...A New Work Ethic Kathryn Green Professor Mitchell BUS 309 4/20/2012 Strayer University Abstract Young employees, who have contempt for customers, poor work habits, and a lack of ethical standards, will have a negative affect on the ability of American businesses to compete in the future. Some things that cause this work ethic may include peer pressure on younger workers to have a relationship with the management and customers; indifferent parents; and expectations by younger workers that will cause an effect that will result in many employment opportunities regardless of their skills. The steps businesses can take to avoid this trend is hey can tstart sending representatives to colleges and high schools to present what job performance, skills and ethics businesses expect; training, mentoring relationships, reconsidering internships; and looking at job orientations as a way to identify employees with problems. The case study by James Sheehy describes the typical attitudes of the millennials in work environments that he has experienced. “A NEW WORK ETHIC” 1. Describe how the attitudes that Sheehy reports appear to be in work environment you have experienced. I have gone into stores, restaurants and other places of business and was the attitude that the employees waiting on you did not want to be there. Their body was there, but not their mind. “Linton Weeks berates the fact that fewer people seem to be using basic pleasantries such as “please” and “thank...
Words: 1018 - Pages: 5
...Running Head: A NEW WORK ETHIC 1 A New Work Ethic: Case Study 4.4 Patricia Woodhouse Harry Mamaux Business Ethics- Bus 309 October 30, 2011 A New Work Ethic 2 1. Describe how typical the attitudes that Sheehy reports appear to be on the work environments you have experienced. After reviewing the case study a new work ethic, it reminds me of the job I have today. The workers attitudes are just that of my coworkers I work with every day. There attitudes are unbelievable. I currently work in Customer Service for a major cable, internet and phone provider. Most employees at my place of employment don’t value their jobs. They don’t see customer service in their future and many say it’s not their last stop. They too don’t like hard work and long hours. I often hear co-workers brushing customers off the phone with a quick transfer to another department, that can’t even resolve that customers issues. Many of them don’t have any work ethic. Work ethic is a belief in the moral benefit and importance of work and its inherent ability to strengthen character. I think the importance of work will show if you are performing in a job that you love. In most work environments that I have worked in it’s the same. My co-workers hated that job, they hated the long hours and they hated the...
Words: 996 - Pages: 4
...A New Work Ethic 1 Running head: A NEW WORK ETHIC A New Work Ethic Business Ethics January 24, 2011 A New Work Ethic 2 As I read the case study “A New Work Ethic,” I began to noticed strong similarities of my own experiences and the work environment explored by the human resource manager James Sheehy. What he had uncovered happened to be very shocking. He described this new generation of workers as having a frightening new work ethic with no regards to superiority. Sheehy states they display contempt for customers, indifference to quality and service, unrealistic expectations about the world of work, and have a get-away-with-what-you-can attitude. His investigation on the matter reminds me of a group of colleagues at a previous work environment of my own. This certain group of colleagues had a work ethic like no other that I had seen before. Their work habits displayed pure laziness and self absorbed behaviors which weighed heavily on company production as well as company time. Their bad habits not only put a burden on the company’s pocket book, but easily influenced new employees to do the same and angered the ones willing to put forth the effort. The implications of the Sheehy’s work ethic study describes a grim outcome for the future of American businesses. Much of America’s younger generation lack the initiative and strong work ethics of their older predecessors. The young people...
Words: 795 - Pages: 4
...A New Work Ethic A New Work Ethic 1 Running head: A NEW WORK ETHIC A New Work Ethic Business Ethics January 24, 2011 A New Work Ethic 2 As I read the case study “A New Work Ethic,” I began to noticed strong similarities of my own experiences and the work environment explored by the human resource manager James Sheehy. What he had uncovered happened to be very shocking. He described this new generation of workers as having a frightening new work ethic with no regards to superiority. Sheehy states they display contempt for customers, indifference to quality and service, unrealistic expectations about the world of work, and have a get-away-with-what-you-can attitude. His investigation on the matter reminds me of a group of colleagues at a previous work environment of my own. This certain group of colleagues had a work ethic like no other that I had seen before. Their work habits displayed pure laziness and self absorbed behaviors which weighed heavily on company production as well as company time. Their bad habits not only put a burden on the company’s pocket book, but easily influenced new employees to do the same and angered the ones willing to put forth the effort. The implications of the Sheehy’s work ethic study describes a grim outcome for the future of American businesses. Much of America’s younger generation lack the initiative and strong work ethics of their older predecessors...
