...11/18/2009 Rethinking Retention: Fresh Thinking for Keeping Key Players g p g y y as the Economy Improves Dick Finnegan Founder, Retention Institute F d R t ti I tit t November 18th , 2009 Copyright Retention Institute 2009 All rights reserved 1 Dick Finnegan’s Bio • Author of “Rethinking Retention in Good Times and Bad”, endorsed by BusinessWeek as offering “fresh thinking for solving the turnover problem in any economy” “Recovering HR director” who has solved turnover in all industries and across 6 continents, including African gold mines and the CIA Founder of the Retention Institute which offers the Certified Employee Retention Professional program (CERP) where candidates apply tools in real time to solve their organization’s retention problems, based on Dick’s book • • 2 1 11/18/2009 Today’s Agenda 1. Why retention matters today 2. Three Ps quiz 3. Is your retention solution process- or program-driven? 4. The Rethinking Retention Modelsm 3 Principles, 7 Strategies 5. Applying the model with Tactics: pp y g Case study #1: Hospital Case study #2: Call centers 1. 6. “Unique” quiz 2. 7. A good…and free…offer 3 Why Retention Matters Today • Voluntary quits fell just 11% from 2007 to 2008 • Applications for open jobs tripled so only your best workers could find new jobs • Laying off just 1% caused voluntary quits to increase 31%...no one felt lucky to have a job •Top executives said their greatest staffing concern was retention…in...
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...PREFERENCES OF MOBILE NETWORK CUSTOMERS: - A CASE STUDY Project submitted to the Mahatma Gandhi University in partial fulfillment of the requirements for the award of the Degree of Bachelor of Arts in Economics Submitted by Jithin Thomas [Reg. No. SAAD10158223] Under the Supervision of Prof. Mr. Johnson K Joyce. MA, Assistant Professor Department of Economics, St. Berchmans College, Changanacheery DEPARTMENT OF ECONOMICS St. Berchmans College NAAC Reaccredited A+ College with potential for Excellence (Mahatma Gandhi University) Changanacherry 2010 - 2013 | St Berchmans CollegeNAAC Reaccredited A+ College with potential for Excellence | Changanacherry, Kottayam, Kerala, India – 686 101Tel: 0481 2420025, 2411121Fax: 91 481 2401472 | CERTIFICATE This is to certify that Jithin Thomas, is Sixth Semester BA Economics students (2010-2013) of this college and is submitted to Mahatma Gandhi University, Kottayam, in partial fulfillment of the requirement for the Degree of Bachelor of Arts in Economics and that this project has not been submitted earlier for the award of any degree, diploma, associateship, title or any recognition. Rev. Dr. Tomy Joseph Padinjareveetti, MA, Phd Principal St. Berchmans College Changanacherry Changanacherry Date: 12-04-2013 CERTIFICATE This is to certify that Jithin Thomas, is Sixth Semester BA Economics students (2010-2013) of this college and is submitted to Mahatma Gandhi University, Kottayam, in partial...
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...SOA Case Study: Agility in Practice As boundaries within and between enterprises become increasingly permeable, there is a greater need for information flow. This is inhibited by the "information silos" formed by traditional software applications. Service oriented architecture (SOA) replaces these silos with loosely-coupled services, enabling information to flow as needed, and delivering enterprise agility. This is a case study from ING Card, a division of the ING Group, member of the Jericho Forum of The Open Group. It describes the first phase of their SOA implementation, with services that are hard-wired rather than dynamically discoverable. It illustrates how even this stage of SOA can deliver real business agility, and contains some interesting lessons for SOA implementation. The case study was written by Alcedo Coenen. Alcedo has built his experience in IT since 1987, although he originally graduated in musicology in 1986. He has been working as programmer, information analyst, and since 1997 as (information) architect for ING and other companies in the Netherlands. Within ING Alcedo has been working on multi-channel architecture, a global SOA for ING Europe, a credit card system and on knowledge systems. Recently he has established a working group on the Business Rules Approach, producing articles and presentations for several architecture conferences and meetings. Open Group SOA Case Study http://www.opengroup.org Open Group SOA Case Study SOA Agility in...
