...1 ITIL® v3 Foundation Study Guide Release Version 4.2.2.5 About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5 Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam ..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management .............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle .....................
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...HOTEL KONOHA STATEMENT WHAT WE BELIEVE At Konoha beach hotel,our core values are the principles that guide, motivate and inspire us as we bring our mission to life. These core values describe “how” we do what we do and they are the very essence of Konoha Beach Hotel. MISSION We will create exceptional and sustainable developments with a true sense and spirit of place in locations our guests desire.We will go to extraordinary lengths to know our guests, creating emotional attachments by delivering highly personalized service with humility and grace. We will create lifelong memories.We will live by our values as we perform at extraordinary levels.We are prepared and empowered to always do the right thing.We will embrace and reflect the heritage of our destinations through our emphasis on art, architecture and the environment.We will take an active role in serving our community.We are committed to the collective success of KONOHA BEACH HOTEL. VISION Konoha beach hotel will be the brand of choice for discerning consumers, our communities, our investors and our associates. KONOHA HOTEL RATES TYPE OF ROOM | MAX. PERSON | REG. SEASON | PEAK SEASON | De luxe | 3 | 3,000/night | 3,500/night | Family suite | 8 | 25,000/night | 28,000/night | Presidential suite | 2 | 15,000/night | 20,000/night` | Family 2 | 8 | 15,000/night | 18,000/night | Excess person -500 php Extra lodging -500 night/lodging -1000 night/lodging...
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...skong@itt-tech.edu k @itt t h d © ITT Educational Services, Inc. All rights reserved. Learning Objective and Key Concepts Learning Objective Define authorization and access to an information technology (IT) infrastructure based on an access control policy framework. Key Concepts Access control policies, standards and procedures, and guidelines U.S. Federal d State U S F d l and St t compliance l li laws Fundamental access control concepts Identification, authentication Identification authentication, and authorization IS3230 Access Security © ITT Educational Services, Inc. All rights reserved. Page 2 EXPLORE: CONCEPTS IS3230 Access Security © ITT Educational Services, Inc. All rights reserved. Page 3 Access Control Enables an authorized person to control access to areas and resources in a given physical facility or computer-based information system IS3230 Access Security © ITT Educational Services, Inc. All rights reserved. Page 4 Primary Components of Access Control Policies: Defined from laws, requirements, and industry guides Subjects: People who need to access or are restricted from accessing Objects: Resources or information that need protection IS3230 Access Security © ITT Educational Services, Inc. All rights reserved. Page 5 Compliance Laws and Industry Guides Federal Laws State Government Laws Industry Guides IS3230 Access Security © ITT Educational Services, Inc. All rights reserved. Page 6 EXPLORE:...
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...regulatory authorities. In the broadest sense, the ground conditions are understood to include not only the underlying soils and rocks but also the groundwater regime, any contamination and effects of any previous uses of the site The purpose of a site investigation is to identify the ground conditions which ma, any contamination and the effects o 1.1.1 The scale of problem Various reports over the past 25 years have shown that the largest element of technical and financial risk normally lies in the ground. Ground related problems have led to late completions and high cost overruns on the national scale. Lady using a tablet Professional Essay Writers Get your grade or your money back using our Essay Writing Service! ESSAY WRITING SERVICE In an analysis of 8000 building projects, National economic Development office (NEDO) stated that one third of the projects overran by more than a month, a further one third overran up to a month due to delays due to unforeseen ground conditions. Work in groups or pairs, note down a few points on Why carry out site investigation? 1.2 Why carry out site investigation? The characterization of ground conditions whether for a 'greenfield' or a previously developed 'brownfield' site will include both the geotechnical and the geo-environmental issues. Site investigations can be required for both geotechnical and geo-environmental purposes and for many projects it would be advantageous to combine the investigations with resulting...
