1.) Predictions might properly be defined as: knowing when events will occur.

2. The early writers who set down the classical viewpoint on management were” managers and consultants.

3. Max Weber saw bureaucracy as an ideal type of organization that included all of the following, except: decentralized decision making.

4. All of the following are described by Mintzberg as decision making roles, except: the leadership role.

5. Downsizing, restructuring, and reengineering have had a profound effect on organizations. Surveys show that the consequences of these events include: decreased morale.

6. Using the phrase, "It depends" is one example of: contingencies.

7. The most essential item for an organization's existence is: people.

8. Problem identification and solving based on systematic education and experiences that enable managers to locate problems within a network of previously acquired information is: intuition.

9. The study of organizational behaviour deals with: the attitudes and behaviour of people within organizations.

10. Individuals are collected into organizations to: carry out goals.

11. Which of the following are considered the goals of organizational behaviour: prediction, explanation, management.

12. Events of interest that studying organizational behaviour can help us to understand include all of the following except: the influence of the economy on an organization’s profitability.

13. After World War II, a number of researchers and theorists took up the theme of the Hawthorne studies. This movement was called: the human relations movement.

14. The general answer to many managerial questions is: "It depends."

15. Organizations can be described as: social inventions for accomplishing goals.

16. A study of managerial activities found that: people who were promoted quickly tended to do more networking.

17. Determining when workers will behave in a certain way is an example of: prediction.

18. In Henry Mintzberg's research, the disseminator role is an example of: informational role.

19. The human relations movement is intended as a critique of the classical viewpoint and bureaucracy.

20. All of the following are affecting the demographics of the North American workplace except: large numbers of immigrants from Eastern Europe.

Chapter II

1. Learning by observing the behaviour of others is known as modelling.

2. Which of the following is an effective use of punishment? immediate punishment

3. Which of the following is NOT a usual self-management process? asking managerial intervention

4. Which of the following is NOT an organizational learning practice? punishment

5. Learning is said to occur when: practice or experience leads to change in behaviour potential.

6. Which of the following is NOT one of the "Big Five" of dimensions of personality? self-monitoring

7. Once in place, reinforcement strategies should: be tailored to the needs of the situation.

8. In business, good models tend to be: vivid and memorable individuals.

9. A high self-monitor might be at a disadvantage in an organizational role that requires innovation.

10. Which of the following is an error involving reinforcement?: confusing rewards with reinforcers

11. Reinforcement is a process by which: stimuli strengthen behaviours.

12. Under negative reinforcement, a stimulus is: removed from a situation.

13. Workers laughing at a co-worker's horseplay might serve as an example of : positive reinforcement.

14. Behaviour tends to be persistent when it is learned under: partial and delayed reinforcement.

15. Which of the following is NOT an example of informal learning? an employee attending a seminar on computer software

16. Which of the following is NOT likely to influence self-efficacy? making a reward contingent on the desired behaviour

17. Punishment usually: follows an unwanted behaviour with aversive stimuli.

18. Good managers should: provide an acceptable alternative for a punished response.

19. The description "dull, unimaginative" might be applied to individuals at one extreme of which dimension of personality? : openness to experience

20. Which of the following is NOT considered to be involved in learning?: intuition

1. Which of the following might be involved in self-management?: goal setting

2. The purpose of negative reinforcement is to: increase the probability of behaviour.

3. Which of the following is apt to be a negative reinforcer?: a threat

4. Praising a worker for a job well done is an example of: positive reinforcement.

5. Assigning overtime work only on the basis of seniority is an example of: confusing rewards with reinforcers.

6. Which of the following is NOT a required specification for an effective employee recognition program?: a financial reward

7. As a general rule, reinforcement should be applied: immediately after the behavior of interest occurs.

8. Learning that is persistent is best achieved by: partial and delayed reinforcement.

9. The process of extinction involves: doing away with the reinforcement that is maintaining unwanted behaviour.

10. An individual with a high external locus of control would NOT believe his/her behaviour was determined largely by: self-initiative.

Chpt III

1. Which of the following is NOT usually involved in perceptions?: perceiver's status

2. Harshness refers to: tendency to judge ratees severely.

3. Giving favorable ratings to people with similar backgrounds is an example of: the similar-to-me effect.

4. Which of the following is NOT considered a perceptual rater error?: sexism

5. Which of the following cues are part of the attribution process?: consistency, consensus, distinctiveness

6. Engaging in the same behaviour regularly is an example of: consistency cues.

7. Older workers today are perceived as having: more stable work habits.

8. Gender stereotypes today: block women's ascent into managerial jobs.

9. Attributing one's own feelings to others is an example of: projection.

10. Which of the following might NOT be a usual category of stereotyping?: food preferences.

11. Subjective measures of performance are usually made by: a worker's direct superiors.

12. Which of the following is NOT considered a rater error?: stereotyping

13. Attribution is a process of: assigning causes and motives to people's behaviour.

14. Belief that certain personality traits go together is an example of: implicit personality theory.

15. First impressions are examples of the: primacy effect.

16. Perceptions of trust consist of the following distinct perceptions:: ability, benevolence, integrity.

17. When we blame bad weather for our behaviour we are indulging in: attributions.

18. Behaviour engaged in by most people is an example of: consensus cues.

19. Over emphasizing dispositional explanations for others' behaviour at the expense of situational explanations is an example of: fundamental attribution error.

20. Taking credit for success and avoiding blame for failures is called: self-serving bias.

Part II

1. Assigning most ratees to a middle-range performance category is known as: central tendency.

2. Deciding that a latecomer is usually a poor worker is an example of: halo effect.

3. According to Bruner's model of perceptual process people are: receptive to cues provided by the target.

4. Which of the following are part of a perceptual event?: a perceiver, situation, and a target

5. When we try not to notice threatening signs, we are indulging in: perceptual defence.

6. Perceptual constancy refers to the tendency for the target to be: seen in the same way over time.

7. Organizing perceptions around characteristics of interest is an example of: central traits.

8. Previously interviewed applicants influencing our perceptions is an example of: contrast effect.

9. Perceiving the performance of most ratees as especially good is an example of: leniency.

10. After reading this chapter you should realize that judging others is: a difficult and inexact process.