Danisha Williams
January 18, 2014
BUS 210C
Week 8
Assignment 3

1. I since I worked in retail most of my life, the three companies I’m going to choose are Target, Babies “R” Us and Walmart. They way these three companies do their task are similar yet they are different. For instance, I use to load the trucks for both Target and Babies “R” Us the process is very different. The unloading process for Target is we used are a PDA to scan each box that comes off the truck and the PDA will tell us what boxes are going to the sales floor to pushed out and what boxes where going to straight to back stock. That way we push out the items that need to be filled on the sales floor and the over stock items are going to back just in case we need them to replenish the sales floor. They we unloaded the truck for Babies “R” Us all items were unloaded without any equipment and everything was pushed to the floor and if there were overstocked items we put them to the side to back stock later. I never unloaded the truck for Walmart but the unloading is a lot similar to the way Target unload the truck. As far as customer service, Target and Babies “R” Us refer to their customers as guests to make them feel welcomed in their stores Walmart refers to their guests as customers.
2. The way each company operates is a bit different far as scheduling wise for example, Target schedule employees based on the number of sales they are expected to achieve for the day and they also try to have more in employees scheduled during peeks hours when there are more guest in the store. For instance, if hours peeks Monday, Wednesday, and Thursday are from 5pm to 9pm there will be 2 more team members added on that day then on off peak hour days. Some nights Target might have only 5 team members schedule on some nights and 3 team members on some other nights. According to management, they want to have