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...Chapter 1 Study Guide True/False Indicate whether the statement is true or false. ____ ____ ____ 1. End-user computing refers to the use of computers for both business and personal use. 2. The first computers used widely in businesses were available during the 1940s. 3. The goal of transaction processing on early computers was to replace as much manual processing of business information as possible with automated processing. 4. Among the reasons for the growth in decentralized computing was the availability of inexpensive personal computer hardware and productivity software. 5. The applications development backlog was due to the inability of computer professionals to design and write programs fast enough to keep up with the demand for new applications. 6. All knowledge workers are computer professionals. 7. A knowledge worker is another name for a computer user. 8. Use of a computer’s graphical user interface means that users no longer have to remember which command to enter to perform a task. 9. To operate a graphical user interface, a user types keyboard commands to tell a computer which tasks to perform. ____ ____ ____ ____ ____ ____ ____ 10. The Information Technology department is a modern name for the Data Processing department. ____ 11. Distributed computing links large-scale systems and personal computers to meet both organizational and individual worker needs. ____ 12. Computer departments in most organizations today are called data processing departments...
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...AN INTRANET CUSTOMER SUPPORT HELP DESK SYSTEM (ICSHDS) FOR MULTITECH BUSINESS SCHOOL By MANAGEMENT INFORMATION SYSTEM DEPARTMENT OF SCHOOL OF COMPUTING AND INFORMATICS TECHNOLOGY A Concept Paper submitted to the School of Computing and Informatics Technology For the Study Leading to a Project Proposal in Partial Fulfillment of the Requirements for the Award of the Degree of Bachelor of Of Makerere University. Supervisor Department of School of Computing and Informatics Technology, Makerere University , +256-41-540628, Fax: +256-41-540620 {note: numbers are standard December 2011 GROUP MEMBERSHIP : # | Names | Registration Number | Signature | 1 | | | | 2 | | | | 3 | | | | 4 | | | | Table of contents 1.0 Introduction 4 2.0 Background to the Problem 4 3.0 Problem Statement 5 Objectives 5 4.1 Main Objective 5 Other Objectives 5 5.0Methodology 6 5.1 Observation Method 6 5.2 Interview Method 6 5.3 Administering Written Questionnaires 6 5.4 Documentation and Archival records 6 6.0 Outcomes 7 7.0 References 8 1.0 Introduction In today’s information age, organizations are required to provide effective, quick and access information .The growing availability of low cost hardware and software avails computerized service provision within the reach of every organization. Service inquiry and response by various stakeholders is increasing dramatically, as stated by Robert Ferguson a receptionist...
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...YOU MAY WANT TO PRINT THIS GUIDE FOR QUICK REFERENCE AND CONVENIENCE 1. The Quiz is "open book, open notes." The maximum time you can spend in the exam is 2 hours, 30 minutes. If you have not clicked the Submit for Grading button by then, you will be automatically exited from the exam. In the Quiz environment, the Windows clipboard is disabled, so you will not be able to copy exam questions or answers to or from other applications. 2. You should click the “Save Answers” button in the exam frequently. This helps prevent connection timeouts that might occur with certain Internet Service Providers, and also minimizes lost answers in the event of connection problems. If your Internet connection does break, when you reconnect, you will normally be able to get back into your quiz without any trouble. Remember, though, that the exam timer continues to run while students are disconnected, so students should try to re-login as quickly as possible. The Help Desk cannot grant any student additional time on the exam. 3. Quizzes for this course will take place during Week 4 and Week 7. This study guide will cover content for both weeks. 4. Reminders * You will only be able to enter your online Quiz one time. * Click the "Save Answers" button often. * If you lose your Internet connection during your Quiz, logon again and try to access your final. If you are unable to enter the exam, first contact the Help Desk and then your instructor. * You will always be able...
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...how well is it managed)? a. Extremely Satisfied (It’s one of the best I’ve ever seen!) b. Satisfied (Not bad… ample parking spaces and reasonably clean) c. Neutral (Not much to comment / I don’t drive here) d. Unsatisfied (I rather park outside) e. Extremely Unsatisfied (You call that a parking??!) -This question asks customers regarding their satisfaction on the hotel’s parking in terms of cleanliness and how well is it managed. 4. Was what you experienced (use of rooms, parking, facilities and other services) during your stay worth the price you paid? a. Extremely worthy b. Worthy c. Neutral d. Not worthy e. Extremely not worthy -This question aims to ask customers regarding their satisfaction on the hotel’s pricing in terms of rooms, parking, facilities and other services in comparison with services they get. 5. How fast does our employees response when you called the help desk to request for services? a. Very fast b....
