...The Quantitative Research about Griffith University Hotel Facilities Course Name: 1002HSL Introduction to Research Student Name: Student ID: Introduction This report is to assess, from the view of professions in event and facilities management, the importance and performance of the existing facilities in city hotels of Griffith University in order to identify the critical factors in better operation and execution of hotels. The rapid development and expansion of hospitality industry has made hotel industry much more competitive than before, thus, how to promote the operation and execution become a significant issue in surviving in fierce competitive business environment. Among those critical issues of success in managing hotels, the service segment is in particular of importance in that it is directly accessed by customers or travellers and they are inclined to rate hotels on those service (Roger, 2011). Therefore, it is quite necessary to elevation how importance of existing facilities towards guests and the current performance of those facilities in the hotels. The Griffith University Hotel, being operating for a relative long period in the service industry, has established its good reputation and occupied a certain part of market shares. While, it still suffers from threads from low priced hotels and other rivals who are continuingly promoting hotel environment and service. In order to maintain the current volume of guests and probably increase it, the...
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...Jenny Smith November 28, 2011 Dr. Min Young Lee English 121 sec 28 The Coming of Age of the Male Characters in About a Boy About a boy is a contemporary novel written by the British author Nick Hornby. It incorporates constructs of post-modern writing by bringing into focus the artists, and styles, and prose of the vernacular. The setting of the novel takes place in London in the mid 1990s. About a boy gives a unique perspective of a coming of age story. It follows the coming of age of two boys of two very different ages; Will Freeman 36 years old and Marcus 12. This novel shows the contrast between consumerism and materialism with real interpersonal connections. Will Freeman made the decision to pursue materialism rather than personal friendships, and to live in self-imposed isolation. Will had the ability to buy “cool” clothes, and sunglasses and sneakers, and so was never at a loss for acquaintances. Marcus, on the other hand, felt isolation due to a lack of materialism. Marcus was an outsider in his school in London since he could not have the best “coolest” clothes, shoes, and haircuts and thus was always the target of bullying. However, as the plot progresses, Marcus and Will undergo transformational experiences together to become more connected to the people around them. The transformational experiences of Fiona’s suicide, falling in love, and Marcus’ arrest all culminate in the maturation of Will and Marcus’ and the genesis of interpersonal connections between...
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...Film Review of ”About a Boy” Cast: Hugh Grant, Rachel Weisz, Toni Collette and Nicholas Hoult Director: Chris and Paul Weitz Novel written by: Nick Hornby Script writer: Peter Hedges, Chris and Paul Weitz Rating: PG-13 Genre: Romance, Comedy and Drama Running time: 105min. Review: The movie is mainly about 36 year old Will Freeman and 12 year old Marcus Brewer. Will is a so called island which means that he wants nothing to do with family related things; all he really wants is relationships without any form of commitment, he therefore goes to a club for single parents called S.P.A.T. There he meets a woman that he likes, but to be with her he makes up that he has a two-year old son named Ted. When he revels that it was a lie to get close to her, she immediately breaks up with him. Will's keeps on courting and the woman (Suzie) takes him to one of the group's picnics where he meets Marcus the son of Suzie's friend, Fiona. At the picnic, Marcus accidentally kills a duck with piece of bread while he is trying to feed it. When a park ranger asks him about it, Will defends Marcus by saying that the bird was already dead. Afterward, when Will and Suzie take Marcus home, they find Fiona, his mother, in the living room, on a pill-overdose trying to commit suicide. Marcus gets uncomfortable with being at home with his mother; therefore he tries to get Will to date her. After only one date this plan fails so Marcus starts following Will around and discovers that Will...
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...Hotel industry in Kuwait (regency hotel) Hotels Industry is a very important element in any country's economic in our society nowadays, because it's the most necessary field that should be active and focus in improved it in the tourism of the country , and that’s because it's the first thing that comes into the mind of the foreigners or the visitors. Also, it represents the face and the development growth rate of the country for visitors. Hotel industry is a wide industry which includes many various types of tangible and intangible services such as, formal events, wedding planning, pleasant staying, and guide tours around the country, restaurants and catering issues, laundry, theme parks. Some five stars hotels provides all of the above along with means of transportation to any destination that visitors wish to go, that includes driving them to and from the airport. Some facts that I got from the internet, is that the hotel industry is around 3.5 trillion dollar service sector within the global economy. This particular industry is important element in the domain of the countries income because it’s a reservoir income from where the foreigners exchange flows. On the other hand, the more the hotel industry in the country is successful the more the economic status of that country increases. Hotel industry is like many other industries that needs to explore and undergo new innovations, so that a fair blending cash flow of the economy getting balance and increase. The hotel...
