...customer highlighting is automatic debiting the customer account by way of penalty. This action cause the customer has to rethink his errant financial way. The bank should having a notice or inform to their customers before debiting any penalty. This may cause many of customers that face the financial problem to fall into difficulty. Besides, the customer notices he cannot contact to employee over the time. The customers are confronted by the impersonal ever-changing, pre-recorded, faceless entity which the bank has become. The customers want to deal with a flesh and blood person but not the automated voice phone system. This impersonal conversation will make customer loss of confident about what the customer inquire. Moreover, customer will get charge for the advertising material sent by bank. It charges for $2.00 per page customer read. For the bank nominated contact, that will be billed at $5 per minute. Bank should be let the customer know early for the reading fees or ask for customer permission whether having interest about the advertising material. If not, bank should not send to them. This may causes the customer read on it unconsciously. To helping the customer, customer service should not be charge. Lastly, the problem is the automated voice phone system of the bank. The customer contact to the bank need to go through very long time system and it need to charges. They need pressing buttons on the phone, customer will be guided through an extensive set of menus...
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...MALAYSIA First Semester Session 2014/2015 INDIVIDUAL CASE STUDY : A Letter To The Bank Manager NAME : TAN KA YEN NO.MATRIK : 220325 INSTRUCTOR: MUNIRAH BINTI KHAMARUDDIN Case Study (Chapter 1, page 17) Question 1 What are the real problems that the customer is highlighting? Firstly, the problem that customer highlighting is automatic debiting the customer account by way of penalty. This action cause the customer has to rethink his errant financial way. The bank should having a notice or inform to their customers before debiting any penalty. This may cause many of customers that face the financial problem to fall into difficulty. Besides, the customer notices he cannot contact to employee over the time. The customers are confronted by the impersonal ever-changing, pre-recorded, faceless entity which the bank has become. The customers want to deal with a flesh and blood person but not the automated voice phone system. This impersonal conversation will make customer loss of confident about what the customer inquire. Moreover, customer will get charge for the advertising material sent by bank. It charges for $2.00 per page customer read. For the bank nominated contact, that will be billed at $5 per minute. Bank should be let the customer know early for the reading fees or ask for customer permission whether having interest about the advertising material. If not, bank should not send to them. This may causes the customer read on it unconsciously...
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...Essays, Letter Writing, Paragraph Writing, Precise Writing Essays: Write an essay on any one of the following topics in approximately 250 words. * Women Entrepreneurs in India. * Importance of Investment. * Essay on SME. * Banks play a vital role in day to day life. * Entrance Exam – An evil. * Pros n cons of winning lottery. * Women Bill. * Women security at the workplace a deep concern. * Inclusive growth. * Cottage Industries. * Socialism. * Blessings of science. * Dowry deaths. * My Motherland. * Banks are manufacture of money. * Features of economic recession. * A day when everything went wrong. * The risks of trading at the stock market. * The impact of interest rate changes on the economy. * Responsibility of media in moulding public opinion. Letter Writing: Write a Letter in about 150 words on any one of the following: * Letter to your sibling advising him/her to prepare for a competitive exam. * Writing a job offer acceptance letter for the post of Assistant Manager. * Complaint to CEO regarding the extra work in office. * Letter to sibling for telling benefits for future of money saving. * Letter to bank manager requesting to extend the joining period as you have received the offer letter for the bank job. * Write a letter to the Editor, the Hindu, expressing your deep concern on the impact of adult graded cinemas on young minds. * Write a letter to your...