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...ROLE OF TECHNOLOGY IN THE SERVICE COUNTER There are FIVE (5) modes that technology’s contribution to the service encounter that is because of advances in communication and information technology are having a profound effect on ways customers interface with service provide. The modes are as below: a) Technology-free service encounter b) Technology-assisted service encounter c) Technology-facilitated service encounter d) Technology-mediated service encounter e) Technology-generated service encounter (self-service) In relating this model to the hospitality service industry, we choose Sunway Resort Hotel and Spa. This hotel located just 25-minutes from the heart of Kuala Lumpur has 1234 guestrooms, suites, villas and serviced residences. The flagship 5-star Sunway Resort Hotel and Spa offers newly renovated Club and Premier rooms and suites, while The Villas presents 17 luxurious Asian-styled accommodations. Besides the variety of accommodation under one, this amazing “resort-within-a-city” landmark also features the Balinese-inspired Mandara Spa, a fitness centre, a theme park with the largest manmade surf beach, extreme sports and wildlife interactive zoo, an upscale mega shopping and entertainment mall with over 700 specialty stores, a medical centre, educational facilities and a multitude of distinctive business and leisure facilities. Below are the examples on roles of technology in the service encounter based on the example of Sunway Resort Hotel and Spa, Kuala Lumpur: ...
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...Apply the Ethical Decision Making Method at Small Unit Level 158-C-1230 Conditions: As a leader faced with a situation which requires you to make an ethical decision. Standards: Resolved the situation ethically by appropriately applying the Ethical Decision Making Method FM-1 FM 6-22 AR 600-100. Training and Evaluation Guide Performance Steps: 1. Clearly define the ethical problem. 2. Employ applicable laws and regulations. 3. Reflect on the ethical values and their ramifications. 4. Consider other applicable moral principles. 5. Commit to and implement the best ethical solution. 6. Assess results and modify plan as required. Performance Evaluation Guide Evaluation Preparation: Provide soldier with references listed below. Prepare a scenario that requires the soldier to respond accurately, IAW task standards, to the task performance measures listed above. This may be presented orally or in writing. Brief soldier: Tell soldier that he/she will be required to correctly respond on at least 70 percent of the performance measures to receive a GO the task. Performance Measures Results 1. Defined the ethical problem. GO / NO GO 2. Identified and accurately applied all relevant laws and regulations. GO / NO GO 3. Identified all appropriate ethical values. GO / NO GO 4. Determined all relevant guiding moral principles from the ethical values chosen. GO / NO GO 5. Identified and accurately applied all other relevant moral...
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...You can volunteer as a welcome desk assistant, restocker, cart attendant, sorter, garden specialist, customer service assistant, checkin & checkout assistant, and receiver. The welcome desk assistant welcomes customers as they enter, answers any questions about basic services, checks in the customers, schedules appointments, and answers phone calls. Restocker makes sure to keep the market full and organized. Cart attendant helps customers get their groceries to their cars and does some cleaning. Sorter volunteers go through the donations of produce, dry goods, and baked goods. Garden specialist helps keep the onsite or some offsite gardens running and healthy. Customer service assistants work with customers about any questions they may have about the food while they are picking out food. Checkin & checkout assistants call customers to the grocery section by appointment time and keep everything in the market running smoothly. Receivers are responsible for loading and unloading donations from trucks that come...
