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A Million Dollar Lesson

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A million dollar lesson by Petey Parker
A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluate my personal assets and… wham! I became a cab driver.
One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’”.
Did I tip him big time? You bet! Corporate America’s loss is the traveling folk’s friend!

Inspirational story – customer satisfaction.
Ain’t that true! What counts is satisfaction and happiness. Success comes on it’s own, when both sides of business have that.
It’s important for us to do what we love and it’s important that the others love what we did!

His name was Fleming, and he was a poor Scottish farmer. One day, while trying to eke out a living for his family, he heard a cry for help coming from a nearby bog. He dropped his tools and ran to the bog. There, mired to his waist in black muck, was a terrified boy, screaming and struggling to free himself. Farmer Fleming saved the lad from what could have been a slow and terrifying death.
The next day, a fancy carriage pulled up to the Scotsman’s sparse surroundings. An elegantly dressed nobleman stepped out and introduced himself as the father of the boy Farmer Fleming had saved.
“I want to repay you,” said the nobleman. “You saved my son’s life.”
“No, I can’t accept payment for what I did,” the Scottish farmer replied, waving off the offer. At that moment, the farmer’s own son came to the door of the family hovel.
“Is that your son?” the nobleman asked. “Yes,” the farmer replied proudly.
“I’ll make you a deal. Let me take him and give him a good education.
If the lad is anything like his father, he’ll grow to a man you can be proud of.”
And that he did. In time, Farmer Fleming’s son graduated from St. Mary’s Hospital Medical School in London, and went on to become known throughout the world as the noted Sir Alexander Fleming, the discoverer of Penicillin.
Years afterward, the nobleman’s son was stricken with pneumonia.
What saved him? Penicillin.
The name of the nobleman? Lord Randolph Churchill.
His son’s name? Sir Winston Churchill.
So there you have it. This one has it all! Famous characters, interconnection of fates and excellent moral message. Who cares if most likely didn’t really happen… For this story, and perhaps just for this one, lets rather appreciate and focus on the message.WHAT GOES AROUND COMES AROUND!
But, just for your knowledge: if you do care about the origin of this inspirational story, check Dobhran’s inspire blog. It’s a great analysis of what could really happen. And also what most certainly did not. Or maybe readWinston Churchill’s and Alexander Fleming’s bios. And make a conclusion for yourself.

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