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CHAPTER 19: QUALITY, TIME, AND THE THEORY OF CONSTRAINTS

TRUE/FALSE

1. Shortening delivery times is a minor part of the quality improvement process.

Answer: False Difficulty: 2 Objective: 1 Shortening delivery times is a major part of the quality improvement process.

2. ISO 9000 developed by the International Organization for Standardization is a set of five international standards for quality management adopted by more than 85 countries.

Answer: True Difficulty: 2 Objective: 1

3. Quality of design measures how closely the characteristics of products or services meet the needs and wants of customers.

Answer: True Difficulty: 2 Objective: 1

4. In the banking industry, depositing a customer's check into the wrong bank account is an example of quality of design failure.

Answer: False Difficulty: 2 Objective: 1 This is an example of conformance quality failure.

5. Costs of quality (COQ) reports usually do not consider opportunity costs.

Answer: True Difficulty: 2 Objective: 1

6. A control chart identifies potential causes of failures or defects.

Answer: False Difficulty: 2 Objective: 2 This is a definition of a Pareto diagram.

7. A cause-and-effect diagram is used to help identify potential causes of defects.

Answer: True Difficulty: 2 Objective: 2

8. Allocated cost amounts are an important determinant of the costs of a quality improvement program.

Answer: False Difficulty: 2 Objective: 3 Allocated costs are usually ignored in calculating the costs of a quality improvement program.

9. Most companies expend a substantial amount of dollars measuring the financial costs of design quality.

Answer: False Difficulty: 2 Objective: 3 Most companies do not expend a substantial amount of dollars measuring the financial costs of design quality.

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