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...the panel of potential investors to invest in the hospitality industry. My management consultancy firm was asked to produce a formal report focussing on the foreign business people to help them to decide whether to invest or not in particular sector of the industry for the coming London 2012 Olympic games. It will provide them a brief description of different ownership styles, management styles as well as organisational structure of several different sectors of the hospitality industry. Moreover, it will also provide the detail analysis of current trends, issues and recent developments within the industry. There are different sectors in the hospitality industry like hotels, restaurants, clubs and bars, contract catering, casinos etc. The particular sector that I am going to focus is the accommodation sector i.e. hotel and I am presenting the ideas that i have generated while doing the research. INDEX PAGE Executive Summary…………………………………………2 Definition of hospitality industry……………………………4 Scale, scope and diversity…………………………………...5 Organisational Structure……………………………………..6 Contemporary issues…………………………………………7 Changes in last 20 years……………………………………...8 Current trends…………………………………………………9 Conclusion…………………………………………………….9 Bibliography………………………………………………….10 Definition of hospitality industry Hospitality industry is a very broad industry. It is not always easy to define the hospitality industry. There are different criteria of defining it. One of the ways of defining hospitality...
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...Sullivan University | Roaring Dragon Hotel: Intercultural Communication | Bader Ali | | | 10/25/2015 | This is a proposal for the Roaring Dragon Hotel case study. It Includes an Executive Summary for the whole paper starting from introduction down to the conclusion. This will also include out-sourced researches to help clarify the dilemma of lack of communication along with the ignorance of Guanxi. | Executive Summary: In this proposal, you will read briefly about the history of the Roaring Dragon Hotel and where does it stand in its industry. There will be emphasis on how relationships, Guanxi, were a major source of income and interest. This proposal will focus on the setback of internal cultural communication in the hotel and how it affected the hotel’s evolution. The hotel decided to grow, from a 3 star to a 5 star hotel. A foreigner team of specialists were requested for the change procedure. The team was not made aware of the culture they are stepping foot in; add to that, they did not speak the language. The Management excused themselves from explaining to the foreigners what inner value does their employees hold; Guanxi. The employees were not told about the change and its phases. The employees did not understand the language of the outsiders nor their unfairly perceived actions. The evolution team should have invested some time in researching the culture of China, the culture of the hotel, and its business routine. The management members must...
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...Resource Practices In Hotel Industry Visit hrmba.blogspot.com allmbastuff.blogspot.com for more project reports, notes, presentations etc. INTRODUCTION TO HOTEL INDUSTRY One of the fastest growing sectors of the economy of our time is the hotel industry. The hotel industry alone is a multi-billion dollar and growing enterprise. It is exciting, never boring and offer unlimited opportunities. The hotel industry is diverse enough for people to work in different areas of interest and still be employed within the hotel industry. This trend is not just in India, but also globally. Modern hotels provide refined services to their guests. The customers or guests are always right. This principle necessitated application of management principles in the hotel industry and the hotel professionals realized the instrumentality of marketing principles in managing the hotel industry. The concept of total quality management is found getting an important place in the marketing management of hotels. The emerging positive trend in the tourism industry indicates that hotel industry is like a reservoir from where the foreign exchange flows. This naturally draws our attention on HOTEL MANAGEMENT. Like other industries, the hotel industry also needs to explore avenues for innovation, so that a fair blending of core and peripheral services is 1 Human Resource Practices In Hotel Industry made possible. It is not to be forgotten that the leading hotel companies of the world...