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...Training and Doctrine Digital Library (https://atiam.train.army.mil). The text may contain passive voice, misspellings, grammatical errors, etc., and may not be in compliance with the Army Writing Style Program. | Apply the Ethical Decision Making Method at Small Unit Level 158-C-1230 Conditions: As a leader faced with a situation which requires you to make an ethical decision. Standards: Resolved the situation ethically by appropriately applying the Ethical Decision Making Method FM-1 FM 6-22 AR 600-100. Training and Evaluation Guide Performance Steps: 1. Clearly define the ethical problem. 2. Employ applicable laws and regulations. 3. Reflect on the ethical values and their ramifications. 4. Consider other applicable moral principles. 5. Commit to and implement the best ethical solution. 6. Assess results and modify plan as required....
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...Jazmin Sanchez I am able to work in anything that my skills can be helpful in. Authorized to work in the US for any employer WORK EXPERIENCE Tour Guide, Customer Service Mary Vagle Nature Center (Volunteer) - Fontana, CA - February 2014 to Present Responsibilities I was in charge of keeping the cages of all the animals clean and organized. They were to be filled with clean water constantly. I served as a tour guide to all our visitors, showing them around our mini museum and letting them take a look at our animals. I sat at the front desk and answered any questions the visitors had. Accomplishments I gained more communication skills, learning how to talk to adults and kids. I gained the skill of being multitasked throughout the day. Skills Used I used my organization skill to make sure everything ran smoothly, making sure flyers were where they needed to be, demonstration objects, etc. I used my skill of being trilingual (Spanish, English, and a bit of German) to communicate with all sorts of people that stopped in. I also used my listening skill to follow orders given by my supervisors House Cleaner Not a company - Fontana, CA - March 2012 to Present Responsibilities I cleaned houses thoroughly from corner to corner, room to room, removing items and wiping them then putting them back. I made sure each room got cleaned with the necessary cleaning supply and not just a duster and a rag. Accomplishments I accomplished on being more clean in my normal...
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...Managed Service Provider Contractor Welcome and Orientation Guide for Contract Assignments at Bank of America Revised: 5/18/2010 11:42 AM Code of Conduct and Workplace Etiquette Food at workstations The type and amount of food at workstations can cause distraction to teammates and interfere with servicing customers. Some guidelines follow: ♣ Food must not distract you, teammates, or the customer, and should not be detectable by any customer. ♣ Food must not be messy, attract insects, mice, or lead to unsanitary conditions. ♣ All beverages must be in containers with a sealed lid. ♣ Meals should be eaten in the break rooms during breaks or scheduled lunch time. Breaks and Lunches All breaks and lunches are to be taken away from your desk or work area. Smoking Area There are smoking booths located at some Bank of America buildings, for others, during breaks or lunches make sure you are 25ft away fr entrance. Be courteous to others and pick up after yourself (this includes: cigarette butts, used matches, etc.). For Call-Center environments, you may not sign off the phones to smoke if you are not scheduled for a break. Cell phones, pagers, PDAs, and digital cameras: All cell phones, pagers, palm pilots, iPods and PDAs must be turned...
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...Police Chiefs Desk Reference 14 Recruitment & Retention of Qualified Police Personnel A Best Practices Guide 14. Recruitment & Retention Best Practices Guide International Association of Chiefs of Police Services, Support and Technical Assitance for Smaller Police Departments Recruitment and Retention of Qualified Police Personnel by Chief Jack McKeever & Lt. April Kranda (Ret.) This project supported by a grant from: BJ A Bureau of Justice Assistance Office of Justice Programs U.S. Department of Justice Police Chiefs Desk Reference Best Practices Guide for Recruitment and Retention of Qualified Police Personnel By Chief Jack McKeever, Lindenhurst, Illinois Police Department and Lt. April Kranda (Ret.) Fairfax County Police Department The IACP is working with the Department of Justice, Bureau of Justice Assistance, to provide Services, Support and Technical Assistance to Smaller Police Departments. The project Advisory Group, comprised of chiefs from smaller police departments around the country, identified Recruitment and Retention of Qualified Police Personnel as one of the most challenging issues facing smaller police departments. This document contains suggested best practices provided by our authors and by the many chiefs form smaller departments who have attended our symposiums. Introduction One of the greatest challenges facing law enforcement organizations today is the successful recruitment and retention of highly qualified employees. Community safety can...
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