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...BUS 100: INTRODUCTION TO BUSINESS CASE STUDY (In lieu of a final exam) A. Choose a big business to study. Choose one whose stock you would buy if you had the money today. It must be a BIG, well-known business, e.g. IBM, AT&T. B. List your business on the sign-up sheet. Be sure no one else has chosen that business. If they have, please select another. C. Find the company’’s web site on the Internet. Print a few pages. D. Find three recent magazine or newspaper articles about the challenges that the company faces. Choose REAL MAGAZINES, such as Business Week, Fortune, Money, Time, Newsweek, etc.---NOT ONLINE magazines. You MAY use the online version of the paper magazines. Make a photocopy of the articles. It’’s O.K. to give me your copy with your notes on it. E. Answer the questions below. Type the questions and answer them fully in multiple paragraphs below the question. One or two sentences or paragraphs won’’t do. You probably should be able to write at least a page or more to answer each question. USE YOUR OWN WORDS -- NO QUOTES! This also means that you cannot copy words from somewhere else and call them your own——even from the Internet. Copying someone else’’s words without giving them credit is against the law. 1. What is the company’’s product or service? Explain in detail. 2. Give a history of the business, including how and when it started, its triumphs, its defeats, and its charities. 3. What topics does the Web site cover? Why do you think...
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...ASA University Review, Vol. 5 No. 2, July–December, 2011 Performance of Grameenphone and Robi in Telecom. Sector of Bangladesh: A Comparative Study S. M. Akterujjaman* Md. Rouf Biswas* Md. Nur-E-Alam Siddique** Abstract The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. The mobile communications industry has been one of the most flourishing sectors within the ICT industry and, in general, within the economy. Grameenphone and Robi are the biggest mobile phone operators in our country and their contribution is very great to our economy. The prime objective of the study is to compare the performance between Grameenphone and Robi in the telecommunications sector of Bangladesh. This study is based on the basis of both primary and secondary data. The primary data were collected from relative mobile phone companies’ customers from Khulna city. Total 200 customers (100 customers of Grameenphone and 100 customers of Robi) were surveyed through the judgmental sampling method with questionnaire from March to June 2011. The questionnaire consisted of 25 questions. After collection of primary data, hypotheses were formulated and paired samples T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based on the findings...
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...ASA University Review, Vol. 5 No. 2, July–December, 2011 Performance of Grameenphone and Robi in Telecom. Sector of Bangladesh: A Comparative Study S. M. Akterujjaman* Md. Rouf Biswas* Md. Nur-E-Alam Siddique** Abstract The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. The mobile communications industry has been one of the most flourishing sectors within the ICT industry and, in general, within the economy. Grameenphone and Robi are the biggest mobile phone operators in our country and their contribution is very great to our economy. The prime objective of the study is to compare the performance between Grameenphone and Robi in the telecommunications sector of Bangladesh. This study is based on the basis of both primary and secondary data. The primary data were collected from relative mobile phone companies’ customers from Khulna city. Total 200 customers (100 customers of Grameenphone and 100 customers of Robi) were surveyed through the judgmental sampling method with questionnaire from March to June 2011. The questionnaire consisted of 25 questions. After collection of primary data, hypotheses were formulated and paired samples T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based...
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...makers to take best decision for effective & efficient use of resources which ultimately lead to profit maximization or to achieve multiple goals or objective. | Course must be aligned with a strategic objective of the program Prerequisites/Co-requisites | Quantitative Methods I | Learning Objectives | To learn basic optimization techniques and their managerial applications with a focus on methodologies such as Linear Programming, Transportation models, Assignment Models, Transhipment Models, Games Theory, Queuing Models, Goal Programming, Integer Programming, Non-linear Programming, Simulation and Decision Theory. | Learning objectives must be aligned with learning outcomes of the course Teaching Methods | Modeling, Case study, Software-based solutions | Refer academic policies and procedures handbook For Internal Use Only Session Plan* | SESSION-1: Overview on Operations Research modelling (OR modelling): meaning, definition, steps involved in OR modelling; Session-2: Overview on Linear Programming (LP): LP meaning, various applications,...
