Case Study: Building Information Systems: USAA (Chap. 13) What does it take to go mobile? 1. What management(管理), organization(組織), and technology(科技) issues need to be addressed when building mobile applications(手機應用系統)? MANAGEMENT | * What companies do? * Whey do they start? | ORGANIZATION | * Do customers who use app handle a greater number of transaction on their own and use the phone less? * Do they spend more or less time researching products and shopping from a mobile device? | TECHNOLOGY | * When people use mobile devices? * How do they research the products? |

Management | Organization | Technology | * Develop mobile apps or a mobile Web * Special features – location based services * Multiple mobile platforms to work with – iPhone, Android, Windows Phone and Black berry. | * Spent time to study customers mobile behavior. * Looked at how customers use their mobile devices while shopping and researching brands to find out how consumers would connect with its brand through the mobile channel. | * Select mobile devices, operating systems and applications. * Change to business process or fail to deliver benefits if the mobile application is not properly designed |

2. How does user requirement definition(需求定義) for mobile applications(手機應用系統) differ from that in traditional systems analysis(傳統的系統分析)? * Requirements analysis also called requirements engineering, is the process of determining user expectations for a new or modified product. * Requirements and mobile experts said there are three critical issues that are unique to mobile apps and should be addressed in the requirements phases: * Choosing a platform
When defining mobile app requirements, team first need to determine which hardware and operating system the application will be run. For