, we say that performance management is discursive. To manage the achievement of meeting these obj there are different programs: 1. Lean production (for cost reduction) 2. Total Quality Management, Manufacturing Excellence (for quality improvement) 3. Demand Chain Planning (capacity improvement) Since all the objectives can be reached with different programs, we say that performance management is programmatic. Management technologies = managing accounting techniques. There are different costing systems/technologies implemented to support the programs: 1. Target costing, Activity Based Costing, Kaizen Costing 2. 6sigma 3. S&OP Process We thus say that performance management is also technological. Accounting numbers foster control at a distance. Everything becomes a number in the accounting report: we reduce the complexity of a real world in a 3D form into some 2D accounting reports. These 2D reports lead to “amplification”, caused by the fact that: * reports are mobile/transportable * reports are combinable between each other in order to provide a more complete picture of the reality * numbers make everything manageable. How are 2D reports used? They can come from both paper and computer resources. They are used in every strategy: * Pricing strategy: they implement it through some cost analysis: if we look at the cost of a product, we would...
Words: 2784 - Pages: 12
...Ford Motor Company The Company Background Ford Motor Company is based in Dearborn, Michigan, and has become the second largest industrial corporation in the world. Since Henry Ford had incorporated in 1903, the company had produced over 260 million vehicles. Operating in approximately 200 countries, Ford employed 370,000 workers and obtained significant revenues and profits from its financial services subsidiaries, core business had remained the design and manufacture of automobiles for sale on the consumer market. Operations before SCM was introduced In the past, The Ford Company managed to maintain its position ahead of its competitors by vertically integrating itself as it owned or controlled virtually every aspect of its business. Hence, Ford was able to eliminate inefficient delivery process and control the raw materials for mass production. Ford's mass production which led to mass profits and the company was able to buy and control its resources, everything from the mines and plantations that provided iron ore, coal, and rubber. This helped Ford to track the source of the problem quickly if something went wrong with one of its supplier and fixed immediately so not to slow production. However, until the 1970s when Japanese car manufacturers enter the competition, Ford lost its market share. Since the industry became more competitive and Japanese car manufacturers had took the lead with its more cost and time effective method How did they develop SCM? Ford is taking the...
Words: 4035 - Pages: 17
...[Draw your reader in with an engaging abstract. It is typically a short summary of the document. When you’re ready to add your content, just click here and start typing.] [Draw your reader in with an engaging abstract. It is typically a short summary of the document. When you’re ready to add your content, just click here and start typing.] Aerospace MBA November 28th, 2014 Aerospace MBA November 28th, 2014 Mona Chaibi-Darouez Karima Guetarni Younes Djerrari Mona Chaibi-Darouez Karima Guetarni Younes Djerrari HRM Challenge France working environment HRM Challenge France working environment Lecturer: C BARZANTNI; R KASE; A ALEXANDROU Lecturer: C BARZANTNI; R KASE; A ALEXANDROU Contents Introduction 2 What are the HRM problems you identify 3 a) in the overall professional environment today 3 b) In this company in particular? 4 What will be, according to your perception and experience, the challenges for the future of HRM? 6 a) In general 6 b) In our company 7 Solutions to meet these HRM Challenges 10 a) Improving Performance Management 10 b) Employee Empowerment 11 c) Vocational Training 12 d) Postgraduate program design and updates 13 Conclusion 14 Executive Summary HRM is a key pillar of organization’s strategy aimed to improve overall performance and enhance work conditions. Nowadays and specially after the economic crisis, HR managers are facing several problems affecting the companies performance and thus their competitivity...
Words: 4183 - Pages: 17
...Hundreds(of(real(personal(accounts(of Group'Discussions'&'Personal'Interviews during(MBA(admissions(to(India’s(best(B9schools Written'by Compiled'by Loads'of'MBA'Aspirants The'PaGaLGuY'MadCapz'Group PaGaLGuY.com Antholo gy Hundreds of real personal accounts of Group Discussions and Personal Interviews during MBA admissions to India’s best business schools. In this edition: The IIMs at Ahmedabad, Bangalore, Calcutta, Lucknow, Indore & Kozhikode. Written by Loads of MBA aspirants Compiled by The PaGaLGuY MadCapz Team PaGaLGuY GD-PI Anthology Copyright © 2011, PaGaLGuY.com All text and content in this document is solely owned by PaGaLGuY.com. Reproduction without permission in any form or means is illegal. Special copy prepared exclusively for mustafa rokerya Get your own Free personalized copy (with your name on it) of this book from http://www.pagalguy.com/books/ What this book is about What is a real IIM interview like? What kind of questions do they ask and what judgments do applicants have to make while answering them? Since 2003, those with real Group Discussion and Personal Interview calls from India’s top bschools have been posting entire and detailed transcripts of their admission interviews immediately after they happen, so that others slotted for later interviews can learn what GDPI is going to be like this year. This book is a collection of dozens of handpicked GDPI experiences from the country’s top bschools during the admission...
Words: 178933 - Pages: 716
