...THE RELATIONSHIP BETWEEN REWARDS, RECOGNITION AND MOTIVATION AT AN INSURANCE COMPANY IN THE WESTERN CAPE by ROSHAN LEVINA ROBERTS Submitted in partial fulfilment of the requirements for the degree of MAGISTER COMMERCI in the DEPARTMENT OF INDUSTRIAL PSYCHOLOGY at the UNIVERSITY OF THE WESTERN CAPE SUPERVISOR: KARL HESLOP NOVEMBER 2005 ABSTRACT Increasingly, organisations are realising that they have to establish an equitable balance between the employee’s contribution to the organisation and the organisation’s contribution to the employee. Establishing this balance is one of the main reasons to reward and recognise employees. Organisations that follow a strategic approach to creating this balance focus on the three main components of a reward system, which includes, compensation, benefits and recognition (Deeprose, 1994). Studies that have been conducted on the topic indicates that the most common problem in organisations today is that they miss the important component of recognition, which is the low-cost, high-return ingredient to a well-balanced reward system. A key focus of recognition is to make employees feel appreciated and valued (Sarvadi, 2005). Research has proven that employees who get recognised tend to have higher self-esteem, more confidence, more willingness to take on new challenges and more eagerness to be innovative (Mason, 2001). The aim of this study is to investigate whether rewards and recognition has an impact on employee...
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...Personal property, also referred to as movable property, is anything other than land that can be the subject of ownership, including stocks, money, notes, Patents, and copyrights, as well as intangible property. Real property is land and ordinarily anything erected on, growing on, or affixed to it, including buildings and crops. The term is also used to declare any rights that issue from the ownership of land. The terms real estate and real property generally refer to land. The term land, in its general usage, includes not only the face of the earth but everything of a permanent nature over or under it, including minerals, oil, and gases. In modern usage, the word premises has come to mean the land itself or the land with all structures attached. Residential buildings and yards are commonly referred to as premises. Personal property is property owned by an individual or business which is movable and is not affixed to or associated with the land. Basically, personal property is everything except real property. Personal property for a business would include equipment, office furniture and equipment, cars/trucks purchased and used by the business, and, basically, everything that isn't "nailed down." In other words, personal property is movable, while real property is not. Because of the mobile nature of personal property, it is more difficult for a credit to use personal property to secure a loan. For example, if a bank loans money on a building, it can be sure that the building...
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...Global Business Today 6e by Charles W.L. Hill McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 2 National Differences in Political Economy Introduction Question: What is the political economy of a country? A country’s political economy refers to its political, economic, and legal systems These systems are interdependent, and interact and influence each other A country’s political system has major implications for the practice of international business 2-3 Political Systems A political system is the system of government in a nation Political systems can be assessed in terms of the degree to which they emphasize collectivism as opposed to individualism in terms of the degree to which they are democratic or totalitarian 2-4 Classroom Performance System The political, economic and legal systems of a country are called a) Political systems b) Economic systems c) Legal systems d) Political economy 2-5 Collectivism and Individualism Collectivism refers to a system that stresses the primacy of collective goals over individual goals Collectivism can be traced to the ancient Greek philosopher Plato Today, socialists support collectivism When collectivism is emphasized, the needs of the society as whole are generally viewed as being more important than individual freedoms 2-6 Collectivism and Individualism Socialism Modern socialists trace their roots to Karl Marx who advocated state...
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...The Right Business for You If you want to work for yourself, but don’t have a particular business in mind, you’re probably wondering what kind of business you should start. Fortunately, the answer is always the same: start a venture you know intimately. Know the ins and outs of the business Don’t fall into the trap of starting a particular business just because someone tells you, “It’s a sure thing.” Potential customers will part with their hard-earned money only if you convince them that they’re getting their money’s worth, so you’ll need to know what you’re doing, no matter what the task. Choosing a business you know Starting a business in which you already have experience has many advantages. You can use your knowledge about the industry, your training and skills, and your network of contacts, who might help you find financing, suppliers and customers. Example For ten years Steve worked for several different construction companies — first as a journeyman carpenter and then as a project manager. When he got the itch to start his own business, it made perfect sense for him to start a small contracting business specializing in home-improvement. He knew the industry well, including the best places to buy supplies and what he could charge for services, and he had the required skills, such as how to estimate and bid jobs — and it didn’t hurt that he knew how to pound nails as well. The contacts he had developed over the years were glad to talk to him about running a small...
