...PART 1 INTRODUCTION Background information about the client.(would be provided by the saxion research center) The reason for the thesis project and the relevance of the thesis for the client: This thesis seeks to identify how to incorporate sustainability into facility management at Saxion by identifying the needs of international students residing at the University’s accommodation facilities. This thesis will advise Saxion director of facility management on how to incorporate sustainability in its facility management practices in order to minimize life-cycle costs of assets, preserve the environment, and better the lives of employees and other stakeholders such as students, teachers and suppliers. Project objective formulation: The facility management process at Saxion University has no sustainability component associated with it. However, the facility management profession has reached a stage in which sustainability is indispensable. Therefore Saxion University will like to know how to incorporate sustainability into its facility management process. This thesis is to help gain insight, identify, and understand the barriers and gaps which inhibit the inclusion of sustainability in current facility management at Saxion University as well as to provide foundational information on how sustainable facility management can be designed for people from different...
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...responsibility (CSR) and the sustainable development which associate with international business (IB) and the multinational enterprises (MNEs) role in these matters. The social and environmental problems caused by international business have emerged for a period, however, they only being seen as an important issue under the pressure of global problems such as climate change, poverty, human rights violation and HIV. In this situation, MNEs have to play an appropriate role using their global activities and influences as these issues exist as both a problem and an opportunity for MNEs. In the modern globalization era, the landscape of international business is no longer like a decade ago or past few decades. Therefore, MNEs will need to adjust their internationalization strategy to better suit with today’s globalization challenges. CSR is now considered something to be taken into account in MNEs in order to compete better in market. CSR activities are gradually become important as they influence the core business of the firm and determine firm’s ability to grow, earn profit and sustain in the tough environment. Some firms are actually work hard with CSR in order to get the competitive advantages in managing international operation or earning a ‘pass’ to operate business in countries with different cultures and values or different institutional setting. Since these matters are being seen so importantly in globalization, thus, the aim of this paper is to determine how much do people actually...
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...literature review, there are some findings about the relationship between variable and the following hypotheses were constructed based on those findings. Hypothesis 1: consumers’ ethical awareness of CSR has a positive influence on consumer purchase behavior on CSR Hypothesis 2: product value has a negative influence on consumer purchase behavior on CSR Hypothesis 3: consumers’ ethical awareness has relationship with product value 3.2 Research Design In this dissertation, the research uses the deductive approach....
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...GHANA CHRISTIAN UNIVERSITY COLLEGE AMRAHIA, GHANA CORPORATE SOCIAL RESPONSIBILITY (CSR) OF ZAIN GHANA, A MARKETING STRATEGY FOR COMPETITIVE ADVANTAGE OR TRULY GIVING BACK TO THE SOCIETY: A CASE STUDY OF ZAIN’S SCHOOL BUILDING PROJECT AT ODUMASI-KROBO. YEBOAH-MANTEY EMMANUEL APRIL 2010 CORPORATE SOCIAL RESPONSIBILITY (CSR) OF ZAIN GHANA, A MARKETING STRATEGY FOR COMPETITIVE ADVANTAGE OR TRULY GIVING BACK TO THE SOCIETY: A CASE STUDY OF ZAIN’S SCHOOL BUILDING PROJECT AT ODUMASI-KROBO. YEBOAH-MANTEY EMMANUEL A CAPSTONE PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF DEVELOPMENT MANAGEMENT DEGREE APRIL 2010 STUDENT’S DECLARATION I hereby declare that this project work is the result of my own original research and where I have use others’ materials, I have fully acknowledged them Signature: ……………………… Date: …………………………… (YEBOAH-MANTEY EMMANUEL) SUPERVISOR’S DECLARATION I hereby declare that the preparation and presentation of this project work was supervised in accordance with the guidelines on supervision of Capstone Project as laid down by Ghana Christian University College Signature: ………………………… Date: …………………… Acknowledgements Table of Contents Declaration I Acknowledgements II Table of Contents III Abstract............................................................................................................