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...OBTAINED FROM THE ISSUER AND THE ISSUE MANAGER" BENGAL WINDSOR THERMOPLASTICS LIMITED APPLICATION FORM APPLICATION FOR SHARES BY INVESTORS OTHER THAN NON-RESIDENT BANGLADESHI(S) Warning: Please read the instructions at the back of this form. Incorrectly filled applications may be rejected. The Managing Director BENGAL WINDSOR THERMOPLASTICS LIMITED Bengal House, 75, Gulshan Avenue, Gulshan-1, Dhaka 1212. (Please fill in CAPITAL letters) Banker's Sl. No. Dear Sir, I/We apply for and request you to allot me/us 200 number of Shares and I/we agree to accept the same or any smaller number that may be allotted to me/us upon terms of the Companys Prospectus approved by the Securities and Exchange Commission subject to the Memorandum and Articles of Association of the Company. Further, I/we authorize you to place my/our name(s) on the Register of Member(s) of the Company and deposit the said ordinary shares in my Beneficiary Owner ("BO") account; I/we further authorize you to send a crossed (Account Payee only) cheque in respect of any Application money refundable to me/us by post/courier at my/our risk to the first applicants address stated below: 1. No. of Ordinary Shares 200 of Tk 25.00 each including a premium of Tk 15.00 per share. 2. Amount of Tk (in figure) 5000 Taka(in words)Tk Five Thousand only deposited vide cash/Cheque/Draft/Pay Order No. ..................Date ....................on.................................... Bank....................................Branch...
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...account postulating the general public official to exposed and activate the corporation account to be attained on corporation letter-head. NTN certificate in company name. Complete memorandum & articles of association. Angle of administrators compulsory on “Form-A/Form-B” distributed further down Corporations Regulation 1984. Form to 29 duly attested by Registrar of Company. For individual stock holder allotment 5% or else beyond pale in corporation duplicates of distinctiveness official papers as revealed beyond be achieved. For Illiterate person Accounts: Shaky signatures...
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...Introduction BRAC Bank is on a journey to establish world-class guest experience in all its operations. This will be achieved by focusing on people, infrastructure, technology, products and processes. This is the most fundamental aspect for the success of their business. It will improve their financial performance through creating happy guests through happy team members. The guidelines in this book should be adopted [where relevant]. HR strongly recommends that employees adopt these guidelines even in their personal lives so that these behaviors become natural. The two main objectives of this hand book are to help BSSO (Branch Sales and Service Officer) achieve excellence in Guest Experience and ensure Service Quality. ‘BRAC’ Bank Guest Experience Fundamentals These guidelines will help us to achieve ‘BRAC’ Bank guest experience standards- 1) Bold – BSSO will be BOLD on behalf of their guests and colleagues. They will be the first to greet, first to listen, first to make suggestions, first to satisfy even the unexpressed needs and to bid a fond farewell. 2) Reliable – BSSO will take full ownership in serving their guests to their complete satisfaction. 3) Appealing – They will ensure that all guest touch points are appealing and inviting. 4) Consistent – It is also necessary to ensure that guest experience quality is consistent in all aspects across all guest service points all the time. The Five Essential Areas of Excellence in Guest Experience [5P’s]: BRAC Bank guest experience...
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...First, let me take you back to 1969. At this time, Warren Buffett was in the process of liquidating his Buffett Partnership and focusing his time and energy on building the holding company that’s known today as Berkshire Hathaway. And one of the first businesses he purchased as a wholly owned subsidiary of his new conglomerate was the Illinois National Bank, which was, at the time, the largest bank in Rockford. One of the things that makes this purchase particularly interesting is that, viewed over time, the purchase and management of the bank provides an almost picture-perfect example of the ten investment and management principles that have made Buffett the world’s greatest investor. SECRET NUMBER 1: Invest in an old economy company that’s a leader in an industry you understand. Banking may not be the world’s oldest profession, but it’s one of the oldest, so a bank is clearly an “old economy” company. The Illinois National Bank [INB] was established in 1931 — right in the middle of the Depression — by Eugene Abegg, with a beginning net worth of $250,000 and $400,000 in deposits. By the time Abegg’s bank became...