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...Sherron Watkins—Revelations of a Letter Who Is Sherron Watkins? Sherron Watkins gained fame as the so-called “whistle-blower” in the Enron accounting scandal. “Enron hid billions of dollars in debts and operating losses inside private partnerships and dizzyingly complex accousnting schemes that were intended to pump up the buzz about the company and support its inflated stock price.” Watkins wrote two letters, one anonymously, to Enron’s chairman, Kenneth Lay. In those letters she “exposed top officials—perhaps including Lay himself—who for months had been trying to hide a mountain of debt, and started a chain reaction of events that brought down the company.” Watkins had a “flair for numbers” and the training and expertise to recognize a “funny accounting scheme.” She received an accounting degree from the University of Texas at Austin in 1981 and a master’s degree in accounting in 1982, after which she went to work for Arthur Andersen’s Houston office. Watkins transferred to Andersen’s New York City office and then subsequently returned to Houston in the early 1990s to work for Enron. Eight years after joining Enron, Watkins had risen to the position of vice president for corporate development. According to one retrospective account of the Enron scandal, Watkins “understood that something very bad was going on, something everyone else seemed to think was perfectly okay, and that public revelation would be disastrous.” Somehow Watkins “was able to escape the groupthink...
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...122 Harvard Business Review | July–August 2007 | hbr.org Marcos Chin The goal of forecasting is not to predict the future but to tell you what you need to know to take meaningful action in the present. EOPLE AT COCKTAIL PARTIES are always asking me for stock tips, and then they want to know how my predictions have turned out. Their requests reveal the common but fundamentally erroneous perception that forecasters make predictions. We don’t, of course: Prediction is possible only in a world in which events are preordained and no amount of action in the present can infl uence future outcomes. That world is the stuff of myth and superstition. The one we inhabit is quite different – little is certain, nothing is preordained, and what we do in the present affects how events unfold, often in significant, unexpected ways. The role of the forecaster in the real world is quite different from that of the mythical seer. Prediction is concerned P by Paul Saffo Six Rules for Accurate Forecasting Effe c ti ve t i MANAGING FOR THE LONG TERM | Six Rules for Effective Forecasting 124 Harvard Business Review | July–August 2007 | hbr.org with future certainty; forecasting looks at how hidden currents in the present signal possible changes in direction for companies, societies, or the world at large. Thus, the primary goal of forecasting is to identify the full range of possibilities, not a limited set of illusory certainties. Whether a specific forecast actually...
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...FLORIDA INFORMATION FOR FIRST-TIME APPLICANTS FOR THE UNIFORM CPA EXAMINATION The Florida Board of Accountancy (Board) has engaged CPA Examination Services (CPAES), a division of the National Association of State Boards of Accountancy, Inc. (NASBA) for application registration and score reporting. Please read this information carefully before applying for the examination. APPLICATION FORMS All first-time applicants must submit an initial application directly to the Florida Board of Accountancy. Please visit the Florida Board of Accountancy website at www.myfloridalicense.com/dbpr/cpa/forms.html. Once applicants obtain approval from the Board, they are to contact the CPAES office at 800-CPA-EXAM or 615-880-4250 to register to sit for the Uniform CPA Examination. No application form is required to be submitted to CPAES. NOTICE: Applicants are considered "first-time" once they have been found eligible per Florida Board requirements and have contacted CPAES and registered for the examination. After this process, applicants are then considered a re-examination candidate regardless of the previous section(s) applied for, and are subject to the re-examination registration and examination fees. APPLICANTS WITH DISABILITIES For ADA modification consideration, all Florida candidates must contact the Florida Bureau of Education and Testing at (850) 487-9755. REGISTRATION PROCESS Once approved by the Board, first-time applicants may register online or by calling CPAES...