Words: 297 - Pages: 2
...A New Work Ethic Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. I worked as a merchandise manager at Bloomingdales where the average age of the sales associates where 18 to 25 years old. At that time many of the employees regarded the work as something to do until they found real jobs, or until they graduated from college. For many of the It failed to meet the economic and professional standards a college graduates envisioned their college education would, or should afford them. Consistent with Sheehy’s observations, task like sweeping, vacuuming or wiping down glass table were more popular than waiting on customers and restocking shelves with merchandise and all tasks took longer to complete than expected. These associates were smart and looked for any opportunity to get over on the system and do the least amount of work even while getting commission on every sale that was made. These employees were also smart and studied the handbook in and out. They knew attendance policies and exactly how many times they could arrive late to work before they where written up. The associates also played games with the organization to see how many loop holes they could take advantage of. When some of the college students needed time off to study, they would call out and return before needing a doctor’s note. Some of the students would even go to the doctor and make false claims of being sick in order to have their...
Words: 1483 - Pages: 6
...A New Work Ethic A New Work Ethic Let’s examine work ethic today and how it has changed. We will look at personal experiences and the typical attitudes in the work place and the implications of work ethic for the future of American business. Finally, we will examine the reasoning behind employee theft in the workplace. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. As I read “A new work ethic“and the experience of James Sheehy, how typical the attitudes are in the work environments that I have experienced. I was working in a management position where the typical employee was from 18 to 25 years of age and they regarded the work as something to do until they get a real job or graduate from college. The worst offenses would come with opening and closing of the store, includes washing floors, taking out trash, cleaning the tables and cleaning of kitchen and prep for the following day. Consistent with Sheely’s observation, they would find any shortcuts and did not have any pride in their work. When I approached one employee whose assignment was to wash the floor, and mentioned he missed a section behind the bar his response was that customer’s will not see that spot. They studied the attendance policy and they knew how many times they could call off before getting written up. I also experienced the attitude of I can’t wait to graduate and get a real job leaving this job for the uneducated person. In My...
Words: 900 - Pages: 4
...A New Work Ethic Seok Gil Hong Business Ethics - Business 309 Professor Mahari Belay April 29, 2012 Abstract This case study was about the evidenced work ethic of young people who are working in a fast food restaurant. A human resource manager, James Sheehy, goes undercover to work in the restaurant in order to observe the organizational culture and environment of the restaurant. What is discovered is that the employees have little regard or respect for the work, the employer, the customers or the product. The employees create an atmosphere that is evident of bullying and lacks an appropriate work ethic, but have little ownership of their own bad behavior. This report will answer the five questions posed in the assignment. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. The typical attitudes that Sheehy identified were disrespectful and poor in nature. The employees had a very poor attitude about the work and one another. The employees did not seem to realistically care about their attitudes or their performance. They showed great disrespect for the work place, the business, the customers and their employer. This is very similar to the attitudes that I have seen in some of the places that I have worked. I once worked in a dollar store that employed a lot of high school students and this article exemplified their behavior very well. The employees felt that this was not a real job and they did not...
Words: 1061 - Pages: 5
...Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. Sheehy’s reports on the attitudes of his fellow employees, is very typical of young adults today it seems. When Sheehy reported a whole generation of workers with a frightening new work ethic of contempt for customers, indifference to quality and service, and a get-away-with-what-you-can attitude depicts how the work ethics of our youth is today. (Shaw, 2010) It is very apparent when you go to fast food chains, department clothing stores, and sometimes in the grocery store. I have not experienced this type of behavior in my own work environments personally. I have been fortunate not to work in the medical field and insurance most of my professional career and have not seen these types of attitudes or behavior described by Sheehy. The generation I have worked with has usually been older than me. However, I have seen these types of attitudes in my day to day life when I go to fast food restaurants or go shopping in stores at the malls. The sales associates who are young high school or college students don’t show any type of professional work ethics in certain stores. They don’t greet you or ask if you need help in some department stores I have been to. 2. Explain the implications of the work ethic Sheehy describes for the future of American business. The implication of the Sheehy’s work ethic case describes a non- ethical and grim outcome for the future of American...