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...truth about the ‘blame game of the Sonali Bank loan scam’ in order to award exemplary punishment to the perpetrators and abettors of the scam. The petition, filed as public interest litigation jointly by three Supreme Court lawyers Read more Filed Under: Other Headlines Tagged: hallmark loan scam, sonali bank loan scam Sonali to sue culprits September 11, 2012 by admin · Leave a Comment Tk 3,606cr Swindle Sonali to sue culprits The finance ministry yesterday asked the Sonali Bank to file criminal cases against the officials of the bank and Hall-Mark Group involved in the recent loan scam. The bank and financial institutions division of the ministry in a letter directed the bank’s management to take “departmental and legal action” against the top Read more Filed Under: Other Headlines Tagged: hallmark loan scam, hallmark scam, sonali bank scam, sonali loan scam Muhith says sorry September 7, 2012 by admin · Leave a Comment Loan Remarks Muhith says sorry Sonali board’s role questioned Facing a barrage of criticism from both in and outside of parliament, Finance Minister AMA Muhith yesterday made an apology for his remarks on the Sonali Bank loan scam that the Tk 4,000 crore swindled by Hall-Mark Group was a paltry amount. “I should not have made the remarks on that day [Sunday]. I am seeking apology. I’m Read more Filed Under: Other Headlines Tagged: hallmark loan scam, loan remark, muhith says sorry, sonali bank loan scam Nonsense! September 5, 2012 by...
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...MANAGING CORE RISKS IN BANKING: CREDIT RISK MANAGEMENT Industry Best Practices BANGLADESH BANK CREDIT RISK MANAGEMENT Industry Best Practices PREPARED FOR: BANGLADESH BANK PREPARED BY: FOCUS GROUP ON CREDIT & RISK MANAGEMENT Team Co-ordinator: Team Members: Sudhir Chandra Das Ali Reza Iftekhar Niaz Habib A.G. Sarwar Brian J. McGuire Naser Ezaz Bijoy Page 2 INTRODUCTION: Risk is inherent in all aspects of a commercial operation, however for Banks and financial institutions, credit risk is an essential factor that needs to be managed. Credit risk is the possibility that a borrower or counter party will fail to meet its obligations in accordance with agreed terms. Credit risk, therefore, arises from the bank’s dealings with or lending to corporates, individuals, and other banks or financial institutions. Credit risk management needs to be a robust process that enables banks to proactively manage loan portfolios in order to minimize losses and earn an acceptable level of return for shareholders. Central to this is a comprehensive IT system, which should have the ability to capture all key customer data, risk management and transaction information including trade & Forex. Given the fast changing, dynamic global economy and the increasing pressure of globalization, liberalization, consolidation and dis- intermediation, it is essential that banks have robust credit risk management policies and procedures that are sensitive and responsive to these changes...
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...AN INTERNSHIP REPORT ON Analyzing the Problem of General Banking System of United Commercial Bank Limited Prepared By Sirajum Munira ID NO: 10254030 Department of Finance & Banking University of Rajshahi Supervised By Md. Monimul Haque Assistant Professor Department of Finance & Banking University of Rajshahi July 2012 Analyzing the Problem of General Banking System of United Commercial Bank Limited Prepared By Sirajum Munira ID NO: 10254030 Department of Finance & Banking University of Rajshahi An internship report submitted in partial fulfillment of the requirement for the degree of Master of Business Administration (MBA) Supervised By Md. Monimul Haque Assistant Professor Department of Finance & Banking University of Rajshahi July 2012 July-30, 2012 The Supervisor Department of Finance and Banking University of Rajshahi Subject: Submission of Internship Report Dear Sir, I am delighted to present my Internship Report on “Analyzing the Problem of General Banking System of United Commercial Bank Limited”, which is prepared in a partial fulfillment of the requirement for the degree of MBA. Preparing such kind of report is a great opportunity for me while having overall knowledge on General Banking practice. I believe that the practical learning will boost our intellects in our coming career life. I have...
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...two objectives: 1. General Objective 2. Specific Objective 1) General objectives of the report: The general objective of the report is to complete the internship. As per requirement of MBA program of Chittagong University, a student need to work in a business organization for two months to acquire practical knowledge about real business operations of a company. 2) Specific objective of the report: The specific objective of this report is to find and analyze the Credit facilities (its outstanding, recovery, classified loans etc), approval and monitoring process of Dhaka Bank Limited, Local office. It will also include gathering an idea about the securities behind the loan facilities and issuing different bank guarantees. The detail objectives of my study are as follows- * To access the credit structure of banks in practice. * To measure the effectiveness of the selected banks in utilization of their available deposit and resources. * To identify the relationship with their customers. * To identify the...