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...QUESTIONNAIRE 1) What’s your definition of the term “HAPPINESS”? 2) Are you fond of kids? 3) How did u feel when u found out that you were pregnant? * Happy * Felt out of mind * Felt Normal 4) Are you a working woman or a housewife? 5) What is the most difficult thing you had to give up when you were pregnant / had the baby? 6) How did you find out you’re pregnant? * By consulting a doctor * Used home kit 7) Did you have any sort of cravings for anything while you were pregnant? If yes, please name. 8) Hows your family structure? * Joint family * Nuclear 9) Did you attend workshop or prenatal class related to pregnancy? * Yes * No 10) Did your husband accompany you to the workshop/class? * Yes * No 11) Did you use any particular food products or diet during pregnancy? If yes please specify. 12) When did you actually start saving up? 13) What was your husband’s feeling during your delivery time? * Nervous * Calm * Happy 14) Did you shop anything before the baby was born? 15) Was the delivery a C-Sec or a natural birth? 16) Did you click your new born baby pics? * Yes * No 17) Which camera or device you used for clicking pictures? 18) Which hospital did you chose? Any particular? Why? 19) How were the hospital services? 20) How was the post treatment given by hospital regarding...
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...PURPOSE OF CHAPTER Consumers’ perceptions are highly subjective, and consumers can be quite unpredictable.The complex nature of consumers makes the study and understanding of consumer behavior imperative. Sweden and Colombia have both attempted to affect consumer perceptions. The Juan Valdez campaign of the Federation of Colombian Coffee Growers has been successful in creating a desirable image for its product and using it to communicate with consumers. Volvo, likewise, has successfully nurtured an image of safety. Because the influence of culture has already been discussed in depth in Chapter 6, this chapter covers other relevant concepts. The focus is on the major approaches used to study consumer behavior. The basic purpose of this chapter is to acknowledge the role that determinants other than culture play in influencing consumer behavior. The chapter thus examines the psychological and social dimensions, and these include motivation, learning, personality, psychographics, perception, attitude, social class, group, family, opinion leadership, and the diffusion process of innovations. PERSPECTIVES ON CONSUMER BEHAVIOR Consumer behavior may be defined as a study of human behavior within the consumer role and includes all the steps in the decision-making process. The study must go beyond the explicit act of purchase to include an examination of less observable processes, as well as a discussion of why, where, and how a particular purchase occurs. Domestically, marketing...
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...** March sales: $7,000 / 0.20 = $35,000 May collections: $35,000 × 0.15 = $5,250 *** June collections of April sales: $42,500 × 0.15 = $6,375 E21-30 Montana Timber Company Schedule of Cash Disbursements April, May, and June April May June Budgeted sales $180,000 $210,000 $180,000 Lumber purchases* $147,000 $126,000 $161,000 Wages** 27,000 31,500 27,000 Operating expenses*** 16,000 18,000 21,000 Lease payment 12,000 12,000 12,000 Total disbursements $202,000 $187,500 $221,000 *70% of following month's sales, $230,000 × 0.70 of July sales for June purchases **15% of sales ***10% of preceding month's sales, $160,000 × 0.10 for April E21-31 Waycross Manufacturing Schedule of Cash Disbursements For the Months of July and August July August Accounts payable (0.5 × $44,000) + (0.5 × $48,000) $ 46,000 (0.5 × $48,000) + (0.5 × $50,000) $ 49,000 Payroll (0.8 × $120,000) + (0.2 × $110,000) 118,000 (0.8 × $100,000) + (0.2 × $120,000) 104,000 Loan payments 15,000 15,000 Total $179,000 $168,000 E21-32 Pendleton Company Budgeted Income Statement For the Year Ending December 31, 2013 Sales ($750,000 × 1.05 × 1.08) $850,500 Less bad debts ($850,500 × 0.01) (8,505) Net sales 841,995 Cost of goods sold ($430,000 × 1.05 × 1.04) (469,560) Gross profit 372,435 Operating expenses* ([$200,500 - $25,000] × 1.10) + $25,000 (218,050) Net income $154,385 ...