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...Hotel Management and Restaurant Management Term Paper: Hotel management and restaurant management are the main elements of the proper management in the hospitality sector. Due to the development of tourism the demand in hotels is constantly increasing. Millions of people every year travel from country to country and they require a place for temporary living. Of course it is impossible to establish a hotel without the profound knowledge on the slightest peculiarities of this problem. Hotel business is quite a problematic one, so one should possess well-developed management skills to be able to control the work and the level of services at a hotel. A hotel is a complicated institution which offers a great number of services. Of course, every manager has to be aware about the services, the prices, the clients and the requirements which every hotel should meet. Naturally, a hotel seldom exists without its own restaurant, no wonder hotel and restaurant business is understood like a single unity. The restaurants differ according to their organization, cuisine, prices, level of services, type of clients, etc. The manager should be aware about the rules of the correct creation of a restaurant and its proper management: the design of the building, the type of the cuisine, the supply of the food products and ingredients of the highest quality to avoid scandals and negative impact of the dishes on the human health, catering, monitor the hygienic condition of the restaurant, advertise...
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...Head: RESEARCH METHOD CASE STUDY Research Method case study of Silver Spoon hotel Sialkot [Name of writer] [Name of Institution] Abstract This study would be intended to identify the retention strategies and retention problems in order to discover the brunt of retention strategies on[pic] labor force. Silver spoon hotel, Sialkot, Pakistan would be [pic]elected as[pic] a [pic]model for this[pic] research [pic]because its[pic] inimitability [pic]in active modern HR[pic] approaches. It will solely base on empirical study: a sample of 100 surveys and face to face interviews will be taken. How to obtain customer loyalty through customer retention strategies in Small and Medium sized hotels? (A case study on Silver Spoon hotel Sialkot) In order to get achieve the objective, I would like to approach for both primary and secondary data. I would use SPSS and data of 100 customers from silver spoon hotel. 1. Justification of study In today’s competitive environment, organizations are constantly looking for new and innovative ways to not only get hold but also retain their valuable customers. The intention behind choosing this topic is to analyze the relationship between retention strategies and customer loyalty in hotel industry. 2. Statement of the problem Hotel industry is illustrated with the presence of many small and huge hotels which provide a wide range of customer services, and maintain customer loyalty through different...
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...Introduction: When we start to talk about hospitality and tourism sector and especially in hotel industry, they offer three core product to their consumer: accommodation, food and beverages and these all services are very vital for lodging industry, although the majority of hotels are lead for accommodation, because most revenue deriving from the sales of the rooms (Schneider, Tucker & scoviak, 1999).Hotel room sales account approximately 55% of hotel revenue as against 23% for food and 10% for beverages (British Hospitality association, 2003, table 32, 34 & 36). According to Medlik and Ingram (2003), the operating cost of UK hotel rooms are, on average 26% of room sales producing unit profits up to 74% where as F&B expenses combined are almost 65% of Food and Beverage expanses combined about 35% (table 13 & 18). Thus hotels provides both tangible and intangible products, and its relay on tangible product of food, drinks and accommodation as we discussed in starting, though it’s heavily depend on the sales of intangible products- the service- and its depend on the customer’s subjective interpretation of their experience. And quality rating by consumer can’t be judge because every customer has different grading criteria. That is called ‘Heterogeneity’. Further more the one of the most important features of the hotel product/service is the impossibilities of separation of production from consumption. The production of service and consumption are going simultaneously...
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...Case #10- Good Hotel: Doing Good, Doing Well? Jamie Caudle Q: What is the vision/mission behind the Good Hotel concept? A: The Good Hotel is intended to be the first hotel with a conscience. Our philanthropic and positive approach is designed to inspire the "good in us all" (Pearce, 2012, p. 10-2). The Good Hotel is a hip San Francisco hotel that practices philanthropy and believes in doing good for the planet. The eco-friendly hotel décor features reclaimed and recycled construction materials (Pearce, 2012, p. 10-2). I believe the concept is to create a themed based hotel that is catered to a green living approach to life and have some fun doing it. The mission and vision statements for the new owner group of The Good Hotel are as follows: Our Mission At Haiyi Hotels, we endeavor to make a difference in the lives of our guests and associates through a shared passion for life, work and personalized experiences (Haiyi Hotels, 2014). Our Vision To become a recognized boutique hotel management company and develop unique hotels with their own independent character and style (Haiyi Hotels, 2014). Q: What three alternatives is Pam Janusz considering for her recommendation to the new ownership of Good Hotel? Provide pros and cons of each. A: Pam Janusz is considering between continuing, expanding, or discontinuing the current concept that Good Hotel is currently using. Continuing the concept would not involve much interruption in the already set ways of operations...