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...11.4 STEPS IN THE OPERATION OF LETTER OF CREDIT Letters of credit accomplish their purpose by substituting the credit of the bank for that of the customer, for the purpose of facilitating trade. There are basically two types: * Commercial * The commercial letter of credit is the primary payment mechanism for a transaction. * Standby * The standby letter of credit is a secondary payment mechanism. Letters of Credit have certain advantages in foreign trade transactions not only for exporters but also for importers. Letters of Credit give comfort to exporters regarding the payment. Exporters know that as long as they comply in the terms and conditions of the credit they will be paid. Exporters can demand from a bank to add its guarantee to the Credit in order to overcome various risks such as political risk. Conditions of the Credit will not be changed without the permission and consent of the exporter as long as it is irrevocable. In Letter of credit, normally four parties are involved: (1) The Buyer (the applicant) (2) The Buyer's bank (the issuing) (3) The Beneficiary (the seller/payee) (4) The beneficiary's bank (the ADVISING BANK). (5) The CONFIRMING BANK (often the same as the advising bank) The LC outlines the conditions under which payment (credit) will be made to a third party (the Beneficiary). The conditions are specified by the buyer and may include insurance forms, Way Bills, Bills of Lading, Customs forms, various certificates...
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...Cover Letters While your resume is a summary of your credentials, your cover letter should essentially be a sales pitch. Your aim is to demonstrate why your skills and your background make a perfect match for the position you're applying for. The cover letter is not the place to summarize your background--you have already done this in your resume. Remember, employers typically receive hundreds of resumes for each job opening. You must stand out from other job seekers in a positive way. The best way to distinguish yourself is to highlight one or two of your accomplishments or abilities that show you are an above-average candidate for this position. Stressing only one or two unique attributes will increase your chances of being remembered by the recruiter and getting to the interview stage, where you can elaborate on the rest of your accomplishments. You can also gain an extra edge by showing that you have some specific knowledge about the company and industry. This shows that your are genuinely interested in the job you are applying for--and that you are not blindly sending out hundreds of resumes. More importantly, the employer will view your interest as an indication that you are likely to stay with the company for a substantial period of time if you are hired. 10 Key Details to Remember When to send a cover letter: always mail a cover letter with your resume. Even if you are following up an advertisement that reads simply "send resume," be sure to include...
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...Business get rid of the Bad Name that it has earned? · Government Pumping Money into the Economy is not the Solution for our Economic Problems · Is the Budgeting Exercise of any Use? · Should Agricultural Subsidies be stopped? .Entrance Exam – An evil .Pros n cons of winning lottery .Women bill · Is MNCs Superior to Indian Companies? · Advertising is a Waste of Resources · Should India break Diplomatic Ties with Pakistan? · Should businessmen run the finance ministry? · Should important services like transport be left to market forces?. · Who says MNCs are superior to Indian companies? · What we need to reduce scams is better regulatory bodies. · Trade can help the poor? .Women Entrepreneurs in India . Importance of Investment .Essay on SME .Banks play a vital role in day to day life .Women security at the workplace a deep concern .Inclusive growth · Water resources should be nationalised · Are Co-operatives Relevant in Today’s Global Environment? · Indian villages – our strength or our weakness? · Space Missions are a Wastage of Resources for a Resource-Starved Nation like India · Satyam Scandal would Impact Foreign Investments in India · Private Participation in Infrastructure is Highly Desirable · Developing Countries need Trade, not Aid · Poverty in Third World Countries is due to...
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...|Sr. No. |Area |Sub-area |Bud. Time |Act. Time |Name |Remarks | |1 |Legal requirements |Acceptance of Appointment | | | | | | |as to appointment |Communication with previous auditors in case of 1st year of audit. | | | | | |2 |Briefing by PIC | | | | | | |3 |Review of last |Business process | | | | | | |year’s file |General observations | | | | | | | |Critical issues of PY | | | | | |4 |Review of EDP system|INTERNAL CONTROL & INTERNAL CHECKS | | | | | | | |Understand the accounting software ...
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