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...thought of financial institutions even of the developed countries in the west. On the other hand the recognition of importance of corporate social activities in the business organizations as well as in financial institutions has accelerated the significance of Islamic banks as in Islam these CSR practice have been emphasized in different ways. Likewise the Islamic financial institutions all over the world, Islamic banks in Bangladesh are also being engaged in various social activities as a part of their responsibilities. In this study it has been tried to find out whether the Islamic Banks of Bangladesh are adhering to the prescribed forms of the CSR activities or not. This paper is mainly designed based on the CSR forms to be followed by Islamic banks as has been prescribed by Farook (2007) in his study “On Corporate Social Responsibility of Islamic Financial Institutions” under the light of Islamic Shariah. The research found compliance to the mandatory forms by the 6 full fledged sample Islamic banks in Bangladesh whereas variety in involvement in recommended forms of CSR activities by considering the scenario of banks from 2007 to 2011. The study also finds a strong positive correlation between CSR expenditure and sample banks’ deposit, loan and profitability. Keyword: Corporate social responsibility, Islamic banking. 1. Introduction The practice of Corporate Social Responsibilities in corporate world as well as financial institutions has brought a new shape to the social economic...
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...GUIDELINES FOR CONTAMINATED SITES APPROVED PROFESSIONAL SERVICES ON ELIGIBLE SITES Appendix B: Guidance For CSAPs Conducting Review of Stage 2 Preliminary Site Investigation and Detailed Site Investigation Reports,1,2,3 This guideline has been developed based upon Ministry regulations, procedures, policies and guidelines in effect at the time of their preparation. The Approved Professional should always refer to the ministries’ current written protocols, guidance, etc. to identify if there are any new or additional requirements. GENERAL TOPIC AUTHORS AND RELIANCE PROBLEM DEFINITION General Context Groundwater and Receptors Practice Guidelines2010-V1 Points of Review (Stage 2 PSI and DSI) 1. Does the investigator identify who the major participants are in the investigation and state his/her qualifications? 2. Does the report or cover letter provide reliance of the report to the Ministry and the Approved Professional? 3. Has the investigator: a. provided site information (e.g., civic address and legal description, etc.) as required in SoSC; b. listed, reviewed and summarized data from other previous environmental or geotechnical reports relevant to the site, including interpretations regarding groundwater flow directions and stratigraphy; and, c. provided a rationale for changes to APEC or PCOC indicated in the Stage 1 PSI? 4. Does the investigator describe the relationship of the current study, in particular: a. how the methods of investigation...
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...1024 Iron Point Road, Folsom, CA 95630 Dear Mrs. Mary, This justification report is on the Addition of New Articles to our Current Collection Due to the lack of diversity of articles, the addition of new articles to the current collection would be essential. As a result, articles being out dated and a good number of them are used as case studies. I have conducted three publications, such as – Journal of International Business, Journal of Taxation and Journal of Business Ethics. All of three publications are very much interesting to me. After conducting my research on three publications, I chose the Journal of Business Ethics as my favorites out of the three. The Journal of Business Ethics provides publications on ethical issues related to business, and analyses of systems of production, consumption, marketing, economic accounting, public relations, and organization behavior. I chose it because, from 1982 till present (2011) its frequency is 29 and cost is very reliable for our company. Also, in one of its issues in 2011 by Shum and Yam, they suggest a new model that is rapidly growing called Corporate Social Responsibility (CSR) that can fulfill social and economic responsibility simultaneously. It continues by explaining how managers that adopt CSR model will attain profits in their business enterprise. Implementing the use of CSR to our company would help our company rapidly grow and achieve good social ratings when appropriate legal and ethical controls are in place...
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...13 3. Financial performance as motivation: 14 4. Relation between CSR and Financial Performances: 16 Theories on CSR: 19 Instrumental theories: 19 Political theories: 19 Integrative theories: 20 Ethical theories: 20 Measurement of Financial Performances: 22 Chapter-3 22 Research Methodology: 22 Introduction 22 Research model and approach 25 Research collection 29 Process of data analysis 33 Chapter-4 34 Analysis 34 Survey questions 34 Focus group discussion 42 Chapter-5 43 Result and findings 43 Implications for practitioners 44 Implications for future research 45 Chapter-6 45 Recommendations and conclusions 45 Appendix-1 49 Questionnaire- 49 Interview questions- 51 Bibliography 52 Abstract- In today’s business world the word, “Corporate Social Responsibility” (CSR) is more than a buzzword to the stakeholders. The concept of CSR is evolving in the business world from decades; however, the actual meaning with its impact is yet to be achieved. The emergence of Corporate Social responsibility in the business shows a new era of business, in this uncertain world. However, in this research report we only concentrate on today’s world. More than 200 big corporate giants implemented CSR in their company throughout the world. With the continuous debate that, CSR is philanthropy or charity, the impact of CSR in the business has increased. Implementation of CSR in the business...
