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7ps and 4cs

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Submitted By rashmi16
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Tackling the 4 I's using the 7P's
INTANGIBILITY
In case of hotel industry, it is the intangibles that encourage guests to spend more, provide positive feedback, return for a stay in the future and recommend your hotel to others. The Oberoi hotels promises to create what they define as an "Oberoi Experience that stays with you long after your holiday ends" by using the 7P's as under:
Product: The Oberoi hotel offers the guests Spa facilities, a priceless feeling of relaxation and peace, which can't be seen but only experienced. Pool side dinners, Junior chefs for the kids to learn to bake cookies, block printing classes, yoga classes, the romance of Rajputana- renewal are vows are some of the extraordinary services offered by the Oberoi. All these services offer a unique experience for different segments of customers, thus utilizing the tangibles to create an intangible one of its kind experience.
Place: Serene Surroundings with unparalleled views for which the Oberoi hotels is trademarked adds on the intangible experience of the visitors.
Price: Stay 5 nights, and get a complimentary night for free. With this policy of the Oberoi, the guests feel wanted and welcomed. When a luxury comes for free, what you get back is enormous guest satisfaction and loyalty.
Promotion: "India by Oberoi" campaign promises India in luxury at exotic locations which invokes a feeling of excitement to explore and a welcoming gesture for the tourists.
Physical Evidence: Bearing a blend of traditional and colonial style, the rooms are done up with traditional Indian art and handicrafts. The stay at Oberoi ensures that there is no compromise on luxury, so a perfect balance of modern luxury and traditional charm has been achieved.
Process: The Oberoi Center of Learning and Development in New Delhi provides quality training in hospitality management. Each process is standardized

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