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...Essay Writing Introduction Essay writing involves expressing ones views and interpretations in relation to a specified subject area, and this clearly cannot be done in accordance with a fixed or universally applicable formula. Yet we would, I think, all agree that an essay can be judged in terms of what an informed reader can ‘get out of it’ and also that a ‘good’ essay is one which such a reader will find interesting, informative and easy to understand. If this is accepted it becomes possible to articulate some general features of an essay which will make it more interesting, informative and accessible. 1. Address the question or title; 2. Follow a structured and signposted sequence; 3. Demonstrate a familiarity with relevant literature; 4. Present an analysis and evaluation of the ideas and theories discussed; 5. Reveal internal integration and coherence; 6. Use references and examples to support its claims and arguments; 7. Detail references and sources and bibliography/referencing sections. Part 1: Writing an Essay 1. Addressing the Question/Title An essay should address what is meant by the title/question to which it refers. It should, in other words inform the reader of the issues of which are to be considered and the manner in which they are to be related. This may, for example, be achieved by describing previous definitions of, or approaches to, a problem and/of by offering the writers own interpretation of the issue/s. For Example, on...
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...CHAPTER 2 LITERATURE REVIEW A. Theory Development 2.1. Introduction 2.2. Legitimacy Theory Society’s legitimacy is a strategic factor for companies in order to develop their performance in the future. It can become a tool for companies to construct their business strategy especially to associate themselves in the middle of advanced society. The companies have to engage with social aspects, environmental, norms, religions, and rules that are acceptable in society. Legitimacy is a psychology partiality condition of people or a group of people who are aware on environmental issues physically or not physically. O’ Donovan (2002) said that company legitimacy can be seen as something that is seek by company from society. Thus, legitimacy has benefit to support going concern of companies. According to Dowling and Pfeffer (1975) said that company activities has to be in line with their social and environmental values. There are two dimensions to make company getting legitimacy supports. First, company activities have to be congruence with values system in society. Second, company activities report should reflect social values. Survey Result in 1999 on “The Millennium Poll on CSR” by Environics International (Toronto), Conference Board (New York), and Prince of Wales Business Leader Forum (London) between 25,000 respondents of 23 countries in the world showed that in creating opinion and company legitimacy; 60% said that business ethics, employee healthy...
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...Nguyễn Lê Việt Anh - 1314140007 Anh 28 – CTTTKT K52 December 21, 2014 CO150 College Composition 2014: Fall 2014, Instructor: Phuc Vu Project 3: Annotated bibliography Academic Actions, Academic Integrity Chace, William M. “A Question of Honor.” The American Scholar 81.2 (2012): 20-32. Academic Search Premier. Web. 22 Mar. 2013. Chace raises our awareness about many problems that American higher education is confronting such as the decreasing of quality and student integrity. At first, he pointed out the declining of academic quality. The tuition fee is raising, but the outcome is not. Then he tells us the biggest reason that causes the problem – it is academic dishonesty. Later, Chace highlights why students cheat and how college cheating damages academic integrity and harms collegiate institutions’ reputations. Finally, he strongly states “To do nothing is not an answer”; therefore, we must find some solutions. William Chase is both President and Professor of English Emeritus at Emory University as well as Honorary Professor of English Emeritus at Stanford University. The American Scholar, the publisher of this article is a very famous magazine in American, as they describes themselves in the website “The American Scholar is the venerable but lively quarterly magazine of public affairs, literature, science, history, and culture published by the Phi Beta Kappa Society since 1932. In recent years the magazine has won five National Magazine Awards, the industry’s highest...
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...Operations Management – Reflection Paper The Emirates Flight Catering, is the world’s largest airline catering and provides catering and ancillary services to airlines that are operating at this busy regional hub. Astonishingly, the company provided 42.5 million meals in 2011. Currently, the daily average catering uplift is 118,000 meals to 340 flights. Dubai International Airport is a perfect example on how a company should manage its operations. The plane must be cleaned less than an hour after unloading its passengers. The best about their operation is how catering carts are brought moved from largest kitchen in the world to the planes which show efficient and effective operations. The video shows the steps on how the emirates flight catering clean the plates and cook the food. The first step is to use the custom build high load truck which is designed to reach the door of the (height of plane), the employees will clean the airplane and it must be ready within 25minutes. Then the food will be put into the fully laden carts which are stowed in stainless steel lacks which is all controlled in a central monitoring system. The carts are moved either for storage, repair or reuse. All is done at the press of a button. The second step is the industrial washing machines will clean all the dirty dishes. Then the dishes will be prepared in hand by qualified chefs and the will be cooked in an industrial scale. The food is taken by a rolling conveyance through blast chillers they...
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