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...producer in the world, H&M has enjoyed a spectacular 10% growth in the last five years. With its 600 million garments produced every year, H&M is a large player in the race to becoming a sustainable fashion house. After embracing sustainability at large in the last decade, H&M has made significant changes internally towards adopting and embedding sustainability into all their operations and value chain – but it’s still a work in progress. H&M’s CSR initiatives have a strong track record and involve various stages and stakeholders of its value chain, including their design team, suppliers of raw materials and fibers, as well as customers. Some of these renowned initiatives include the Better Cotton Initiative, the Conscious Collection, the Fashion Against AIDS collection and the Garment Collecting Initiative to name a few. All which have in common the involvement of different stakeholders, from suppliers to customers and designers. In this context, our challenge was to find what more can H&M do? Where and how should value be created, and which opportunity would create the most value for H&M and its stakeholder, all while increasing the company’s triple bottom line. The company’s core values, its strong customer focus and its business vision to provide customers with “fashion and quality at the best price in a sustainable way”, has driven many of H&M’s past initiatives and helped us identify a new area of opportunity for H&M to grow and create...
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...Communicate about CSR Engagement Effectively A Case Study of Noir Authors: Lea Tae-Mee Søndergaard Nielsen (282853) Gro Anna Haldrup Skovbjerg (282834) Supervisor: Michael Hübertz Characters: 98.895 Date: May 5th 2010 BA in Marketing and Management Communication Aarhus School of Business 1 Executive Summary This thesis seeks to shed light on the challenges companies face when attempting to promote their CSR endeavours and suggests how they can communicate a credible CSR message in order to overcome consumer scepticism. As companies to a greater extend are held account for the social consequences of their business activities, the pressure to be socially responsible has created a tension between business and society and caused companies to think of CSR in generic ways. In fact, the most common corporate response has been neither strategic, nor operational, but cosmetic; public relations and media campaigns, the centrepieces of which are often glossy CSR reports that showcase companies’ socially and environmentally good deeds. However, the extensive use of CSR for marketing communication has caused consumers to question the motivation behind the actions and resulted in increased scepticism and cynicism toward companies’ CSR messages. To gain an understanding of how companies can avoid this consumer scepticism and communicate a credible CSR message...
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...social responsibility (CSR) has be become increasing relevant to businesses within the 21st century. In the 1820s in the industrial revolution efficiency was key, creating the most amount of resources in the cheapest and quickest way possible. However, since the coining of social responsibility in the 1950's there as been an increased emphasis on philanthropy . Now businesses have to show more effort to improve society or in reality, tell us that they are trying to make things better. In this essay I will be discussing whether the inclusion of CSR to businesses is a opportunity or a constraint on marketers. Shell Global are a self proclaimed “safe, efficient, responsible and profitable business”, they work to share benefits with the communities in which they work. Nonetheless following recent news surrounding there partnership with LEGO it is possible to see how CSR is a constraint for marketers. Visually, Shell show themselves to have an extremely ethical ethos however, as being ethically sound is almost an essential marketing trait for multinational companies, it is hard for marketers in certain industries such as oil, to show how they are being ethically sound but are forced in to marketing there companies as being so, so they do not risk losing market share. Although Shell say they are trying to improve our society they are actually “recklessly threatening the fragile Arctic ecosystem”. (TIMOTHY MCGRATH, 2014) This not only shows how recent emphasis on CSR has been a constraint...