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...Assignment 1 Alexander Winkka HRM320 Instructor Diane Moffat 9-27-2014 Abstract In this paper I will address the three questions for each of the three scenarios required by the Case Study: Practical Applications of an Information Privacy Plan which can be found in Chapter 16 of the text Human Resource Information Systems: Basics, Applications, and Future Directions, Second Edition. Keywords: case study Assignment 1 Scenario 1: Roger, a photocopier technician, has been asked to repair an office photocopier that just broke down while someone was copying a grievance matter against an employee of the agency. The officer who was copying the file takes the opportunity to grab a cup of coffee and leaves Roger in the photocopy room while the photocopier cools down. While waiting, Roger flips through the file and realizes that the person against whom the grievance was made lives on the same street as he does. 1. What information privacy principles (IPPs) have been breached? Answer: Roger breached IPP 4 (Security) and IPP 11 (Disclosure) is the privacy principles that have been breached. IPP 4 has requirements of securing and protecting files against loss, unauthorized access, use, modification, disclosure and any other misuse. IPP 11 is has the requirements of disclosing personal information. 2. How? Answer: An IPP 4 could have been breached by leaving files in areas where others could access them. IPP 11 was breached because Roger read the file and seen that the...
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...hours are generally inconvenient for students. As a result, I have set office hours and I have provided an “important telephone” number. If you would like to meet with me, let me know and we will arrange a mutually satisfactory time. For some students, telephone “meetings” are easier. To this end, you may call me at reasonable hours (i.e., before 10:00 p.m.). NOTE: It is the student’s responsibility to read, understand and abide by all of the course information and policies listed below. Failure to do so could result in you failing this course or being withdrawn from this course by your instructor, School of Business Dean’s Office or by the Graduate Studies Department. The course syllabus provides a general plan for the course; deviations may be necessary. COURSE PREREQUISITE: All MBA Foundations classes must be completed or waived before enrollment in FIN 611. REQUIRED MATERIALS: 1. Textbook – Corporate Finance: The Core, by J. Berk and P. DeMarzo, published by Prentice Hall, ISBN (10‐digit) 0132153688. Available in loose leaf (3‐ring) format in the U Tampa bookstore. Textbook are also available as an e‐book from coursesmart: 1 Revised 08/21/2012 2. Cases and readings: available from www.study.net – available by 8/27/12 3. Additional files and readings will be distributed via Blackboard 4. Calculator - A financial calculator is required for this class. A Hewlett Packard 10B or a Texas Instruments BAII+ is ideal. Other brands/models may also suffice. Bring...
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...purchasing and supply topics for research proposal Quality Management Quality Management. Search for White Papers and Other Software Related to Quality Management. In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach. CASH MANAGEMENT RESEARCH PROPOSAL SAMPLES: Quality Management Quality Management Source: 3i Infotech Document Type: White Paper Description: In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management 7/3/2007 1:15:00 PM Alfanar HR Management Alfanar IT, an information technology company operating in Saudi Arabia since 1995, introduces the alfanar human resources (HR) Management module for Microsoft Dynamics AX. This module enables the HR department staff, without any programming capability, to identify, capture, maintain, and adjust employee information required...
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...MSRSAS - Postgraduate Engineering and Management Programme - PEMP
Module Code Module Name Course Department
EMM515 Lean Operations and Management of Lean Organizations M.Sc. in Engineering and Manufacturing Management Mechanical and Manufacturing Engg .
Name of the Student Reg. No Batch Module Leader
Liju G BUB0912004 Full-Time 2012. SANDEEP. N
M.S.Ramaiah School of Advanced Studies
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...will be your own. This course will be administered in strict compliance with the university policy. Special accommodations Any student wishing to request a special accommodation need only make such a request before the end of the second week of class. Please call the Associate VP for Student Support- 872-3178. My intention is to honor all legitimate requests. The deadline is necessary to allow sufficient time for a meaningful solution. Exceptional circumstances will also be considered at any time during the semester. Student Evaluation: Tests – 2 tests (mid-term and final- 100 pts each) 200 pts Cases: 6 total cases Group Cases: You are leader- 1@ 50 pts 50 pts You are group member- 2@25 pts 50 pts Individual Cases- 3 @ 33.33 pts 100 pts Total Points 400 pts Textbooks: Arens, Elder and , Auditing & Assurance Services: An Integrated Approach 15th ed., Prentice-Hall, 2014 Trussel, John M. and Frazer, J. Douglas The Lakeside Company: Case Studies in Auditing, 12th edition, Prentice-Hall , 2012 Student Learning Objectives- The student will be able to: 1. incorporate professional standards into case analyses and essay responses. 2. perform as a group leader and as a group member to organize work and present it in a professional manner. 3. develop solutions in light of both general business ethics and the AICPA Professional Code of Conduct. 4. demonstrate...