Words: 702 - Pages: 3
...1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. The attitudes described by Sheehy are real. You can walk into any fast-food restaurant and think you have landed on a different planet. There is no responsibility or accountability in today’s younger workers. They come across as if they are doing you a favor by waiting on you. Customer service is not a term they understand. Today’s work ethic is a complicated dynamic. The new generation of workers are caught between what they have witnessed through their parents along with the forces in corporate America. These forces can easily erode the pride and drive of any energetic individual. The new generation of workers have seen their parents, regularly clock in and out, 80 hours per week, year after year. These hardworking, dedicated parents have missed many dance recitals and softballs games. In the end they lose their jobs because the company has outsourced their work to another country where the hourly wage is cheaper. The new generation of workers have seen indirectly through their parents that pride and quality effort is really of minimal concern to companies whose main goal is “fast and cheap.” Among the best employees, this work force environment leads to a loss of pride and energy directed toward their work. The parents start to believe and indirectly communicate to their children that no one is really concerned anymore on doing a good job so it’s not worth...
Words: 1030 - Pages: 5
...1. Describe how typical the attitudes that Sheehy reports appear to be in the work environment you have experience. The attitudes reported by Mr. Sheehy are nothing new to me. As a restaurant manager I experienced the same lack of respect, theft and general lack of urgency regarding customers and the importance of customers. My employees and managers were always trying to skirt around their perspective duties. I had to constantly check after 90 percent of those who worked for me. I am no longer a restaurant manager due to the lack of respect and lack of urgency as well as work ethic in the food service industry. A recent experience in a retail store was tow employees engaged in a conversation. My wife and I approached and the employee started to grab my items and begin to check me out. I had a question for the employee, so I hadn’t taken my hands off of the merchandise and this made him stop talking and make eye contact with me. He apologized and I asked my question. It is a sad truth that the art of customer service is lost in today’s retail world due to a lack off and declining work ethic. 2. Explain the implications of the work ethic Sheehy describes for the future of American business. The employees that Mr. Sheehy worked with spoke of a future career where they would have secretaries and an office job with a computer. If simple customer service can not be mastered as well as simple tasks given by a supervisor, then how can one believe that they can function...
Words: 903 - Pages: 4
...Definition of Due Process of Law and Its Origin Gerald Thomas Strayer University POL 110 – U.S. Government Professor Turner January 26, 2012 Definition of Due Process of Law and Its Origin Due Process is cherished by conservatives as one of the most significant legal principles to emerge from the English common law tradition. The origins of due process are generally understood to be contained in chapter 39 of the Magna Carta, which declares that “No freeman shall be arrested, or detained in prison, or deprived of his freehold, or outlawed, or banished, or in any way molested; and we will not set forth against him, nor send against him, unless by the lawful judgment of his peers and (or) by the law of this land.” Largely through the efforts of the famous English jurist Edward Coke, the phrase “ law of the land” was replaced in legal parlance over time with the expression “due process of law.” At his urging, the fourth article of the Petition of Right (1628) reads “ That no man of what estate or condition that he be, should be put out of his land or tenements, nor taken nor imprisoned, nor disinherited, nor put to death without being brought to answer by due process of law.” The modern counterparts of this article, found in the Fifth and Fourteenth Amendments of the U.S. Constitution as well as in various state constitutions, read that no person shall be “deprived of life, liberty, or property without due process of law.” As it emerged from the English tradition,...