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...Case Study: Impact of CSR on employee motivation Abstract: The workforce is a unique and irreplaceable possession of an Organization and it is absolutely necessary to keep them motivated at all times for continuous development and growth. The purpose behind this research is to help modern day companies realize the importance of CSR and how it can help to enhance the economic prosperity of an organization while motivating the workforce at the same time. Data collection is carried out with the aid of two questionnaires. Each questionnaire consists of 20 questions in the context of CSR and Employee Motivation. Data Analysis is completed with the assistance of IBM SPSS. The result of this research gives us understanding about the roles of CSR and the characteristics responsible behind employee motivation. Apparently the employees find it utterly encouraged whenever the Top Management involves them in decision making, concerning issues of the organization. The employees are fairly satisfied with their salary, the system of leaves they are provided with and their responsibilities. INTRODUCTION: Indian Oil is known to be the national oil flagship company of India with interests in business straddling the whole value chain of hydrocarbon – from refining, transportation of pipeline and marketing of products of petroleum to exploration and production of crude oil and gas, marketing of natural gas and petrochemicals. It is the leading Indian corporate, according to the Fortune “Global 500”...
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...Polytechnic University of the Philippines College of Economics, Finance and Politics Department of Banking and Finance Sta. Mesa, Manila PAPELRIFIC “Your Paper is Terrific” BUSINESS PROPOSAL A. THE COMPANY 1. Name of the Company PAPELRIFIC - “Your Paper is Terrific” The name of the company emerged from the creative minds of the group members. Indeed, the company name, Papelrific, satisfies its product since we produce special papers, bookmarks and stationery made from an ecofriendly source which is the banana. We could proudly say that “your paper is terrific”. Logo of the Business The logo represents the opportunity of this paper business to enter and embrace the new chapter of its life. The letter “P” at the center symbolizes that we could be the center of this business and many could be inspired to us. The colors represent the colorful experience of the group by doing the project. It also represents the colorful love that he group wants to give to Mother Earth. 2. MISSION STATEMENT * We are committed to develop and provide an Earth friendly and state of the art paper stationery. * We are committed to have a good relationship with our customers and continually innovate to provide high quality of products. * We are committed to provide alternative papers for students and individuals who are concerned with the environment. 3. BACKGROUND AND HISTORY OF THE COMPANY A typical office worker uses about 50 sheets of paper a day, which...
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...RESERVED. Governments, activists, and the media have become adept at holding companies to account for the social consequences of their activities. Myriad organizations rank companies on the performance of their corporate social responsibility (CSR), and, despite sometimes questionable methodologies, these rankings attract considerable publicity. As a result, CSR has emerged as an inescapable priority for business leaders in every country. Many companies have already done much to improve the social and environmental consequences of their activities, yet these efforts have not been nearly as productive as they could be—for two reasons. First, they pit business against society, when clearly the two are interdependent. Second, they pressure companies to think of corporate social responsibility in generic ways instead of in the way most appropriate to each firm’s strategy. The fact is, the prevailing approaches to CSR are so fragmented and so disconnected from business and strategy as to obscure many of the greatest opportunities for companies to benefit society. If, instead, corporations were to analyze their prospects for social responsibility using the same frameworks that guide their core business choices, they would discover that CSR can be much more than a cost, a constraint, or a charitable deed—it can be a source of opportunity, innovation, and competitive advantage. In this article, we propose a new way to look at the relationship between...
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...Restaurant Customer Satisfaction Surveys Can Keep Your Customers Coming Back Keep your customers coming back and recommending your restaurant to others with help from restaurant customer satisfaction surveys. Restaurant customer satisfaction surveys give you quantitative insight into the opinions and attitudes of your customers. You’ll obtain facts about what they want, what they expect, and if they plan to return to your restaurant again. If results show that your restaurant does not meet your customers’ expectations, you’ll know exactly what areas to target for improvement. Whether you own a fast-food restaurant, a dine-in establishment, or a chain of restaurants, Infosurv’s restaurant survey measuring customer satisfaction can provide you with valuable data you can use to make better business decisions. Gauging satisfaction with a restaurant customer survey can tell you about the demographics of your customers as well as give you insight into what they really think about: * Food quality * Menu selection * Menu pricing and value * Waiting times * Promptness of service * Professionalism and friendliness of server(s) * Server’s knowledge of menu * Decor * Restaurant location * Overall restaurant experience By assessing the wants and needs of customers – and then acting upon them – restaurants have continually found that satisfaction surveys encourage: * Repeat business * Positive feelings towards the restaurant because they...
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