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...of Computing at Blekinge Institute of Technology in partial fulfillment of the requirements for the degree of Master of Science in Computer Science. The thesis is equivalent to 20 weeks of full time studies. Contact Information: Author(s): Imran Ashraf Address: c/o Gulfam Abbas, Älgbacken 4 LGH 081, 37234 Ronneby, Sweden E-mail: im_qamar@yahoo.com Phone: +46 700746734 Amir Shahzed Khokhar Address: c/o Gulfam Abbas, Älgbacken 4 LGH 081, 37234 Ronneby, Sweden E-mail: amir_ask@yahoo.com Phone: +46 760811926 University advisor(s): Professor Lars Lundbarg School of Computing Blekinge Institute of Technology, Sweden External advisor(s): Magnus Vigerlöf Ericsson AB Address: Ölandsgatan 1, 371 23 Karlskrona Phone: +46 10 7140404 School of Computing Blekinge Institute of Technology Box 520 SE – 372 25 Ronneby Sweden Internet Phone Fax : www.bth.se/com : +46 457 38 50 00 : + 46 457 102 45 2 Abstract Centralized databases are becoming bottleneck for organizations that are physically distributed and access data remotely. Data management is easy in centralized databases. However, it carries high communication cost and most importantly high response time. The concept of distributing the data over various locations is very attractive for such organizations. In such cases the database is fragmented into fragments and distributed to the locations where it is needed. This kind of distribution provides local control of data and the data access is also very fast in such...
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...This would be based on your medical history and ultrasound, and in some cases laboratory results. Bleeding from an ectopic pregnancy is the most dangerous cause of first trimester bleeding. An ectopic pregnancy occurs when the fertilized egg implants outside of the uterus, most often in the Fallopian tube. As the fertilized egg grows, it can rupture the Fallopian tube and cause life-threatening bleeding. Symptoms are often variable and may include pain, bleeding, or lightheadedness. Most ectopic pregnancies will causepain before the tenth week of pregnancy. The fetus is not going to develop and will die because of lack of supply of nutrients. This condition occurs in about 3% of all...
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...PROVIDER BY THE VARIOUS MOBILE PHONE OPERATORS IN THE CONTEXT OF BANGLADESH. CUSTOMER PERCEPTION OF THE IMPORTANCE OF VALUE ADDED SERVICES PROVIDER BY THE VARIOUS MOBILE PHONE OPERATORS IN THE CONTEXT OF IN BANGLADESH. by Faisal Rezwan ID: 0220227 has been approved September, 2007 Mr. Rumman Hassan Lecturer School of business INDEPENDENT UNIVERSITY, BANGLADESH September 13, 2007 To Mr. Rumman Hassan Lecture, School of Business Independent University, Bangladesh Subject: Submission of Internship Report Dear Sir, It is a great pleasure for me to submit the report on “The customer perception of the importance of value added services provided by the various mobile phone operators in the context of Bangladesh.” I found this study to be useful and practical where the intent was to incorporate the Knowledge gathered throughout the period of my graduation. The intriguing part was the data collection period where I came to learn different type of Value Added Services. I tried to the maximum competence to meet all the dimensions required from this report. However some of the aspects are unintentionally overlooked. It is hoped that you would ignore any discrepancies considering my limitations. This report has enlarged my level of knowledge and I truly realize the importance of working with this assignment. Any sort of clarifications needed regarding this report will be met right away. Sincerely Yours, Faisal Rezwan ID# 0220227...
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