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...industry is the tourism and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited has been incorporated in Bangladesh 09th day of june,2003 as a private company Limited by share under the companies Act 1994. The principle activity of the company is to business of hotel, restaurant, café, refreshment room. The commercial operation from 12th November,2004 with three star deluxe hotel constructed in its own land at Marine Drive, kala Toli, Cox’s Bazar and hotel named after “ Hotel Sea Crown” and its Corporate office is in Gulshan Model Town, Dhaka from where all reservation, marketing and accounts activities are operated. The methodology, scope of the report & the limitations are also described here. The second part is about overview of Hotel Sea Crown, which includes the historical background, mission & objectives of the hotel. It also plays a great role in Bangladesh. So it faces some threats. But it has a lot of opportunity here. All the departments run here under the law of Companies Act 1994. The third part is about the finding & Analysis of...
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...search, read, trust and as well as find information about tourist destinations. Furthermore, social network applications for e.g. trip Advisor, Facebook and Pinterest allows guests to participate in business operation and functions. This means that, tourists and travellers provide a huge amount of information about their travel experiences. Many organizations use social media as a tool to connect to millions of potential guests. Therefore, this paper will analyse the importance of social media for the hospitality industry. The first paragraph aims to address the use and impact of social media in hospitality. The second part of this paper will focus and give more insight on the impact of social media on travellers’ behaviour and using social media from a customers’ perspective. Thirdly, the kinds of social media in the hospitality industry will be discussed. As last, conclusions will be drawn while taking personal perspective, studies and theory into consideration. Use and impact of social media in the hospitality Hospitality company participation in social media has been shown to be a cost-effective tool for interaction and involvement with potential guests. Social media that is easy accessible, straightforward and appealing enables potential guests to be involved in unique ways. Hotels and hospitality businesses are constantly interacting with guests, and online guests reviews on social media plays a very big part in the hotel industry today. (Kasavana, Nusair, & Teodosic...
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...Division consists of two sub-departments, Housekeeping and Front Office.Housekeeping used to be considered “just a cleaning department”, but hotel surveys have shown again and again that cleanliness is at the top of the list of requirements of hotel guests. This book deals with modern management techniques and equipment used by housekeeping managers to ensure a safe and comfortable stay for hotel guests. The Front Office is the heart of a hotel. Associates of this department are responsible for the guest’s first and the last impression of the hotel. According to studies, the last impression is a lasting impression which will be instrumental for the guest’s decision to return to the hotel for his next visit. This book deals with modern equipment and management techniques used to produce a pleasant environment for guests and how the front line personnel can prevent and solve problems during a guest’s stay. | Young associates just starting their career in hospitality need to study people carefully before they can figure out what each guest really would like. A special chapter deals with communication and assignments provided on the DVD will develop students’ communicative skills and give them an insight in kinesics. | Human resource Hotel associates with international work experience will be instrumental in bringing about a better understanding among nations and cultures and reduce intolerance. Realising the importance of human resource management, the author has...
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...Go Green in the Hospitality Field I was recently put in charge of guaranteeing that the hotel I work for is classified as a green hotel. Several changes were put in place that helped to bring this into play. This paper is designed to explain what “Going Green” is and why it is so important. Environmentalism has become a great concern to businesses; this is being influenced by the recent jump in energy prices. Several different environmental and scientific agencies have supplied data to prove this point. The Hotel industry is no different. It has been shown that the industry would benefit immensely from the recent campaign for all businesses to "Go Green." Unfortunately, management in the Hospitality has resisted the changes. However, recently the Hospitality industry is catching up to other industries and is converting their operations to greener strategies. Hotels demand meticulous standards and are trying to keep up with guests’ concerns and demand on a cleanliness level. Because of these standards, cleaning and waste products, and how they are disposed of have become a main issue. Energy efficiency in the hotel industry can tend to be difficult due to safety concerns that the management must be attentive to. These issues include being able to keep the common areas and lobbies well-lit at all times. In various states, it may also include cooling and heating issues. The hotel industry stands to benefit economically from the ‘green movement’. By marketing to guests that...
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