Words: 802 - Pages: 4
...Cloned or Borrowed? Sherlock Holmes Dupin (Le Grand) By: Noah Beasley English Pd. 2 1-4-12 What do readers think of the word “detective”? Do they say crime, clues, evidence, etc… or do they say Sherlock Holmes? Most readers think he is the most intelligent, observant, and best introverted genius. How about Dupin? It is a fact that Dupin was the first detective. Dupin was originated by Edgar Allen Poe 50 years before Doyle’s Sherlock Holmes. Dupin might have been cloned or was he just borrowed? Who is the real god of intelligence? Don’t always refer to Sherlock Holmes as the detective that has a green deerstalker hat, trench coat, and pipe. To begin with, Poe and Doyle made Dupin and Sherlock have a sky scraping intelligence level. On (p.11) “ The Cask of Amontillado” he was skillful in Italian vintages. On (p.14) he said “It hang like moss upon vaults. We are below the river’s bed. Sherlock, readers can easily and vividly read his descriptive writing. An example of could be in the of “The Crooked Man (p.189), “ He apparently rushed across the lawn, for his toe marks were much deeper than his heels,” Sherlock intelligently muttered. (p.189) “Therefore a third person could have entered the room. That third person could have only come in through...
Words: 535 - Pages: 3
...This is a case study on A New Work Ethic written by James Sheehy a human resources manager. According to the Business Dictionary (2011) ethic is define as the basic concepts and fundamental principles of right human conduct. It includes study of universal values such as the essential equality of all men and women, human or natural rights, obedience to the law of land, concern for health and safety and, increasingly, also for the natural environment. According to Sheehy the attitudes in his work environments seems to be very typical and my work experiences were different. Sheehy portrayed the attitude of his employees are, as a whole generation of frightening new work ethics. Which these employees portray a unscrupulous attitude and behavior , some even dragged their tasks or put it on hold, some of the employees did not recognize the job as a real job that one could be happy and satisfy with but just away to make some extra cash. Their customer service skills meant getting rid of the customer as fast as possible and made the quality and service of the business very poor. Sheehy employee’s attitude and my work experience were very different; my colleagues were very professional and were dedicated to their jobs. My coworkers sees the job as a way to achieve their goals both inside and outside of the workplace; we all worked together as a team to get the job done. The implications of the work ethic Sheehy describes for the future of Americans business are tomorrow’s leaders...
Words: 319 - Pages: 2
...Running head: A NEW WORK ETHIC 1 A New Work Ethic? Strayer University Business Ethics – BUS 309 October 25, 2010 A NEW WORK ETHIC 2 1. Describe how typical the attitudes that Sheehy reports appear to be in work environments you have experienced. With the new generation of workers, in particular recent college graduates the attitudes of the Sheehy reports are neither unusual nor unprecedented. This generation unlike those of the past, are not exposed nor in some instances, taught the meaning of hard work, dedication, sacrifice and how success can evolve from those types of attitudes. Unfortunately through influences of the media such as television, and in some instances glorified unethical business practices of corporate CEO’s, this new generation of workers with a new work ethic, succumb to believe that hard work does not matter and that treating co-workers and external customers indifferently will get you what you want no matter what the consequences may be. As I have worked and currently work in a prominent, nationally recognized entity, and have hired both college and non-college graduates, there seems to be an attitude of entitlement with the new work ethic and workforce. There are expectations of promotions, and high salaries without proven ability of performance. There is a lack of understanding and true reality of where they fit within the organization and how they meet the performance standards. These attitudes are far different...
Words: 1992 - Pages: 8
...Management Business Ethics HM 04/28 Module Handbook 2011-2012 Module Leader: Rakesh Katyayani Email: rakesh.katyayani@tajhotels.com rakesh.katyayani @ihma.ac.in HM 04 / 28 Business Ethics Introduction: This module examines the values and value conflicts inherent in the modern practices of the business world, investigates the major philosophical issues that challenge the conduct of ethics as a rational enterprise, exposes students to major traditions in philosophical normative ethics and applies those traditions to specific value conflicts in the business world. A critical thinking component is included in the course. Specific problems relating to topics such as corporate responsibility, employee rights, and the nature of the free enterprise system, environmental concern and ethical business practices. In deciding how to act, managers reveal their inner values, test their commitment to those values, and ultimately shape their characters. In general, Ethics is both an academic “subject” and a thoughtful way of doing things. Theoretical Ethics is that branch of Philosophy concerned with determining what is right (with regard to principles and actions) and what is good (what ends or ideals are worth pursuing and what values are worth holding). Practical Ethics is the art or techne (know-how) of figuring out how to make things better rather than worse with regard to concrete or actual situations. Business Ethics is a type of applied ethics. As such, it is concerned...
Words: 3480 - Pages: 14
