Executive summary
This report identifies and analyses the management challenges outlined in the case study of Service Adhesives Ltd.
The research draws attention to how Service Adhesives traditional corporate structure, outdated strategies and failure to implement qualitative initiatives leant to their reclining competitive advantage in their industry and the slowdown of their profit margins.
The report finds that Service Adhesives prospects in their current operations are limited but with their renewed commitment to effect radical improvements to their organisation then operational excellence is attainable.
It is recommended that Service Adhesives revisits the qualitative initiative of total quality management (TQM) as this method encompasses everyone and every function of the organisation. It uses holistic approach to long term success that views continuous improvement as a process and aims to transform the organisation through progressive changes

Table of Contents
1. Introduction......................................................................................................................3 1.1 Background of Service Adhesives..........................................................................3 1.2 Background of operations management..................................................................3
2. Orientation.......................................................................................................................4 2.1 Literature review..................................................................................................4 2.2 Operation design..................................................................................................4 2.3 The purpose of implementing technology...............................................................5 2.4 Human