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A Healthy Investment at Sisters of Charity Providence Hospital

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“A Healthy Investment at Sisters of Charity Providence Hospital”
What outcomes should the hospital collect to determine the effectiveness of the Leading Edge Program?
The goals of the Leading Edge Program per our text are:
• Includes a curriculum focusing on both performance and financial management
• To develop and recruit top talent
• To change management
• Focusing on the performance needs and weaknesses of middle managers (Noe 270 )
Based upon the goals of the program results outcome would be most beneficial in determining the success of the training. Noe references such examples as increased production, increase in sales, and reduced management turnover (Noe 243). Customer service before and after training could be reviewed as well as the turnover and performance of management before and after training (243). Needs assessments, solid standards, and required performance goals are important in outcome based training and will help in evaluating results (Shaw 2011).
What evaluation design should it use? Ideally, the Pretest/Post-test with comparison Group would be the best evaluation design for the Leading Edge Program. Charity Providence Hospital through its training program, has multiple areas to test in the realm of customer service and management. Test subjects would be some of the management team, leaving others for the comparison group. In dividing the teams to managers strategically each team’s performance could be analyzed prior to training as well as after. The training would be conducted in a variety of ways from lecture, to group sessions, and as well as a review of the organization (Noe 253). Upon the post-test for the training to be a good ROI the results should show improvement in the management team that has been through the training. In addition, a pretest/post-test could be performed on customer satisfaction and financial

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